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      • May 2002
      • Case

      Mellon Investor Services

      By: Thomas J. DeLong
      James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Insurance Industry; United States
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      DeLong, Thomas J. "Mellon Investor Services." Harvard Business School Case 402-036, May 2002.
      • May – June 2002
      • Article

      The Anything-But Unremarkable Lessons of the Quiet Leader

      By: Joseph L. Badaracco Jr.
      Keywords: Leadership
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      Badaracco, Joseph L., Jr. "The Anything-But Unremarkable Lessons of the Quiet Leader." Ivey Business Journal (May–June 2002): 16–21.
      • April 2002
      • Case

      Paula Evans and the Redesign of the Cambridge Rindge and Latin School (C)

      By: Linda A. Hill and Kristin Doughty
      Supplements the (A) case and Bobbie D'Alessandro and the Redesign of the Cambridge Rindge and Latin School. View Details
      Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Strategy; Secondary Education; Restructuring; Leadership; Education Industry; Cambridge
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      Hill, Linda A., and Kristin Doughty. "Paula Evans and the Redesign of the Cambridge Rindge and Latin School (C)." Harvard Business School Case 402-005, April 2002.
      • April 2002 (Revised September 2003)
      • Case

      Stephen Brown at John Hancock Financial Services

      By: Robin J. Ely
      Describes a major organizational transformation process at John Hancock Financial Services in which CEO Stephen Brown takes a series of measured steps to turn the old-line mutual insurance company into a competitive, performance-oriented financial services firm. At the... View Details
      Keywords: Change Management; Leadership; Organizational Change and Adaptation; Organizational Culture; Alignment; Competitive Strategy; Financial Services Industry
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      Ely, Robin J. "Stephen Brown at John Hancock Financial Services." Harvard Business School Case 402-048, April 2002. (Revised September 2003.)
      • April 2002 (Revised May 2005)
      • Case

      GE's Digital Revolution: Redefining the E in GE

      By: Christopher A. Bartlett and Meg Glinska
      This case details the implementation of the e-business initiative--the last of Jack Welch's four company-wide strategic thrusts. First, it summarizes the 20-year change process that Welch led, detailing the initiatives he put in place. It then traces how Gerry Podesta,... View Details
      Keywords: Change Management; Transformation; Decision Choices and Conditions; Leadership Style; Business or Company Management; Organizational Culture; Organizational Structure; Performance Effectiveness; Corporate Strategy; Internet and the Web
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      Bartlett, Christopher A., and Meg Glinska. "GE's Digital Revolution: Redefining the E in GE." Harvard Business School Case 302-001, April 2002. (Revised May 2005.)
      • spring 2002
      • Article

      Business Leadership Coalitions and Public-Private Partnerships in American Cities: A Business Perspective on Regime Theory

      By: James Austin and Arthur McCaffrey
      Keywords: Leadership; Partners and Partnerships; Theory; Perspective; City; United States
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      Austin, James, and Arthur McCaffrey. "Business Leadership Coalitions and Public-Private Partnerships in American Cities: A Business Perspective on Regime Theory." Journal of Urban Affairs 24, no. 1 (spring 2002): 35–54.
      • 2002
      • Book

      Winning through Innovation: A Practical Guide to Leading Organizational Change and Renewal

      By: Michael L. Tushman and Charles A. O'Reilly
      Keywords: Innovation and Invention; Leadership; Organizational Change and Adaptation; Books
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      Tushman, Michael L., and Charles A. O'Reilly. Winning through Innovation: A Practical Guide to Leading Organizational Change and Renewal. Boston, MA: Harvard Business School Press, 2002.
      • March 2002 (Revised March 2008)
      • Case

