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- Faculty Publications (78)
Show Results For
- All HBS Web (266)
- Faculty Publications (78)
- 14 Aug 2012
- First Look
First Look: August 14
serious challenges for capturing value. In order to draw in external contributors, an innovator often waives legal exclusion rights or reveals formerly exclusive knowledge. But as a result, contributors may appropriate a large share of... View Details
Keywords: Sean Silverthorne
- 08 May 2007
- First Look
First Look: May 8, 2007
efficiency, because some schools are strategic players that rank students in order of preference, while others order students based on large priority classes. Therefore it is desirable for a mechanism to... View Details
Keywords: Martha Lagace
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
technology at all but with the way you are collecting and using your data, experts say. Although getting your CRM program in order is an essential component of achieving customer loyalty, there's much more that you need to do.... View Details
Keywords: by Jean Ayers
- 19 Apr 2016
- First Look
April 19, 2016
campaign backfired because the Electoral Commission failed to fulfill its commitment to deliver a transparent and peaceful election. The decrease in trust is stronger in areas that experienced election-related violence and for individuals... View Details
Keywords: Sean Silverthorne
- 08 Jan 2008
- First Look
First Look: January 8, 2008
one order and return them in the reverse order when should DVDs (e.g., documentaries) are rented before want DVDs (e.g., action films). This effect is sizeable in magnitude, with a one standard deviation... View Details
Keywords: Martha Lagace
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
rates and order value and reduces fulfillment costs arising from returns and home try-on behavior, that is, customers ordering multiple sizes of the same product. We explore... View Details
Keywords: Dina Gerdeman
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
You want people to touch your product and actually get the brand experience. You could get to a point where stores like Best Buy become just showrooms and fulfillment is done by Amazon because they are much more efficient at it. I could... View Details
- 10 Nov 2015
- First Look
November 10, 2015
innovation through maintaining and generating partnerships in order to fulfill the bank's greater mission of providing multilateral development financing as well as non-financial technical support and... View Details
Keywords: Sean Silverthorne
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
world-beating performances out of some good-but-not-great players and even to motivate others to take pay cuts in order to play for him, an anomaly? Can unusually gifted managers improve employees’ performance to such an extent that it is... View Details
- 15 Dec 2024
- News
The Golden Thread
Teresa Amabile grew up near Buffalo, New York, the third of seven children. Her parents were first-generation Americans who used their childhood Italian language when they didn’t want the kids to understand what they were saying. Her father and his brothers were... View Details
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
to take the lead in globalisation, developing its higher education and research systems at speed and actively seeking to cooperate with academic partners along the New Silk Roads in order to attract talent (back). But under which... View Details
Keywords: Dina Gerdeman
- 12 Aug 2014
- First Look
First Look: August 12
the co-founders and co-CEOs of salaUno, Javier Okhuysen and Carlos Orellana, were encouraged by the results of their fledgling start-up. salaUno was founded as a for-profit enterprise in order to have the capital needed for rapid growth... View Details
Keywords: Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
centralized fulfillment center instead of selling from a large number of decentralized pharmacies, and then encourage those people—essentially by cutting the size of their co-pay—to place their orders by... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
manufacturing company, managers can stress the importance of speaking up in order to create the best product possible for customers. Model vulnerability. It’s powerful for employees to see bosses admit when they are wrong. As difficult as... View Details
- 18 Feb 2015
- First Look
First Look: February 18
subsidiary is Compartamos Banco, has been a fantastically successful endeavor since it started in the 1990s. But in 2014, Gentera faces challenges in expanding beyond group-lending and micro-credit into microfinance and beyond in order to... View Details
Keywords: Sean Silverthorne
- 03 Sep 2018
- News
Moving Pictures
come closer to creative in order to run creative—in other words, I had to understand how the widgets were made to run the factory,” he says. In the course of doing that, however, Singer became increasingly intrigued by making the widgets.... View Details
- 01 Oct 2002
- News
View from the Top
mistrust that spills into the general business environment. How do you balance the demands of your career and your personal life? Lafley: I don't manage as well as I'd like. I exercise regularly in order to stay healthy. I keep in close... View Details
- 03 May 2011
- First Look
First Look: May 3
the work doesn't need to involve curing cancer in order to be meaningful. It simply must matter to the person doing it. The actions that set in motion the positive feedback loop between progress and inner work life may sound like... View Details
Keywords: Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
EMC’s “federation” of companies, had set its sights on becoming a leading public cloud provider. Two years prior, VMware first entered the public cloud market with its vCloud Air offering. In order to gain market share and compete with... View Details
Keywords: Carmen Nobel
- 28 Apr 2009
- First Look
First Look: April 28, 2009
"one-stop shop" for IP services, with five interrelated lines of business. Which of these services provided the largest market opportunity for Ocean Tomo? How should the company allocate its scarce resources (it had not sought outside funding yet) in View Details
Keywords: Martha Lagace