Publications

November 1986 (Revised August 1989)
Case

Paul Revere Insurance Co. (A)

The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through a comprehensive quality improvement effort. The case describes the forces influencing the strategic direction of... View Details

Keywords: Quality; Performance Productivity; Competitive Advantage; Insurance Industry; United States

July 2011 (Revised September 2011)
Case

Game Time Decision for AppDirect

By: Andrei Hagiu, Laura Arjona and Emily Zhang

AppDirect is a start-up that offers small businesses software-as-a-service solutions through a business app marketplace and portal. Daniel Saks, co-founder and co-CEO, is faced with the key question of deciding distribution strategy: should AppDirect find channel... View Details

Keywords: Digital Platforms; Distribution; Applications and Software; Innovation Strategy; Entrepreneurship; Business Growth and Maturation; Competitive Strategy; Information Technology Industry; United States

01 Mar 2019
News

The Burden Legacy

airline industry at MIT and was an aviation business analyst until the early 1940s. His impact on HBS began in 1942 when he partnered with Dean Donald K. David to establish the HBS Research Program on Aviation; he chaired its advisory... View Details

Keywords: Linda Kush

June 2016
Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni

Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details

Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow

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Web

Business & Environment - Faculty & Research

Communication Technology ; Environmental Sustainability ; Green Technology ; Finance ; Capital ; Venture Capital ; Private Equity ; Investment ; Investment Funds ; Science-Based Business ; Financial Services View Details

02 Feb 2021
Blog Post

Finding My Focus in Health care Amidst a Global Pandemic

decade, legislators have passed countless health care policies that impact how hospitals, insurance companies and pharmaceutical manufacturers deliver services to patients. Even more, the ongoing SARS-CoV-2 pandemic has uncovered major... View Details

03 Jun 2019
Blog Post

9 Lessons from the Class of 2019

program. Students come from all over the world with different industry backgrounds, passions, and goals and work together to combine their unique experiences with the education they gain at HBS. However, it is the students who decide... View Details

February 2010 (Revised October 2010)
Case

YouTube: Time to Charge Users?

By: Anita Elberse and Sunil Gupta

In January 2010, YouTube, the world's largest online video aggregator, was still seeking to become profitable. Was the time right for Google, YouTube's parent company, to charge users seeking to upload content, as some analysts had suggested—and if so, who should be... View Details

Keywords: Digital Marketing; Business Model; Cost; Profit; Revenue; Consumer Behavior; Internet and the Web; Motion Pictures and Video Industry

January 2023
Teaching Note

The Opioid Settlement and Executive Pay at AmerisourceBergen

By: Suraj Srinivasan and Li-Kuan Ni

Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged... View Details

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

male-dominated industry realize that they are vulnerable, but men are vulnerable to bad management and cultural mismatches more than they realize. Q: What new questions has your research raised for you? What are you working on next? A:... View Details

Keywords: by Martha Lagace; Financial Services

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

Avery says. “Some of these are point-of-sale situations where we didn’t traditionally think about tipping 15 percent, such as counter service or delivery of our order after we ordered it on an app.” She notes that, “In those types of... View Details

Keywords: by Anna Lamb, Harvard Gazette

September 2020
Case

Getaway

By: Ryan W. Buell and Amy Klopfenstein

Since its founding, Getaway’s service offering – tiny, modern cabins in the woods, located within a two-hour drive of major metropolitan areas – had been met with tremendous demand. Overworked and overconnected city dwellers reveled in the opportunity to take a break... View Details

Keywords: Entrepreneurship; Service Operations; Management; Demand and Consumers; Marketing; Strategy; Accommodations Industry

15 Aug 2012
Working Paper Summaries

Legislating Stock Prices

Keywords: by Lauren Cohen, Karl Diether & Christopher Malloy; Financial Services

March 2010 (Revised February 2011)
Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

By: Robert G. Eccles and Thomas H. Davenport

Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details

Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry

Web

Interviewing - Alumni

Careers Interviewing Careers Interviewing Preparation is key to a successful interview. The tips and questions below are designed to let you know what to expect from the process and to help you plan your approach. Remember, the path of your discussion will depend on... View Details

2003
Case

E-Business Innovation at Cisco

By: Vijay Govindarajan, Philip Anderson, Chris Trimble and Katrina Veerman

As of March 2001, Cisco Systems prides itself as an "end-to-end networking company." The phrase describes not only their product line but the way they run their business. They created many of the e-business practices that later became cornerstones of the software... View Details

Keywords: Technology Networks; Technological Innovation; Innovation and Management; Business Strategy; Web Services Industry