Publications

Find at Harvard

October 1993
Case

United Way of America: Governance in the Nonprofit Sector (A), The United Way

By: Jay W. Lorsch

Discusses the management practices of William Aramony at the United Way of America (UWA). First, the case describes the United Way movement, focusing on both the local chapters and the national organization. Second, it sets forth the Washington Post reports that lead... View Details

Keywords: Corporate Governance; Nonprofit Organizations; Management Practices and Processes; Managerial Roles; Management Teams; Crisis Management; Public Administration Industry; United States

2011
Chapter

El Sector Privado y las Responsabilidades Públicas: El Rol de las Soluciones Comerciales en la Temática Social

By: Michael Chu

In today's world, certain goods and services are considered so basic that, regardless of culture, they are accepted as public responsibilities. However, for the low-income populations in developing countries, which constitute the majority of the world, access to these... View Details

Keywords: Business Model; Developing Countries and Economies; Private Sector; Public Sector; Management Practices and Processes; Human Needs; Poverty; Commercialization

January 2023 (Revised August 2023)
Case

Veeva Systems and the Transformation to a Public Benefit Corporation

By: Ranjay Gulati and Allison M. Ciechanover

Peter Gassner, the co-founder and CEO of Veeva Systems, steered the company through rapid scaling from its launch in 2007 to 2022. Year after year, the company had exceeded expectations, with its market capitalization reaching $50 billion at its peak. By 2022, the... View Details

Keywords: Transformation; Corporate Governance; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Information Technology Industry; Technology Industry; United States; California

31 Jul 2017
News

Intermittent attention, poor memory shape public perceptions of inflation

24 Apr 2014
News

Transforming the way the social sector innovates, learns, and improves

In Zambia and Uganda, it partnered with the Clinton Health Access Initiative and the Ministries of Health to test new policies in HIV, malaria, and maternal health. IDinsight has also worked in Cambodia and Rwanda and in other sectors... View Details

14 Dec 1999
Research & Ideas

From Spare Change to Real Change: The Social Sector as a Beta Site for Business Innovation

ideas for systemic change that private enterprises are uniquely qualified to contribute. As government downsizes and the public expects the private sector to step in to help solve community problems, it is... View Details

Keywords: by Rosabeth Moss Kanter

June 1991 (Revised June 1993)
Case

Becton Dickinson (B): Global Management

By: Michael Beer

The president of Becton Dickinson (BD) and his top management team struggle with issues of: 1) how to manage the top of the organization, focusing on leadership style, the committee structure, and the role of sector presidents, and 2) how to manage a multinational... View Details

Keywords: Globalized Firms and Management; Multinational Firms and Management; Human Resources; Leadership Style; Management Teams; Corporate Strategy; Health Industry

24 Feb 2025
News

Musk’s DOGE Email Ripped from Private Sector Playbook, Says Harvard Expert

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

high commitment, high performance company. Martha Lagace: What differentiates HCHP firms and their leaders? Michael Beer: The leaders manage with a multiple stakeholder perspective. Contrary to many CEOs, HCHP leaders—with support from... View Details

Keywords: by Martha Lagace

Divestment or Engagement? New Research on Innovation in the Energy Sector

Why you should watch: A new and important NBER working paper, by Cohen, Gurun and Nguyen, takes a long hard look at innovation in the energy industry - and concludes that divestment campaigns targeted at fossil fuel companies may not just be ineffective.... View Details

August 2007 (Revised May 2008)
Case

Rebuilding the New Orleans Public Schools: Turning the Tide? (Abridged)

After Hurricane Katrina, the New Orleans Public School System is faced with rebuilding from the ground up. The challenge is enormous, as is the opportunity to remake the lowest-performing public school system in Louisiana and one of the lowest-performing in the nation.... View Details

Keywords: Change Management; Transformation; Entrepreneurship; Business and Community Relations; Business and Government Relations; Natural Disasters; Conflict and Resolution; Education Industry; New Orleans

Find at Harvard

15 Jul 2020
Video

The HBS Health Minute: The Impact of Public Policy on Health Care Innovation and Entrepreneurship

Research Summary

Managing Service Operations Course Development

By: Frances X. Frei

Managing Service Operations is an Elective Curriculum course taught at HBS. Over thirty cases and exercises have been created for the course. For a list of the cases developed for this course, please see the Publications link below. For the most recent syllabus,... View Details

2016
Chapter

Unpacking the Dynamics of Successful Change: Ten Insights from the Private Sector

By: Rebecca Henderson

Book Abstract: The aim of this book is to catalyze global interest in the pursuit of transformational changes in natural resource and environmental management. It is shown that transformational policy reforms involve fundamental shifts in strategy with far-reaching... View Details

Keywords: Change Management; Environmental Sustainability; Policy; Transformation; Australia; New Zealand; China; United States; Europe; Southeast Asia

Find at Harvard

24 Apr 2014
News

An engine of innovation in public education

Drawing upon his background as an entrepreneur and educator, Stig Leschly (MBA 1997/JD 1998) leads Match Education, a reform group that seeks to redefine effective teaching and improve the educational experience of low-income students. It runs four urban View Details

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

large research and practice infrastructures to produce in-depth insights for a staggering array of public companies, private entities, investment firms, public sector... View Details

Keywords: by David Fubini; Consulting

13 Sep 2012
Research & Ideas

Why Public Companies Underinvest in the Future

managers to favor short-term profits over long-term gains. The research results suggest that managers of public companies are under much more pressure than their private-firm... View Details

Keywords: by Maggie Starvish

March 2010 (Revised January 2011)
Case

Public Education in New Orleans: Pursuing Systemic Change through Entrepreneurship

By: Stacey M. Childress and James Weber

After Hurricane Katrina devastated the city in August 2005, the state had taken over 102 of the 118 public schools in New Orleans and shifted the management structure from a “single school system to a system of schools.” Entrepreneurs from the region and around the... View Details

Keywords: Organizational Change and Adaptation; Governance; Natural Disasters; Education; Entrepreneurship; Education Industry; New Orleans