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  • All HBS Web  (4,562)
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  • All HBS Web  (4,562)
    • People  (31)
    • News  (1,901)
    • Research  (2,290)
    • Events  (1)
    • Multimedia  (5)
  • Faculty Publications  (1,507)
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  • Portrait Project

Yushu Zhou

me the most. I never asked. How can I live my one wild and precious life if I cannot even make people who I love most happy? Now my dream is to build the best elderly-care service for older generations like my parents and grandparents,... View Details
  • Web

Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School

unveiled their Pictorial History of the United States and Territories series of advertising trade cards in the early 1880s, with a pictorial history on the front and a description on the back. As... View Details
  • February 2011
  • Case

Chegg: Textbook Rental Takes Flight

By: Thomas R. Eisenmann, William A. Sahlman and Evan W. Richardson
In late 2010, Silicon Valley-based Chegg, the leading online college textbook rental company, is scaling rapidly. The case recounts Chegg's history from its origins as a distant competitor to Craigslist in college classified listings through a pivot into textbook... View Details
Keywords: Change Management; Higher Education; Entrepreneurship; Books; Growth and Development Strategy; Growth Management; Service Operations; Renting or Rental; Online Technology; Service Industry; Service Industry; California
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Eisenmann, Thomas R., William A. Sahlman, and Evan W. Richardson. "Chegg: Textbook Rental Takes Flight." Harvard Business School Case 811-077, February 2011.
  • 01 Sep 2008
  • News

Balanced Equation

I could ever have had to help people, and I am proud of what my colleagues and I accomplished. On a more modest scale, I am hugely gratified that my three children have joined me in some of my endeavors. Seeing their sense of service and... View Details
Keywords: James Aisner;Deborah Blagg;Julia Hanna;Susan Young; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • September 1996 (Revised June 1997)
  • Case

QVC, Inc.

By: Jeffrey F. Rayport
Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose... View Details
Keywords: Customer Relationship Management; Service Delivery; Retail Industry; United States
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Rayport, Jeffrey F., and Dickson Louie. "QVC, Inc." Harvard Business School Case 897-050, September 1996. (Revised June 1997.)
  • 01 Mar 2008
  • News

Innovation, Inc.

will help it thrive in captivity? Three professors in the School’s Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it’s a rare quality bestowed on a chosen few, but all agree... View Details
Keywords: Julia Hanna; Mary Tripsas; Educational Services; Educational Services; Educational Services
  • 18 Aug 2014
  • News

Closing the Education Gap

state funding.” Dias Griffin and her husband, Ken Griffin, have made education a cornerstone of their philanthropy for years. Through their eponymous family foundation, they have donated more than $13 million to CHECC. “I benefited from a... View Details
Keywords: Jill Radsken
  • 01 Sep 2008
  • News

Letters to the Editor

Doriot’s ARD holding a significant stake, the company had some 63 European financial institutions and banks as shareholders. Management included a stellar group of French business luminaries. The EED investment port-folio grew over time, but Europe (even the View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • Web

Related Collections - A Chronicle of the China Trade

scenes related to maritime affairs. The holdings also include original reports of the Chinese Maritime Customs Service as well as catalogues of Chinese products displayed in international expositions. View Details
  • 04 Sep 2019
  • News

Alumni and Faculty Books for September 2019

consumer, today’s competition, and the wealth of media at your disposal. In-depth discussion highlights the field’s ever-increasing connectivity, with practical guidance on brand design and storytelling, social media marketing, branding in the View Details
  • 01 Sep 2005
  • News

Allston Options Up for Discussion

The report recommended fast and frequent shuttle service between Cambridge, Allston, and the Longwood Medical Center. It also suggested several transportation options, including new through streets, a new pedestrian bridge across the... View Details
Keywords: Educational Services; Educational Services
  • 01 Oct 2000
  • News

The Entrepreneurial Venture

the last quarter century, not only in terms of entrepreneurship but also in the dynamics of the free-enterprise system itself. In 1975, venture funding in the United States totaled about $50 million. Today,... View Details
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

Gallani: Physician pay will get a closer look The COVID-19 crisis has highlighted the problems of compensation based on relative value unit (RVU) as never before. Hospitals have been overwhelmed with COVID-related cases and, at the same... View Details
Keywords: by Danielle Kost
  • January 2022 (Revised December 2022)
  • Case

TotalEnergies’ Investment in Hyzon Motors

By: Vikram S. Gandhi and David Lane
In November 2021, Girish Nadkarni, the head of TotalEnergies’ corporate venture capital arm (TEV) was considering whether, and on what terms, to exit an investment in Hyzon Motors, a start-up supplier of hydrogen-powered trucks. TEV had invested $4 million in Hyzon,... View Details
Keywords: Business Units; Communication Intention and Meaning; Renewable Energy; Venture Capital; Growth and Development Strategy; Market Design; Standards; Commercialization; Investment Portfolio; Market Transactions; Energy Industry; Financial Services Industry; Transportation Industry; Europe; New York (city, NY)
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Gandhi, Vikram S., and David Lane. "TotalEnergies’ Investment in Hyzon Motors." Harvard Business School Case 822-019, January 2022. (Revised December 2022.)
  • 01 Mar 2012
  • News

She’s Got Your Back

from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified consumer reviews of View Details
Keywords: Julia Hanna; online reviews; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 27 Nov 2013
  • News

No Bologna, Please

With nearly 1,800 stores in 44 states and Ontario, Canada, the company and its franchisees employ about 80,000 workers and saw system-wide sales of nearly $4 billion in 2012. Menu items include a range of quick but distinctive options,... View Details
Keywords: Hanna, Julia; Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Sep 2007
  • News

How to Take a Stand On UBS and Climate Change

financial services companies as it determines its stand on a matter of increasing public prominence. Oberholzer-Gee teaches the case in Strategies Beyond the Market, a second-year elective that focuses on the interplay between business... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services
  • 01 Jun 2008
  • News

A Binary Formula

scientific knowledge into commercial applications. For HBS participants, an overriding goal was to gain a better understanding of how the School might best contribute to this effort. “To maintain a leadership position globally, the United... View Details
Keywords: Garry Emmons; science; research; Educational Services; Educational Services; Educational Services
  • 01 Jun 2015
  • News

The End of Cows?

is now used to raise or grow feed for livestock. As Alvarez notes in the case, the United States alone is home to 90 million cattle. Each animal creates 65 pounds of waste a day, the processing of which... View Details
Keywords: Jason Feifer; Scientific Research and Development Services; Scientific Research and Development Services; Scientific Research and Development Services
  • Web

Class Profile | MBA

2026 Enrollment 9,856 Applications received in the 2023–2024 Academic Year 45 % Women 35 % International Primary Citizenship Africa 2% Asia 13% Canada 3% Europe 8% Mexico, Central & South America 5% Middle East 3% Oceania < 1% United... View Details
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