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      • April 2003
      • Case

      IBM Canada: Global Services (B)

      By: Michael L. Tushman, David Kiron and Wendy Smith
      Supplements the (A) case. View Details
      Keywords: Leading Change; Technological Innovation; Organizational Change and Adaptation; Change Management; Management Teams; Information Technology; Organizational Structure; Information Technology Industry; Canada
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      Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (B)." Harvard Business School Case 403-078, April 2003.
      • April 2003
      • Case

      IBM Canada: Global Services (C)

      By: Michael L. Tushman, David Kiron and Wendy Smith
      Supplements the (A) case. View Details
      Keywords: Leading Change; Technological Innovation; Organizational Change and Adaptation; Change Management; Management Teams; Information Technology; Organizational Structure; Information Technology Industry; Canada
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      Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (C)." Harvard Business School Case 403-079, April 2003.
      • 10 Apr 2003 - 11 Apr 2003
      • Lecture

      Defining the Indefinable: Ethical Dimensions of Leadership." Speaker and panelist. "Association of Executive Search Consultants 2003 Annual Conference: Redefining Leadership

      By: Lynn S. Paine
      Keywords: Leadership; Ethics
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      Paine, Lynn S. Defining the Indefinable: Ethical Dimensions of Leadership." Speaker and panelist. "Association of Executive Search Consultants 2003 Annual Conference: Redefining Leadership. Lecture at the Association of Executive Search Consultants Annual Conference, New York, NY, April 10–11, 2003.
      • April 2003 (Revised February 2004)
      • Case

      Kodak (A)

      By: Giovanni M. Gavetti, Rebecca Henderson and Simona Giorgi
      The introduction of digital imaging in the late 1980s had a disruptive effect on Kodak's traditional business model. Examines Kodak's strategic efforts and challenges as the photography industry evolves. After discussing Kodak's history and its past strategic moves in... View Details
      Keywords: History; Business Model; Leadership; Disruption; Industry Growth; Business Strategy; Consumer Products Industry
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      Gavetti, Giovanni M., Rebecca Henderson, and Simona Giorgi. "Kodak (A)." Harvard Business School Case 703-503, April 2003. (Revised February 2004.)
      • April 2003 (Revised December 2010)
      • Case

      Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance

      By: Nancy F. Koehn, Erica Helms and Philip Mead
      Provides an opportunity to examine leadership and entrepreneurship in the context of Ernest Shackleton's 1914 Antarctic expedition, a compelling story of crisis, survival, and triumph. Summarizes Shackleton's career as an officer in the British Merchant Marine, his... View Details
      Keywords: Entrepreneurship; History; Leadership; Crisis Management; Management Practices and Processes; Groups and Teams; Behavior; Antarctica
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      Koehn, Nancy F., Erica Helms, and Philip Mead. "Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance." Harvard Business School Case 803-127, April 2003. (Revised December 2010.)
      • 02 Apr 2003
      • Lecture

      Leadership, Ethics, and Corporate Responsibility." Presenter. "Corporate Governance, Leadership and Values: Management Education

      By: Lynn S. Paine
      Keywords: Ethics; Leadership; Corporate Accountability
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      Paine, Lynn S. Leadership, Ethics, and Corporate Responsibility." Presenter. "Corporate Governance, Leadership and Values: Management Education. Lecture at the HBS Seminar on Corporate Governance, Leadership and Values, Harvard Business School, Boston, MA, April 02, 2003.
      • April 2003 (Revised October 2003)
      • Background Note

      Leading Public Professional Service Organizations

      By: Ashish Nanda
      Public professional service organizations (PPSOs) are professional service organizations that serve the public. This case describes the unique challenges facing PPSO leaders. View Details
      Keywords: Leadership; Service Industry
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      Nanda, Ashish. "Leading Public Professional Service Organizations." Harvard Business School Background Note 903-123, April 2003. (Revised October 2003.)
      • March 2003
      • Background Note

      Management and Creativity in Television Broadcasting

      By: Rosabeth M. Kanter and Douglas A Raymond
      Management and creativity are sometimes assumed to be unrelated or even conflicting concepts. In the best cases, management controls enable artistic success by gathering resources and providing discipline. However, if pushed too far, the same discipline can stifle... View Details
      Keywords: Governance Controls; Leadership Development; Management; Managerial Roles; Creativity
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      Kanter, Rosabeth M., and Douglas A Raymond. "Management and Creativity in Television Broadcasting." Harvard Business School Background Note 303-108, March 2003.
      • 18 Mar 2003
      • Lecture

      Panel: A Dialog on Corporate Leadership

      By: Lynn S. Paine
      Keywords: Leadership
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      Paine, Lynn S. "Panel: A Dialog on Corporate Leadership." Lecture at the Harvard Club of New York, Harvard Club of New York City, New York, NY, March 18, 2003.
      • February 2003
      • Background Note

      Leading Teams

      By: Jeffrey T. Polzer
      This note which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams... View Details
      Keywords: Communication; Decision Making; Leadership; Managerial Roles; Performance Effectiveness; Groups and Teams
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      Polzer, Jeffrey T. "Leading Teams." Harvard Business School Background Note 403-094, February 2003.
      • February 2003 (Revised June 2006)
      • Case

      Implementing the Nissan Renewal Plan

      By: Michael Y. Yoshino and Masako Egawa
      Carlos Ghosn, a former executive vice-president of Renault, became the COO of Nissan Motor Co., a troubled auto company in Japan when Renault bought 38% of the company in 1999. This case deals with how Ghosn turned the company around. Examines in considerable detail... View Details
      Keywords: Acquisition; Change Management; Employees; Leading Change; Strategic Planning; Motivation and Incentives; Auto Industry; Japan
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      Yoshino, Michael Y., and Masako Egawa. "Implementing the Nissan Renewal Plan." Harvard Business School Case 303-111, February 2003. (Revised June 2006.)
      • February 2003 (Revised March 2003)
      • Case

