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  • January 1990 (Revised March 1991)
  • Case

American Red Cross Blood Services: Northeast Region

By: Robert L. Simons
Recounts the financial difficulties and management changes experienced by American Red Cross Blood Services: Northeast Region (NER) during the 1980s. After summarizing industry-wide changes in the collection, testing, and distribution of blood and blood products, the... View Details
Keywords: Change Management; Budgets and Budgeting; Financial Management; Restructuring; Health; SWOT Analysis; Social Enterprise; Marketplace Matching; Management Style; Organizational Culture; Organizational Change and Adaptation; Medical Devices and Supplies Industry; Health Industry; North and Central America
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  • 2019
  • Working Paper

Industrial Change, the Boundary of the Firm, and Racial Employment Segregation

By: John-Paul Ferguson and Rembrand Koning
Racial employment segregation between large workplaces in America has grown over the last generation. We know little about how changes in patterns of employment by economic sector have contributed to this growth, though. While there are many stylized narratives about... View Details
Keywords: Workplace Segregation; Firm Boundaries; Organizations; Employees; Segmentation; Race; Change; United States
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  • September 2006 (Revised December 2007)
  • Case

Go Red For Women: Raising Heart Health Awareness

By: V. Kasturi Rangan and Marie Bell
In 2003, the $654 million American Heart Association (AHA) approached Cone, Inc. (a brand and communications agency) to develop a corporate sponsorship strategy that would raise $75 million over three years. Within 12 months, the AHA launched the highly successful Go... View Details
Keywords: Philanthropy and Charitable Giving; Marketing Communications; Social Marketing; Nonprofit Organizations; Social and Collaborative Networks
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    Improving the Rhythm of Your Collaboration

    Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

    • November 2009 (Revised July 2011)
    • Case

    International Lobbying and The Dow Chemical Company (A)

    By: Arthur A. Daemmrich
    This case explores company strategy, business-government relations, and collective action challenges associated with international and domestic lobbying regarding regulation of the chemical industry. In the fall of 2006, a five-year legislative process for a major new... View Details
    Keywords: Governing Rules, Regulations, and Reforms; Government Legislation; Business and Government Relations; Power and Influence; Competitive Advantage; Corporate Strategy; Chemical Industry; Manufacturing Industry; Europe
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    • May 2009
    • Article

    The Definitive Guide to Recruiting in Good Times and Bad

    By: Claudio Fernández-Aráoz, Boris Groysberg and Nitin Nohria
    This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Few companies are thinking about hiring right now, but that's a mistake. If history... View Details
    Keywords: Talent and Talent Management; Economic Slowdown and Stagnation; Recruitment; Selection and Staffing; Management Practices and Processes; Managerial Roles
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    • December 2019
    • Supplement

    The Business of Pain: Johnson & Johnson and the Promise of Opioids (B)

    By: Erik Snowberg, Trevor Fetter and Amy W. Schulman
    This case is designed to provide an engrossing overview of stakeholder capitalism through a vigorous discussion of the conflicts that can arise when trying to serve multiple stakeholders. In 2007, Johnson & Johnson’s (J&J) subsidiary Janssen has to decide whether or... View Details
    Keywords: Opioids; Addiction; Business and Stakeholder Relations; Product Launch; Ethics; Society; Pharmaceutical Industry
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    • 2012
    • Article

    Demand and Capacity Management in Air Transportation

    This paper summarizes research trends and opportunities in the area of managing air transportation demand and capacity. Capacity constraints and resulting congestion and low schedule reliability currently impose large costs on airlines and their passengers. Significant... View Details
    Keywords: Demand Management; Capacity Management; Mathematical Modeling; Congestion And Delays; Trends And Opportunities; Demand and Consumers; Air Transportation; Mathematical Methods; Performance Capacity; Air Transportation Industry
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    • Research Summary

    Overview

    Social psychologist Amy Cuddy, an associate professor at Harvard Business School, uses experimental methods to investigate how people judge each other and themselves. Her research suggests that judgments along two critical trait dimensions – warmth/trustworthiness and... View Details
    • Article

