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- Faculty Publications (2,881)
Show Results For
- All HBS Web
(10,094)
- People (41)
- News (3,265)
- Research (4,092)
- Events (42)
- Multimedia (163)
- Faculty Publications (2,881)
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- 2024
- Working Paper
Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services
By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies
how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Epstein, Natalie, Santiago Gallino, and Antonio Moreno. "Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services." Working Paper, August 2024.
- March 2017 (Revised April 2017)
- Module Note
Community Values and Learning Culture Agreement
By: Amy C. Edmondson
- 22 Sep 2008
- Research & Ideas
The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies
and 60 million electronic calendar entries over a three-month period. The results provide an unmatched look inside the "black box" that hides what Stuart calls the "soft wiring" of previously invisible social networks. In this Q&A, Stuart says the team was taken... View Details
Keywords: by Sarah Jane Gilbert
- November 2022
- Case
Jon Fortt: The Art of Debate and Effective Communication
By: Francesca Gino, Sarah Livick-Moses and Ruth Page
This stand-alone multimedia case explores the art of communication in the space of negotiation. It follows the career journey of business journalist, media influencer, and co-anchor of CNBC's "Squawk Alley," Jon Fortt. He offers reflections on the race crisis in the... View Details
- April 2002 (Revised July 2003)
- Case
Cisco Systems and its Community Fellowship Program (A)
By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance... View Details
Keywords: Job Cuts and Outsourcing; Compensation and Benefits; Philanthropy and Charitable Giving; Web Services Industry; Information Technology Industry; United States
Barrett, Diana, and Sheila McCarthy. "Cisco Systems and its Community Fellowship Program (A)." Harvard Business School Case 302-078, April 2002. (Revised July 2003.)
- March 1978 (Revised December 1983)
- Case
Founding of the European Economic Community
By: Bruce R. Scott and Audrey T. Sproat
Scott, Bruce R., and Audrey T. Sproat. "Founding of the European Economic Community." Harvard Business School Case 378-217, March 1978. (Revised December 1983.)
- January 21, 2020
- Article
When Community Becomes Your Competitive Advantage
By: Jeffrey J. Bussgang and Jono Bacon
Bussgang, Jeffrey J., and Jono Bacon. "When Community Becomes Your Competitive Advantage." Harvard Business Review Digital Articles (January 21, 2020).
- March 1992 (Revised February 1994)
- Teaching Note
Willow Creek Community Church, Teaching Note
Teaching Note for (9-691-102). View Details
- September 1994
- Case
Benetton: The "United Colors" Communications Campaigns
By: James L. Heskett, Stephen A. Greyser and Norman Klein
Heskett, James L., Stephen A. Greyser, and Norman Klein. Benetton: The "United Colors" Communications Campaigns. Harvard Business School Case 595-032, September 1994.
- August 1978 (Revised May 1993)
- Case
Community Television of Southern California: KCET
Herzlinger, Regina E. "Community Television of Southern California: KCET." Harvard Business School Case 179-046, August 1978. (Revised May 1993.)
- March 2013
- Class Lecture
Using Communities and Contests to Stimulate Innovation
By: Karim Lakhani
Lakhani, Karim. "Using Communities and Contests to Stimulate Innovation." Harvard Business School Class Lecture 613-711, March 2013.
- August 2011 (Revised September 2011)
- Teaching Note
Zensar: The Future of Vision Communities (TN)
By: David A. Garvin
Teaching Note for 311024, 311025, 312705, and 312706. View Details
- September 1994
- Teaching Note
Cunard Line,Ltd.: Managing Integrated Marketing Communications TN
By: Stephen A. Greyser and Robert F Young
Teaching Note for (9-594-046). View Details
Keywords: Shipping Industry
- 2001
- Working Paper
Asymmetric Subgroup Communication in Nested Social Dilemmas
By: Jeffrey Polzer, Laurie P. Milton and Deborah H. Gruenfeld
Polzer, Jeffrey, Laurie P. Milton, and Deborah H. Gruenfeld. "Asymmetric Subgroup Communication in Nested Social Dilemmas." Harvard Business School Working Paper, No. 02-007, August 2001.
- 2001
- Working Paper
Disclosure and Reciprocity in Bargaining with Communication
By: Kathleen L. McGinn, Leigh Thompson and Max Bazerman
- June 2008
- Teaching Note
Threadless: The Business of Community (TN)
By: Karim R. Lakhani
Teaching Note for 608707 View Details
- February 2006 (Revised November 2012)
- Case
Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)
By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
Located in the highlands of Peru, the Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian state and later by BHP Billiton, stands on 2,300... View Details
Keywords: Developing Countries and Economies; Multinational Firms and Management; Agreements and Arrangements; Corporate Social Responsibility and Impact; Business and Community Relations; Non-Governmental Organizations; Conflict Management; Mining Industry; Australia; Peru
Rangan, V. Kasturi, Brooke Barton, and Ezequiel Reficco. "Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)." Harvard Business School Case 506-023, February 2006. (Revised November 2012.)
- December 2019
- Article
The Ethical Perils of Personal, Communal Relations: A Language Perspective
By: Maryam Kouchaki, Francesca Gino and Yuval Feldman
The current paper focuses on how the type of relationship that exists between a group and its members influences misconduct by fostering certain perceptions of the group. Using multiple methods, lab- and field-based experiments (N = 1,679), and a large dataset of S&P... View Details
Kouchaki, Maryam, Francesca Gino, and Yuval Feldman. "The Ethical Perils of Personal, Communal Relations: A Language Perspective." Psychological Science 30, no. 12 (December 2019): 1745–1766.
- December 2014
- Article
The Distinct Effects of Information Technology and Communication Technology on Firm Organization
By: Nicholas Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen
Empirical studies on information communication technologies (ICT) typically aggregate the "information" and "communication" components together. We show theoretically and empirically that this is problematic. Information and communication technologies have very... View Details
Bloom, Nicholas, Luis Garicano, Raffaella Sadun, and John Van Reenen. "The Distinct Effects of Information Technology and Communication Technology on Firm Organization." Management Science 60, no. 12 (December 2014): 2859–2885.