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  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

diverse hospitals across the United States. A trained interviewer scored the managers' interview responses based on management practices that ranged from most reactive (lowest scores) to most proactive (highest scores). We established... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2018
  • News

“A Shout Through Time”

War II?" And I was obviously disarmed by that question because, in fact, I do. But, at the time I didn't reveal that immediately. I said, "I might." And I believe his response then was to give me a little bit more detail on what he knew.... View Details
  • September 2019 (Revised September 2019)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock
In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

Prevost apparently had no special training in reading nonverbal communication and assumed that Moussaoui was a typical customer. But the coupling of an odd statement and a flush jolted Prevost into realizing that things were not as they seemed. Moussaoui's visceral... View Details
Keywords: by Michael Wheeler
  • 06 Dec 2018
  • News

Source Code

space they occupy, what they sound like. All these interactions make changes to your brain—specifically in the neocortex, the vast portion (about 70 percent) near the front of the skull that is responsible for giving us logic, reason,... View Details
Keywords: Dan Morrell; illustrations by Daniel Hertzberg
  • 28 Oct 2015
  • Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

clearly a signal was given: Don’t get complacent. You have to earn your keep. And if you do, you will be rewarded. A: That’s right. And people can accept more responsibility if you let them. That was a smart move because the advertising... View Details
Keywords: by Sean Silverthorne; Advertising
  • 02 Jul 2013
  • First Look

First Look: July 2

our time period. Publisher's link: http://www.people.hbs.edu/tnicholas/Anna_tom.pdf 2006 pub How Caesars Entertainment Is Betting on Sustainability: Response By: Toffel, Michael W Abstract—One of the largest gaming companies in the world... View Details
Keywords: Anna Secino
  • 02 Sep 2018
  • News

Havana Rising

brother-in-law. Gordon works with partners like Benedetti and the Kempinski to plan events and conferences at the hotel; today, they are discussing a joint US road show to sell Cuba as a travel destination to luxury and corporate travel... View Details
Keywords: Dan Morrell; photographed by Eve North
  • 01 Dec 1996
  • News

An Entrepreneurial Journey

Steven B. Belkin (MBA '71) began his highly successful travel and financial services marketing enterprise, Trans National Group, a few years out of HBS. G. Peter Bidstrup (MBA '59) started to put together the Doubletree Hotel chain in the 1960s as Robert G. Gordon (MBA... View Details
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

fact, in recent years, Blum and his team were responsible for more such outsized successes than any other producer, especially in the horror genre. The company’s approach to moviemaking is quite different from that of the major studios:... View Details
Keywords: Dina Gerdeman
  • 01 Jun 2016
  • News

Alumni and Faculty Books for June 2016

discusses its relationship to mathematics and laws. It explains aspects of the scientific method, including experimental design, verification, uncertainty, and statistics and also includes sections on planning research, presenting one’s... View Details
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

donors must speak French. The Birthday Rules: Critical Conversations to Have with Your Children (Ages 6-16) by Jeff Wald (MBA 2002) with Rachel Marsh (Post Hill Press) Parents are finding the traditional challenges of raising well-adjusted, self-confident, and socially... View Details
  • 01 Jun 2014
  • News

Ready for Takeoff

wanted more real-world responsibilities—implementing projects, managing larger groups, making an impact. She left Bain in 2005 for a job as strategic planning manager at Whirlpool. Tasked with turning around the business's cooking... View Details
Keywords: Dan Morrell; Air Transportation; Transportation
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

the heterogeneous payment requirements across the multiple payers and health plans contracting with the academic health center. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54127 March–April 2018 Harvard Business... View Details
Keywords: Sean Silverthorne
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

state initiative from above, civil society mobilized from below, using the judiciary to hold the state legally responsible for policy implementation. Reforms exposed acute gaps in service delivery, propelling new civic demands for state... View Details
Keywords: Sean Silverthorne
  • 21 Apr 2015
  • First Look

First Look: April 21

growth was one of the biggest stories in e-commerce, especially when the retailer attracted $50 million in investment from Index Ventures, a top VC firm that funded other successful retailers such as Net-a-Porter and Etsy, in 2013. Yet, with a cash infusion, View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

range and retailers who serve these categories are among the walking dead. Q: The book outlines three strategies for retailers to consider as responses to the online threat. What are those strategies? Alvarez: One strategy is what we call... View Details
Keywords: by Sean Silverthorne; Retail
  • 21 May 2018
  • News

Community Partners Delivers “Expert Goodness” to the Bay Area

alumni community. “I really liked being connected to other alumni, and Community Partners has helped me maintain a strong connection to HBS,” she says. “It was a pretty positive experience. I definitely plan to stay involved.” Now serving... View Details
Keywords: Margie Kelley
  • 01 Sep 2018
  • News

September 2018 Alumni and Faculty Books

motives, such as ending research that might pinpoint responsibility and, most threateningly, liability for this man-made epidemic. Europe and the End of the Age of Innocence by Francesco M. Bongiovanni (MBA 1980) Palgrave Macmillan... View Details
  • 01 Oct 2013
  • First Look

First Look: October 1

often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections) have limited resources to... View Details
Keywords: Sean Silverthorne