Publications

January 1992 (Revised August 1992)
Case

Lexon Corp. (B)

By: Lynn S. Paine

Lexon Corp. lawyers must decide how to respond to two lawsuits challenging the company's interception of electronic mail on privacy grounds. They must also formulate a company policy on e-mail. One suit was filed by an employee dismissed from her job after asking that... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Lawsuits and Litigation; Computer Industry; California

December 1999
Article

Changes in the Work Environment for Creativity during Downsizing

By: T. M. Amabile and Regina Conti

This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details

Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication

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22 Apr 2008
First Look

First Look: April 22, 2008

the company had lost its "human touch" in the process of professionalizing and modernizing to capitalize on the fantastic market opportunities that had opened up in Spain. Some felt that the work was now too structured and View Details

Keywords: Martha Lagace

2011
Book

True North Groups: A Powerful Path to Personal and Leadership Development

By: Bill George and Doug Baker

All too often, we find ourselves forced to confront life's challenges on our own. What we need is an intimate group with whom we can examine our beliefs and share our lives. For the past thirty-five years, Bill George and Doug Baker have found the answer in True North... View Details

Keywords: Interpersonal Communication; Leadership; Personal Development and Career; Problems and Challenges; Groups and Teams; Opportunities; Personal Characteristics

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02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus of respondents to this month's... View Details

Keywords: by James Heskett

01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

structure, social history, and educational system, companies developed under a system of family management that emphasized personal relationships more than formal structures, and relied more on broad-gauged financial controls than on... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

July 2002 (Revised November 2002)
Case

Crucial Conversations

By: Thomas J. DeLong and Vineeta Vijayraghavan

Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details

Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry

August 1999
Case

Leaving

By: David A. Thomas

A company supervisor listens to an employee, an African American woman, announce she is leaving the company and tries to understand the situation. View Details

Keywords: Resignation and Termination; Retention; Race; Behavior; Diversity; Interpersonal Communication; Labor and Management Relations

December 2000 (Revised May 2002)
Case

Reverend Jeffrey Brown: Cops, Kids and Ministers

By: Kathleen L. McGinn and Alexis Lefort

Introduces Reverend Jeffrey Brown, one of the cofounders of the Ten Point Coalition in Boston, Mass. The Ten Point Coalition, a group of ministers that worked to change the dynamics between the Boston Police Department and the kids on the street, was instrumental in... View Details

Keywords: Change; Civil Society or Community; Alliances; Interpersonal Communication; Power and Influence; Law Enforcement; City; Boston