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Show Results For
- All HBS Web
(234)
- News (57)
- Research (84)
- Multimedia (2)
- Faculty Publications (9)
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
technology at all but with the way you are collecting and using your data, experts say. Although getting your CRM program in order is an essential component of achieving customer loyalty, there's much more that you need to do.... View Details
Keywords: by Jean Ayers
- 24 May 2011
- First Look
First Look: May 24
as dangerous as Power and others speculate. Based on two detailed case studies and 53 additional interviews with risk-management staff at five other major banks over 2001-2010, this paper shows that relentless risk measurement is... View Details
Keywords: Sean Silverthorne
- 06 Sep 2005
- Research & Ideas
The Best Place for Retirement Funds
person (who holds very little wealth) and at the median dollar (which is held by a rich person). Third, the survey is remarkably consistent across years, allowing meaningful comparisons between 2001 and 1989. Finally, the Federal Reserve Board View Details
Keywords: by Ann Cullen
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
patterns of behavior, not the other way around," writes Harvard Business School professor Marco Iansiti, an expert on innovation, entrepreneurship, and operations. “The planning process we describe is going to surprise many... View Details
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
time. We examined a radical change in a recently acquired subsidiary of a U.S.-based global organization over a two-year period. With the aim to standardize communication across borders, the subsidiary changed its native working language from Spanish to English.... View Details
Keywords: Sean Silverthorne
- 21 Jul 2009
- First Look
First Look: July 21
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who... View Details
Keywords: Martha Lagace
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
Research Symposium, an annual event that allows HBS faculty members to highlight a variety of research findings to an audience of doctoral students, staff members, and other professors. This year’s symposium, held last week on the HBS... View Details
Keywords: by Dina Gerdeman & Carmen Nobel
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
painfully clear to me a number of years ago in Veraguas province, Panama, where I was working with students to help a radical bishop, Marcos McGrath, establish credit and marketing cooperatives. Local government experts who did not... View Details
Keywords: by George C. Lodge
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
How can online advertising fraud be detected and prevented? What should we look at, where should we look, and what methods and tools should we use? These questions are relevant to anyone who buys online advertising. According to HBS professor Ben Edelman, an View Details
- 16 Jul 2013
- First Look
First Look: July 16
executives in the core businesses, rather than ambitious young MBAs, should be assigned to growth initiatives; 3) Assembling the wrong team and staffing up prematurely. CEOs should focus on capabilities, not who's available, and staff up... View Details
Keywords: Anna Secino
- 01 Mar 2010
- News
Money Matters
other policymakers to remove regulatory barriers that entangle Indian start-ups. Worse than government red tape is the lack of risk capital for emerging firms, says HBS professor Tarun Khanna, an expert on the Indian and Chinese economies... View Details
- 01 Dec 2010
- News
The Transformers
joined Bridgespan as temporary externs, permanent staff, and board members. Of the current staff of 170, spread over offices in Boston, New York, and San Francisco, 22 arrived from Bain. Bridgespan also maintains close ties to HBS.... View Details
- 01 Dec 2001
- News
September 11: A Community Reflects
on September 14, when the campus community came together for a noontime memorial service honoring those lost in the September 11 terrorist attacks. Under gray skies, a steady rain fell on students, faculty, and staff members who stood... View Details
Keywords: Susan Young;Deborah Blagg
- 01 Mar 2004
- News
New Horizons for Iraq
management expert L. Paul (“Jerry”) Bremer III (MBA ’66) was named Administrator of Iraq’s Coalition Provisional Authority last May. His responsibilities include overseeing virtually every detail of life in Iraq except military... View Details
- 15 Oct 2008
- First Look
First Look: October 15, 2008
Europe just 18 months before as vice president, investor relations, but sees herself as a fine executive. Thus, she is undecided about taking a senior staff position. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/... View Details
Keywords: Martha Lagace
- 30 Jun 2015
- First Look
First Look: June 30, 2015
difficult professional situations. Members can seek help through call centers and in-person meetings with accounting experts in the field to discuss how to best handle difficult situations. In addition, the Ethics Advisory Committee meets... View Details
Keywords: Carmen Nobel
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
performance, even after controlling for current performance, and that this relation is driven by the perceptions of middle management and professional staff rather than senior executives, hourly, or commissioned workers. Taken together,... View Details
Keywords: Dina Gerdeman
- 27 Aug 2013
- First Look
First Look: August 27
Behavior & Organization What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews By: Dobrescu, Loretti I., Michael Luca, and Alberto Motta Abstract—This paper investigates the determinants of expert reviews in... View Details
Keywords: Sean Silverthorne
- 17 Dec 2024
- News
Solving the Underemployment Crisis
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details
- 01 Dec 2017
- News
Yoga Inc.
the company’s global brand. Petersen, who joined the company in 2004 as head of marketing, says he’s never seen another business open its meetings with meditation, or offer free yoga classes to all its employees. Yeung adds that enabling View Details
Keywords: Deborah Halber