Publications

January 2002 (Revised March 2004)
Case

Computer Associates International, Inc.

In late 2000, Computer Associates (CA) changed its business model and the way it recognized revenue, ostensibly to better serve its stakeholders. The new subscription-based license model offered customers greater flexibility. Clients could subscribe to any CA software... View Details

Keywords: Business Model; Valuation; Corporate Disclosure; Revenue Recognition; Corporate Governance; Technology Industry

Find at Harvard

August 2001 (Revised February 2005)
Case

Dakota Office Products

By: Robert S. Kaplan

The senior management team of Dakota, an office products distributor, is concerned about the company's first loss in history. Explores the role for activity based costing and customer profitability measurement in a distribution company. Dakota's customers are... View Details

Keywords: Activity Based Costing and Management; Order Taking and Fulfillment; Profit; Distribution; Customers; Distribution Industry

July 1997
Teaching Note

U.S. Bank of Washington (TN)

By: W. Carl Kester

Teaching Note for (9-292-057). View Details

Keywords: Financing and Loans; Cash Flow; Financial Statements; Business Subsidiaries; Commercial Banking; Managerial Roles; Banking Industry; Banking Industry; United States

30 Jul 2010
News

Notes from a Hammock

I’m just back from vacation and the usual summer fun: swimming, boating, murder and mayhem. Oh, that last part no worries, it got no further than my hammock. That’s where I finally got around to reading The Girl with the Dragon Tattoo, the first in Swedish author Stieg... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

March 2007
Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez

Teaching note to 106002. View Details

Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Financial Services Industry

01 Sep 2015
News

The Business of Love

re-create the transparency and social accountability that would come if a couple met offline through a mutual friend. The app populates a user’s dating profile with information and current photos from Facebook; recently Hinge added... View Details

Keywords: April White

16 Dec 2020
Blog Post

Faculty Books Published in 2020

Risk, Harvard Business School professors Joseph Bower, Herman Leonard, and Lynn Paine argue that while robust governments must play a role, leadership by business is essential. Read the full abstract. Competing in the Age of AI by Marco Iansiti and Karim R. Lakhani In... View Details

Keywords: All Industries

21 Jul 2009
First Look

First Look: July 21

for making CBA more effective, rather than eliminating CBA as a decision-making tool. Download the paper: http://www.hbs.edu/research/pdf/10-001.pdf Reputation and Competition: Evidence from the Credit Rating Industry (revised) Authors:Bo... View Details

Keywords: Martha Lagace

Profile

Deborah A. Farrington

assets under management, in the U.S. In an industry where just six percent of the partners in venture capital firms are women, finding a successful firm run by a woman is more than unusual. But unusual is nothing new for Farrington.... View Details

25 Aug 2022
News

Harnessing the Tools of the Digital Age

take advantage of them and do amazingly well, but most of our organizations—in every single industry across every single economy—grow linearly and not exponentially. That means we need to change the structure of our organizations.... View Details

Keywords: April White

30 Jul 2013
First Look

First Look: July 30

Because the current empirical literature does not account for this intertemporal channel, it may underestimate the total work disincentive effect of SSDI. Download working paper: http://ssrn.com/abstract=2295538 J. Richard Hackman... View Details

Keywords: Anna Secino

12 Jul 2004
Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

to Choice. Under positive-sum competition, all restrictions to choice at the disease or treatment level would disappear, including network restrictions and approvals of referrals. Reasonable co-pays and large deductibles combined with medical savings View Details

Keywords: by Michael E. Porter; Health

October 2018
Supplement

Zenefits Board of Directors (B)

By: Lynn S. Paine and Will Hurwitz

Supplements the (A) case. View Details

Keywords: Ethics; Business Model; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Crisis Management; Entrepreneurship; Human Resources; Leadership; Risk Management; Venture Capital; Technology Industry; Technology Industry; Technology Industry; United States; California

October 2019
Case

A Conversation with Ellen J. Kullman, Chairman & CEO of DuPont, 2009-2015

By: Lynn S. Paine and Will Hurwitz

Ellen J. Kullman, the retired Chairman and CEO of DuPont, describes how she guided the storied science and technology company through a contentious proxy battle with activist investor Trian Partners, which acquired DuPont shares in 2013 and sought to break up the... View Details

Keywords: Agribusiness; Capital Structure; Corporate Accountability; Corporate Governance; Institutional Investing; Leadership; Leadership Style; Management; Transformation; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; United States

October 2021 (Revised March 2022)
Supplement

PittaRosso: Artificial Intelligence-Driven Pricing and Promotion

By: Ayelet Israeli and Fabrizio Fantini

PittaRosso, a traditional Italian shoe retailer, is implementing an AI system to provide pricing and promotion recommendations. The system allows them to implement changes that would affect both the top of funnel and bottom of funnel activities for the company: once... View Details

01 Mar 2016
News

Alumni and Faculty Books for March 2016

Skooter, his wife of sixty years, as she accompanied him on work-related trips to foreign countries. A Profile of the Performing Arts Industry by David H. Gaylin (MBA 1979) (Business Expert Press) At their best, the performing arts... View Details

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

adversarialism, relationships in place of transactions. They want to take their lives in their own hands and they are willing to pay for what we call the deep support that will enable them to do so. These new markets for deep support are an important force in the shift... View Details

Keywords: by Martha Lagace

October 1996 (Revised February 1997)
Case

Upjohn Company, The: The Upjohn-Pharmacia Merger

By: Krishna G. Palepu and Amy P. Hutton

In August 1995, the Upjohn Co. and Pharmacia AB announced a "merger of equals." This case provides background information on the industry, the position of Upjohn, and Upjohn's rationale for the proposed merger. View Details

Keywords: Mergers and Acquisitions; Financial Statements; Business Strategy; Annual Reports; Pharmaceutical Industry