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  • 24 Aug 2016
  • Research & Ideas

Can Obamacare Be Saved?

providers to improve services to Americans. Source: gpointstudio In 2015, there was an average of 6.9 plans to choose from in each state. This fell to 6.5 in 2016, and even before Aetna's decision, the Kaiser Family Foundation projected... View Details
Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health
  • 28 Jan 2013
  • Research & Ideas

Helping Yelp Create More Accurate Reviews

ratings to convey information of product or service quality. But don't expect Yelp to change its review system any time soon. "I've talked to Yelp and other review companies," Luca says. "Yelp isn't necessarily interested in changing the... View Details
Keywords: by Kim Girard; Food & Beverage
  • 09 Oct 2018
  • First Look

New Research and Ideas, October 9, 2018

employees influences their startup's performance. We conducted a randomized field experiment in India with 100 high-growth technology firms whose founders received in-person advice from other entrepreneurs who varied in their managerial... View Details
Keywords: Dina Gerdeman
  • 18 Oct 2016
  • First Look

October 18, 2016

innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price. How do companies know how to grow? How can they create products that they are... View Details
Keywords: Sean Silverthorne
  • 14 Oct 2013
  • Research & Ideas

Time that Government Reopens for Business

beneficiary was European banks that had big operations here. The globalization of the top end of the financial services industry means that the Fed is everyone's central banker. The reactions we've seen in developing markets recently to... View Details
Keywords: by Jim Aisner
  • 18 Aug 2009
  • First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details
Keywords: Martha Lagace
  • November 2004 (Revised September 2019)
  • Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
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Wells, John R., Gabriel Ellsworth, and Benjamin Weinstock. "The U.S. Health Club Industry in 2004." Harvard Business School Background Note 705-445, November 2004. (Revised September 2019.)
  • 03 Oct 2013
  • Research & Ideas

Lehman Brothers Plus Five: Have We Learned from Our Mistakes?

short-term debt financing, an attractive source of funding in good times but an accelerant of financial crises when things go bad. And we're getting closer to adopting a "resolution regime" that could enable regulators to wind down a financial View Details
Keywords: Re: Multiple Faculty; Financial Services; Financial Services; Financial Services; Financial Services
  • 26 Mar 2012
  • Research & Ideas

What Neuroscience Tells Us About Consumer Desire

outcome, even though that was the effect you wanted in a Western market. On the other hand, a sense of peace might be misconstrued as a failure." Valid Concerns For businesses looking to enlist the services of a neuromarketing... View Details
Keywords: by Carmen Nobel; Consumer Products
  • 02 Aug 2004
  • Research & Ideas

Health Care Research and Prospects

As is clear to anyone who pays medical insurance premiums or has undergone any kind of medical procedure, the business of health care is an expensive one. The technology is expensive. The research is expensive. The services are expensive.... View Details
Keywords: by Wendy Guild Swearingen; Health
  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

Chuang, CEO of Aquent, an employment services company headquartered in Boston. In roughly half of the new initiatives Aquent has invested in over the last few years, Chuang estimates, "we have gotten too excited about a new product... View Details
Keywords: by Melissa Raffoni
  • 18 Nov 2021
  • Op-Ed

5 Principles for Scaling Change from IBM’s High School Innovation

students are graduates of Pathways in Technology Early College High School (P-TECH), an innovative six-year public high school program spearheaded by IBM that has improved college completion rates among disadvantaged youth and created a hiring pipeline for technology... View Details
Keywords: by Kristen Senz
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

Gilbert Gilbert: The same problem exists today. We have just talked to a large financial services firm that has spent millions of dollars building a formal resource allocation system, yet all their efforts... View Details
Keywords: by Martha Lagace
  • 03 Jan 2016
  • Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

three decades: Bill Parcells, Barry Switzer, and Jimmy Johnson. In 2003 Bill Parcells unexpectedly returned to professional football as head coach of the Cowboys. Parcells had retired four years earlier to universal acclaim as a rebuilder... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

relative importance of public agencies such as the National Institutes of Health (NIH) and different types of private firms in developing precision medicines. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53560... View Details
Keywords: Carmen Nobel
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

variety of new goods and services being brought to market. Most consumers in the 1980s had not even heard of e-mail or cappuccinos. Yet in less than a decade, millions of people not only became familiar with these and other novel... View Details
Keywords: by Jim Aisner
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

Amit Seru Abstract—We examine whether firms have an informational advantage in selecting arbitrators in consumer arbitration as well as the impact of the arbitrator selection process on outcomes. We collect data containing roughly 9,000... View Details
Keywords: Dina Gerdeman
  • 06 Oct 2003
  • What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

profitability. There are at least two antidotes to this scenario. One involves serial acquisitions. But research has suggested that most acquisitions destroy value. This helps explain why the stock of acquiring firms is often discounted... View Details
Keywords: by James Heskett
  • 15 May 2012
  • First Look

First Look: May 15

company whose management engaged in a massive accounting fraud. ChuoAoyama was PwC's Japanese affiliate and one of Japan's largest audit firms. In May 2006, the Japanese Financial Services Agency (FSA) suspended ChuoAoyama for two months... View Details
Keywords: Carmen Nobel
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

financial services that Washington D.C.-based Microfinance International Corporation (MFIC) had been providing for two years to a growing number of "unbanked" Hispanic nationals in the United States and their home countries.... View Details
Keywords: Martha Lagace
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