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Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,673)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,697)
- March 2007 (Revised August 2007)
- Supplement
Dell Computers (B): The Transition
By: Frances X. Frei and Christine van Keuren
The case presents the outcome of the (A) case and explores challenges in the PC industry up to early 2007. Michael Dell's return as CEO is also discussed. View Details
Keywords: Customer Relationship Management; Managerial Roles; Service Delivery; Service Operations; Hardware; Technology Industry
Frei, Frances X., and Christine van Keuren. "Dell Computers (B): The Transition." Harvard Business School Supplement 607-081, March 2007. (Revised August 2007.)
- 01 Jun 1998
- News
Devtosh Khare
investments in a variety of Indian business sectors. After graduation, Khare plans to work in a hypergrowth, high-tech Silicon Valley company or in private equity in Singapore or Hong Kong before pursuing his entrepreneurial dream in India. "I need to get View Details
Keywords: Orna Feldman photograph by Webb Chappell
- 01 Sep 2007
- News
Back from the Brink
Enterprise (June 2007) reported in its survey of the “BE Industrial/Service 100.” So ZeroChaos redirected its focus (selling its services to major corporations rather than small businesses), introduced innovative, customer-friendly... View Details
- 01 Jun 2005
- News
Better than Cash
area, having served more than 250 nonprofits and providing consulting services worth approximately $1.5 million annually, says HBSA/NC president Sean Jacobsohn (MBA ’98). Nonprofits across the country are under increasing pressure to... View Details
- 10 Mar 2015
- First Look
First Look: March 10
Casadesus-Masanell, Ramon, Joan E. Ricart, and Jorge Tarzijan Abstract—No abstract available. Publisher's link: http://ukcatalogue.oup.com/product/9780198701873.do February 2015 Manufacturing & Service View Details
Keywords: Carmen Nobel
- 25 Aug 2022
- News
Open Market
first focusing on scaling operations and then becoming a partner at Google Capital (now CapitalG), investing in late-stage tech companies and helping founders grow their businesses. The experience at Google... View Details
- 02 Feb 2017
- News
Growing and Competing at the Local Level
Buckley Brinkman (MBA 1986) is executive director/CEO of the Wisconsin Center for Manufacturing and Productivity, which provides consulting services and programs to help manufacturers grow their businesses and become more profitable. In... View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
not much left, even for the Twitters of the world. Increasingly, we're seeing a shift in the business model from advertising to a subscription model (think Hulu Plus, Pandora, Dropbox, etc.). Ello is operating on more of a freemium model,... View Details
- November 2006
- Exercise
Sell Yourself!
By: Thomas J. Steenburgh and Michael I. Norton
Helps students develop an effective sales pitch for their greatest asset--themselves. Also, broadens their understanding of how salespeople sell products and services. Before class, students are asked to interview a potential employer and to develop a preliminary sales... View Details
Keywords: Marketing; Sales; Product; Service Operations; Interpersonal Communication; Personal Development and Career
Steenburgh, Thomas J., and Michael I. Norton. "Sell Yourself!" Harvard Business School Exercise 507-045, November 2006.
- 31 Jan 2023
- News
Female Founders' Dilemmas; UK Tech Startups
security, responsibility, and vigilance, while male founders are asked about scaling and the future. “I’m very passionate about this,” said Garg. “I went to MIT, I went to a technical high school, I’ve always been in math and science, and... View Details
Keywords: Margie Kelley
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
service their entire IT operation in a proprietary environment in a single remote location. Freed from the burdens of day-to-day IT management," he said, "companies can devote more of their time to... View Details
Keywords: by Jim Aisner
- 01 Mar 2014
- News
Everything Old Is a New Opportunity
series of summit-style events that bring like-minded technology and design innovators together with experts in the field of aging. The next step will be scaling the enterprise through local chapters in cities around the world and raising... View Details
- Article
Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market
By: Santosh Anagol, Shawn Cole and Shayak Sarkar
We conduct a series of field experiments to evaluate the quality of advice provided by life insurance agents in India. Agents overwhelmingly recommend unsuitable, strictly dominated products, which provide high commissions to the agent. Agents cater to the beliefs of... View Details
Keywords: Advice; Customers; Insurance; Service Operations; Motivation and Incentives; Ethics; India
Anagol, Santosh, Shawn Cole, and Shayak Sarkar. "Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market." Review of Economics and Statistics 99, no. 1 (March 2017).
- March 2003
- Background Note
Customer Migration and Customer Types
By: Das Narayandas
Describes the evolution of customer relationships using the price vs. cost-to-serve matrix. View Details
- Article
Health Care Providers Need a Value Management Office
By: Robert S. Kaplan, Catherine H. MacLean, Alexander Dresner, Derek A. Haas and Thomas W. Feeley
Many health care organizations are striving to implement a value agenda that delivers better patient outcomes at lower cost, medical condition by medical condition. To accelerate the dissemination and adoption of the value agenda, across many more medical conditions,... View Details
Kaplan, Robert S., Catherine H. MacLean, Alexander Dresner, Derek A. Haas, and Thomas W. Feeley. "Health Care Providers Need a Value Management Office." Harvard Business Review (website) (December 2, 2015). (Part of the “Leading Change in Health Care” series, a collaboration of the editors of Harvard Business Review and NEJM Group.)
- October 26, 2015
- Article
Measuring and Communicating Health Care Value with Charts
By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Kaplan, Robert S., Robin P. Blackstone, Derek A. Haas, and Nikhil G. Thaker. "Measuring and Communicating Health Care Value with Charts." Harvard Business Review (website) (October 26, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)
- 24 Jan 2014
- Other Presentation
Value Based Health Care Delivery
According to Harvard professor Michael Porter, health care reform is proving to be one of the defining issues of the 21st century, both in the United States and throughout the world. Costs are exploding even in single-payer systems driven by aging populations and... View Details
Porter, Michael E. "Value Based Health Care Delivery." Harvard Kennedy School, Center for Public Leadership, Cambridge, MA, January 24, 2014.
- March 2001 (Revised June 2002)
- Background Note
E-Commerce in Latin America
By: Lynda M. Applegate, Luiz Felipe Monteiro and Meredith Collura
Examines the vast potential offered by e-commerce in Latin America. Addresses both B2B and B2C e-commerce, as well as the specific economic, cultural, and technological barriers for doing business online in the region. View Details
Keywords: Trade; Entrepreneurship; Market Transactions; Service Delivery; Online Technology; Latin America
Applegate, Lynda M., Luiz Felipe Monteiro, and Meredith Collura. "E-Commerce in Latin America." Harvard Business School Background Note 801-388, March 2001. (Revised June 2002.)
- Web
Courses by Faculty Unit - Course Catalog
MacCormack Russell J Wilcox Spring 2025 Q3Q4 3.0 Making Difficult Decisions: The General Manager’s Job (MDD) (also listed under General Management and Entrepreneurial Management) Amy Edmondson Tiona Zuzul Spring 2025 Q3Q4 3.0 Managing View Details