    Better Accounting Transforms Health Care Delivery

    By: Robert S. Kaplan and Mary L. Witkowski
    The paper describes the theory and preliminary results for an action research program that explores the implications from better measurements of health care outcomes and costs. After summarizing Porter's outcome taxonomy (Porter 2010), we illustrate how to use process... View Details
    Keywords: Activity Based Costing and Management; Research; Health Care and Treatment; Health Industry
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    • 21 Nov 2008
    • Working Paper Summaries

    Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis

    Keywords: by Juan Alcacer
    • March 2008
    • Article

    When Growth Stalls

    By: Matthew S. Olson, Derek C. M. van Bever and Seth Verry
    This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An abrupt and lasting drop in revenue growth is a crisis that can strike even the... View Details
    Keywords: Growth Strategy; Revenues; Crisis Management; Revenue; Growth and Development Strategy
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    • 11 Jul 2007
    • Working Paper Summaries

    Managing Proprietary and Shared Platforms: A Life-Cycle View

    Keywords: by Thomas R. Eisenmann; Technology
    • Article

    Robust and Stable Black Box Explanations

    By: Himabindu Lakkaraju, Nino Arsov and Osbert Bastani
    As machine learning black boxes are increasingly being deployed in real-world applications, there has been a growing interest in developing post hoc explanations that summarize the behaviors of these black boxes. However, existing algorithms for generating such... View Details
    Keywords: Machine Learning; Black Box Models; Framework
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    • 2020
    • Book

    Teaching by Heart: One Professor's Journey to Inspire

    By: Thomas J. DeLong
    The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes... View Details
    Keywords: Teaching; Leadership; Attitudes; Management; Business Education
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    • September 2007
    • Article

    Investigative Negotiation

    By: Deepak Malhotra and Max H. Bazerman
    This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Negotiators often fail to achieve results because they channel too much effort into... View Details
    Keywords: Knowledge Acquisition; Knowledge Use and Leverage; Negotiation Process; Negotiation Tactics; Motivation and Incentives; Perspective; Pharmaceutical Industry
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    • September 2014 (Revised September 2015)
    • Case

    Doing Business in Morocco

    By: Jill Avery, Tonia Junker and Daniela Beyersdorfer
    This case examines the challenges and opportunities of doing business in Morocco. It highlights Morocco's ongoing economic transformation in the decades leading up to 2014 in the context of its historical, political, and cultural background. The case summarizes some of... View Details
    Keywords: Emerging Market; Emerging Economies; Africa; Global Strategy; Operations Management; Development Economics; Geographic Scope; Globalization; Business History; Emerging Markets; Market Entry and Exit; Operations; Strategy; Auto Industry; Africa; Morocco
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    • August 2019
    • Background Note

    Note on Shared Ownership

    By: Ethan Bernstein and Nick Rekenthaler
    While several tactics can drive company performance by instilling a sense of shared ownership among employees, perhaps the most direct is to actually share ownership with employees. Many public and private companies across industries have done just that, and studies... View Details
    Keywords: Employee Stock Ownership Plan; Human Resources; Employees; Human Capital; Ownership; Cooperative Ownership; Employee Ownership; Customer Ownership; Governance
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    • 2025
    • Working Paper

    Small Business Innovation Applied to National Needs

    By: Kyle Myers, Lauren Lanahan and Evan E. Johnson
    Small businesses have long supplied a disproportionate share of major innovations in the United States. We review a centerpiece policy on this topic: the U.S. Small Business Innovation Research (SBIR) program. We trace its legislative history and summarize program... View Details
    Keywords: Small Business; Innovation and Invention; Government Legislation; Entrepreneurial Finance; Business and Government Relations
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    • February 2023 (Revised June 2023)
    • Case

    Doing Business in São Paulo, Brazil

    By: Hise O. Gibson, Leonard A. Schlesinger, Ruth Costas and Pedro Levindo
    The case uses the example of a large investment made by French retail group Carrefour in Brazil to discuss the opportunities and challenges of doing business in the country. It gives readers an overview of Brazil’s economic transformation since its colonial years until... View Details
    Keywords: Business Cycles; Development Economics; Developing Countries and Economies; Economic Growth; Economic Sectors; Economy; Macroeconomics; Business History; Brazil; Latin America
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