      Saudi Arabia: Getting the House in Order

      By: Richard H.K. Vietor and Rebecca Evans
      Provides a vehicle to explore Islamic development and political issues within BGIE (business, government, and international economy). Set in early 2002, the case focuses on Crown Prince Abdullah's efforts to liberalize a failing rentier state, that had been dependent... View Details
      Keywords: Disruption; Development Economics; Non-Renewable Energy; Governing Rules, Regulations, and Reforms; International Relations; Leading Change; Saudi Arabia; Middle East
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      Vietor, Richard H.K., and Rebecca Evans. "Saudi Arabia: Getting the House in Order." Harvard Business School Case 702-031, March 2002. (Revised March 2008.)
      • March 2002 (Revised October 2005)
      • Case

      Apple Computer 2002

      By: David B. Yoffie and Yusi Wang
      In 1980, Apple was the leader of the personal computer industry, but by 2002 it had suffered heavy losses at the hands of the Wintel camp. This case examines Apple's strategic moves as the PC industry evolves in the 21st century and poses the question: Can Steve Jobs... View Details
      Keywords: Growth and Development Strategy; Leadership Style; Information Technology; Supply and Industry; Competitive Advantage; Computer Industry; Retail Industry; California
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      Yoffie, David B., and Yusi Wang. "Apple Computer 2002." Harvard Business School Case 702-469, March 2002. (Revised October 2005.)
      • March 2002 (Revised June 2002)
      • Case

      EMCF: A New Approach at an Old Foundation

      By: Allen S. Grossman and Daniel F. Curran
      Michael Bailin, president of the Edna McConnell Clark Foundation (EMCF), embarked on a three-year effort to transform the foundation's grant-making in theory and practice. This case details his efforts to move from an "initiatives-based" approach in philanthropy to a... View Details
      Keywords: Business Model; Philanthropy and Charitable Giving; Leadership; Management Practices and Processes; Performance Expectations; Non-Governmental Organizations; Cognition and Thinking; Customization and Personalization; Theory
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      Grossman, Allen S., and Daniel F. Curran. "EMCF: A New Approach at an Old Foundation." Harvard Business School Case 302-090, March 2002. (Revised June 2002.)
      • March 2002
      • Article

      Leading Organizational Learning in Health Care

      By: J. S. Carroll and A. C. Edmondson
      Keywords: Leadership; Organizations; Learning; Health Care and Treatment; Health Industry
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      Carroll, J. S., and A. C. Edmondson. "Leading Organizational Learning in Health Care." Quality & Safety in Health Care 11, no. 1 (March 2002): 51–56.
      • February 2002
      • Background Note

      Mediating in the Wake of Disaster: The MIT Settlement

      By: Michael A. Wheeler and Gillian Morris
      In 1997, MIT freshman Scott Kruger died from alcohol poisoning after a ritual fraternity ceremony. His death sparked national controversy over the responsibility of universities for their students. For his parents, though, the pain was personal and almost solely... View Details
      Keywords: Higher Education; Negotiation Deal; Moral Sensibility; Leadership; Situation or Environment; Framework; Legal Services Industry; Education Industry
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      Wheeler, Michael A., and Gillian Morris. "Mediating in the Wake of Disaster: The MIT Settlement." Harvard Business School Background Note 902-188, February 2002.
      • February 2002
      • Supplement

      Interview with Vittorio Merloni

      By: Joseph L. Bower and Sonja Ellingson Hout
      Vittorio Merloni describes the evolution of leadership in his company, and the consequent improvement in its performance, as well as his thoughts on building a successful company in a very competitive industry. View Details
      Keywords: Information; Leadership Development; Outcome or Result; Performance Improvement; Competitive Strategy
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      Bower, Joseph L., and Sonja Ellingson Hout. "Interview with Vittorio Merloni." Harvard Business School Video Supplement 302-814, February 2002.
      • 2002
      • Book

      Leading Quietly: An Unorthodox Guide to Doing the Right Thing

      By: J. L. Badaracco Jr.
      Keywords: Leadership; Ethics
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      Badaracco, J. L., Jr. Leading Quietly: An Unorthodox Guide to Doing the Right Thing. Boston: Harvard Business School Press, 2002.
      • January 2002 (Revised June 2002)
      • Background Note

