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  • 05 Dec 2007
  • Sharpening Your Skills

Sharpening Your Skills: Managing Marketing

merchant's direct channel sales after she opens a retail store in the area. The study used a proprietary longitudinal data set from a multichannel retailer to understand what happens and to probe the implications for channel management... View Details
  • July 2017
  • Article

The Four Stages to Becoming an Excellent Front-Line Sales Manager

By: Frank V. Cespedes
Sales occupations account for more than 10% of the total U.S. labor force, and that official estimate is almost certainly low: In an increasingly service economy, many people who do business development for a living are not listed as “sales” for reporting purposes.... View Details
Keywords: Salesforce Management
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  • Web

Podcasts - Managing the Future of Work

job. Adaptable and inclusive: Kraft Heinz’s brand of workforce 03 JUL 2024 | Managing the Future of Work Melissa Werneck, EVP and global chief people officer for the multinational food and beverage firm, on... View Details
  • May–June 2018
  • Article

What Most People Get Wrong about Men and Women: Research Shows the Sexes Aren't So Different

By: Catherine H. Tinsley and Robin J. Ely
Why have women failed to achieve parity with men in the workplace? Contrary to popular belief, it’s not because women prioritize their families over their careers, negotiate poorly, lack confidence, or are too risk averse. Meta-analyses of published studies show that... View Details
Keywords: Working Conditions; Gender; Equality and Inequality; Organizational Culture; Change Management
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  • September 13, 2021
  • Article

Managing Through Crunch Time—Without Burning Out Your Team

By: Flavio Serapiao, Andrew Hill and Boris Groysberg
Crunch times—the long, stressful hours of work that are often required in the final weeks before a new product launch—can have an inordinate impact on the success of businesses and they’re powerful shapers of organizational culture. Effective leaders understand that... View Details
Keywords: Leadership; Situation or Environment; Management Skills
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  • Article

Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino
One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details
Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust
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  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

managers about the gender biases that influence hiring decisions. Companies should also anonymize resumes, diversify interview panels, and evaluate candidates as a group against a set of defined criteria. Integration. Create opportunities... View Details
Keywords: by Kristen Senz
  • 19 Dec 2016
  • HBS Seminar

Zeynep Ton, MIT Sloan School of Management

  • 13 Oct 2003
  • Research & Ideas

How to Pick Managers for Disruptive Growth

hiring executives classify candidates by right-stuff attributes. They assume that successful managers can be identified using phrases such as "good communicator," "results oriented," "decisive," and... View Details
Keywords: by Michael Raynor
  • 22 Nov 2021
  • News

Manage Your Talent Pipeline Like a Supply Chain

  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

Summing Up What Role Will Management Play in Saving US Health Care? The verdict is in, according to respondents of this month's column: Problems confronting health care in the US are much larger and broader than those that can be solved... View Details
Keywords: by Jim Heskett; Health
  • Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

  • 13 Feb 2014
  • Research & Ideas

Managing the Family Business: Leadership Roles

different from managing their work. Leading is fundamentally about identifying where the group needs to go (developing a compelling vision for the future), strategizing how to get there, and getting people... View Details
Keywords: by John A. Davis
  • March 2020 (Revised January 2023)
  • Case

Nadine Vogel: Transforming the Marketplace, Workplace, and Workforce for People with Disabilities

By: Lakshmi Ramarajan, Hannah Riley-Bowles and Michael Norris
In 2019, Nadine Vogel, founder and CEO of Springboard Consulting, a firm that worked with Fortune 500 companies on issues related to disability and their workforce, faced the decision of the best path forward to grow her small company. Should she build more and better... View Details
Keywords: Diversity; Entrepreneurship; Personal Development and Career; Decision Choices and Conditions; Growth and Development Strategy; Product Development; Market Entry and Exit; Consulting Industry; United States; Florida; New York (state, US)
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  • 2017
  • Article

Making Transparency Transparent: The Evolution of Observation in Management Theory

By: Ethan Bernstein
Observation is key to management scholarship and practice. Yet a holistic view of its role in management has been elusive, in part due to shifting terminology. The current popularity of the term “transparency” provides the occasion for a thorough review, which finds... View Details
Keywords: Transparency; Privacy; Observation; Tracking; Monitoring; Surveillance; Learning; Control; Disclosure; Process Visibility; Organizations; Theory; Information Technology; Relationships; Measurement and Metrics; Management Practices and Processes; Leadership; Law; Knowledge; Human Resources; Communication
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  • 24 Jul 2017
  • Blog Post

Transitioning to Product Management at HBS

transitioning into product management at a growing startup? No – there are countless examples of go-getters who landed in product management without an MBA. Did HBS help in my career transition? Absolutely. ... View Details
  • 01 Dec 2004
  • News

Clubs Offer Popular Management Programs

companies. “The case-study approach allowed me to reinvent my management perspective,” notes Celmer, who took the course last year. “The teachers are the top people in Western New York. It was just a great... View Details
Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services
  • 03 Nov 2011
  • What Do You Think?

The Ultimate Question in Management

this type was proposed by Pete DeLisi: "Do you make your people feel like they want to be a better man or woman?" Favorite "ultimate" questions that managers could ask of their reports... View Details
Keywords: by James Heskett
  • Web

Video Management Policy | About

Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional... View Details
  • 20 Feb 2014
  • News

Managing the World’s Trouble Spots

operations. His time in Colombia opened his eyes to widespread poverty. “I took the time to learn about the people, the environment. I found that people worked with the cartels because they didn’t have other opportunities to support their... View Details
Keywords: Jill Radsken