      Large Scale Change at The WSSC

      By: Amy C. Edmondson and Corey B. Hajim
      Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details
      Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry
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      Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)
      • February 2003 (Revised July 2005)
      • Case

      British Broadcasting Corporation (A): One BBC

      By: Rosabeth M. Kanter and Douglas A Raymond
      Greg Dyke, the new director general of the British Broadcasting Corp. (BBC) must decide whether to extend an already ambitious change effort at the world's largest public service broadcaster. The initial results of the effort are very positive: audience numbers are up,... View Details
      Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom
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      Kanter, Rosabeth M., and Douglas A Raymond. "British Broadcasting Corporation (A): One BBC." Harvard Business School Case 303-075, February 2003. (Revised July 2005.)
      • February 2003 (Revised July 2005)
      • Case

      British Broadcasting Corporation (B): Making it Happen

      By: Rosabeth M. Kanter and Douglas A Raymond
      Greg Dyke, the new director general of the British Broadcasting Corp. (BBC), has launched an ambitious change program, called Making It Happen, with the objective of unlocking creativity, building a sense of common purpose, and encouraging collaboration throughout the... View Details
      Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom
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      Kanter, Rosabeth M., and Douglas A Raymond. "British Broadcasting Corporation (B): Making it Happen." Harvard Business School Case 303-076, February 2003. (Revised July 2005.)
      • February 2003 (Revised March 2003)
      • Case

      The Nature Conservancy

      By: Allen S. Grossman and Jane Wei-Skillern
      Almost immediately upon being appointed CEO of The Nature Conservancy (TNC), Steve McCormick undertakes a radical reorganization of this global institution. TNC is the largest and, by most measures, the most successful environment organization in the world, with... View Details
      Keywords: Globalization; Leading Change; Organizational Change and Adaptation; Strategic Planning; Natural Environment; Nonprofit Organizations; United States
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      Grossman, Allen S., and Jane Wei-Skillern. "The Nature Conservancy." Harvard Business School Case 303-007, February 2003. (Revised March 2003.)
      • 14 Feb 2003
      • Keynote Speech

      Leadership, Values, and Organization." Speaker. "Advanced Management Development Program in Real Estate

      By: Lynn S. Paine
      Keywords: Leadership; Values and Beliefs; Organizations
      Citation
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      Paine, Lynn S. Leadership, Values, and Organization." Speaker. "Advanced Management Development Program in Real Estate. Harvard Advanced Management Development Program in Real Estate, Harvard University, Graduate School of Design, Cambridge, MA, February 14, 2003.
      • February 2003 (Revised August 2004)
      • Case

      Flextronics: Deciding on a Shop Floor System for Producing the Microsoft Xbox

      By: Jeffrey T. Polzer and Alison Berkley Wagonfeld
      Jim McCusker must guide a group decision-making process aimed at getting input and buy-in from key people in California, Mexico, and Austria to choose a shop floor IT system for Flextronics. McCusker is Flextronics' account manager for the Microsoft Xbox project.... View Details
      Keywords: Groups and Teams; Decision Making; Power and Influence; Geographic Location; Problems and Challenges; Leadership; California; Mexico; Austria
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      Polzer, Jeffrey T., and Alison Berkley Wagonfeld. "Flextronics: Deciding on a Shop Floor System for Producing the Microsoft Xbox." Harvard Business School Case 403-090, February 2003. (Revised August 2004.)
      • February 2003 (Revised April 2003)
      • Case

      Roman Catholic Diocese of San Jose, The

      By: Allen S. Grossman and Christina Darwall
      Patrick J. McGrath, the bishop of the healthy and growing San Jose diocese, is pioneering the use of long-term, business-like strategic planning to better deliver on his churches' core mission. The adopted plan addresses issues at the heart of how the diocese is... View Details
      Keywords: Financial Management; Innovation Strategy; Leadership; Growth Management; Success; Performance Effectiveness; Strategic Planning; Problems and Challenges
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      Grossman, Allen S., and Christina Darwall. "Roman Catholic Diocese of San Jose, The." Harvard Business School Case 303-069, February 2003. (Revised April 2003.)
      • February 2003 (Revised October 2003)
      • Case

      Peter Jacobs at Versity.com

      By: Leslie A. Perlow
      Peter Jacobs is Versity.com's new professional CEO. This case provides a behind-the-scenes look at his thoughts and feelings about the company's evolution as he takes charge and tries to establish a new direction for the company. View Details
      Keywords: Perspective; Growth and Development Strategy; Planning; Leadership; Management Teams
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      Perlow, Leslie A. "Peter Jacobs at Versity.com." Harvard Business School Case 403-133, February 2003. (Revised October 2003.)
      • February 2003 (Revised February 2009)
      • Case

      Yahoo!: Becoming a Competitor in the Career Listings Space (A)

      By: Kathleen L. McGinn and Nicole Nasser
      In late 2001, Yahoo!'s new executive leadership team faces a decision. With online advertising revenues significantly off, the company has decided to explore new strategic businesses, including online recruiting. The team must decide whether to make a bid for... View Details
      Keywords: Mergers and Acquisitions; Decisions; Recruitment; Management Teams; Negotiation Deal; Employment Industry
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      McGinn, Kathleen L., and Nicole Nasser. "Yahoo!: Becoming a Competitor in the Career Listings Space (A)." Harvard Business School Case 903-071, February 2003. (Revised February 2009.)
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