      A Note on Building and Leading Your Senior Team

      By: Linda A. Hill and Maria Farkas
      As performance demands intensify in fast-moving global markets, more executives are coming to rely on senior teams for strategic and operational assistance. Team building with powerful senior executives presents special challenges, including competition for their boss'... View Details
      Keywords: Talent and Talent Management; Globalized Markets and Industries; Selection and Staffing; Leadership; Management Teams; Operations; Organizational Culture; Rank and Position; Strategy
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      Hill, Linda A., and Maria Farkas. "A Note on Building and Leading Your Senior Team." Harvard Business School Background Note 402-037, January 2002. (Revised June 2002.)
      • January 2002 (Revised April 2004)
      • Case

      Chapter Enrichment Program Teams at the American Red Cross (A)

      By: Jeffrey T. Polzer and Anita Williams Woolley
      The American Red Cross has a system for structuring, staffing, and leading teams to review its local chapters. Mirroring professional services firms that use teams to serve clients, this system provides detailed guidelines to increase individual team member's... View Details
      Keywords: Planning; Groups and Teams; Management Teams; Leadership; Organizational Structure
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      Polzer, Jeffrey T., and Anita Williams Woolley. "Chapter Enrichment Program Teams at the American Red Cross (A)." Harvard Business School Case 402-042, January 2002. (Revised April 2004.)
      • December 2001
      • Compilation

      "Doer's Profile" Jimmy Carter (James Earl, Jr.)

      By: Howard H. Stevenson and Laura L. Nash
      Designed to facilitate a discussion of the nature of enduring success. Includes both biographical data and excerpts from autobiographical material. View Details
      Keywords: Leadership; Success; Public Administration Industry
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      Stevenson, Howard H., and Laura L. Nash. "Doer's Profile" Jimmy Carter (James Earl, Jr.). Harvard Business School Compilation 802-134, December 2001.
      • December 2001
      • Case

      Sarah Vickers-Willis: Career Decisions (A)

      By: Myra M. Hart, Lynda M. Applegate, Sarah Harden and Susan Saltrick
      Sarah Vickers-Willis, HBS MBA 1999, faces a critical career decision: Does she redirect the Internet start-up she helped found or join in shaping a for-profit firm with a social mission? Sarah, a young Australian business executive, has always strived to "find space"... View Details
      Keywords: Decisions; Leadership; Internet and the Web; Social Entrepreneurship; Personal Development and Career; Gender; Business Startups
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      Hart, Myra M., Lynda M. Applegate, Sarah Harden, and Susan Saltrick. "Sarah Vickers-Willis: Career Decisions (A)." Harvard Business School Case 802-111, December 2001.
      • December 2001
      • Case

      Sarah Vickers-Willis: Career Decisions (B)

      By: Myra M. Hart, Lynda M. Applegate, Sarah Harden and Susan Saltrick
      Supplements the (A) case. View Details
      Keywords: Decisions; Leadership; Internet and the Web; Social Entrepreneurship; Personal Development and Career; Gender; Business Startups
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      Hart, Myra M., Lynda M. Applegate, Sarah Harden, and Susan Saltrick. "Sarah Vickers-Willis: Career Decisions (B)." Harvard Business School Case 802-112, December 2001.
      • December 2001 (Revised January 2002)
      • Case

      National Cooperative Council for Agriculture and Horticulture of the Netherlands, The

      By: Ray A. Goldberg and Cate Reavis
      As the No. 1 cooperative country in the world and the second leading trading country in the world, how do the cooperatives of the Netherlands organize to provide leadership in the global food system? View Details
      Keywords: Cooperative Ownership; Food; Agribusiness; Globalization; Leadership; Agriculture and Agribusiness Industry; Netherlands
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      Goldberg, Ray A., and Cate Reavis. "National Cooperative Council for Agriculture and Horticulture of the Netherlands, The." Harvard Business School Case 902-417, December 2001. (Revised January 2002.)
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