Publications

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July 1995
Exercise

Workshop on Understanding and Communicating About Our Group Identities and Our Differences

By: Mary C. Gentile and James I. Cash Jr.

Keywords: Identity; Interpersonal Communication; Groups and Teams

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

employees to form personal relationships with founders outside of work. Late night beers or weekend family barbecues may have become routine. With a larger team, consider how these special out-of-work connections reflect on your... View Details

Keywords: by Julia Austin

2014
Book

The Power of Noticing: What the Best Leaders See

By: Max Bazerman

This book will examine the common failure to notice critical information due to bounded awareness. The book will document a decade of research showing that even successful people fail to notice the absence of critical and readily available information in their... View Details

Keywords: Interpersonal Communication; Judgments; Negotiation; Negotiation Process; Relationships

27 Oct 2011
Research & Ideas

Horrible Boss Workarounds

On film, few characters are more obviously villainous than the extremely bad boss. There's Star Wars' Darth Vader (who manages a disrespectful underling by strangling him with his mind), Katharine Parker in Working Girl (who shamelessly steals ideas from the movie's... View Details

Keywords: by Carmen Nobel

04 Oct 2024
In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

explicitly delegating cognitive and physical tasks. Couples striving to enhance gratitude and reduce resentment in their relationships should articulate and align their expectations of one another, particularly when it comes to... View Details

Keywords: by Rachel Layne

07 Nov 2006
First Look

First Look: November 7, 2006

feasible, and when it's not. Second, drawing from intervention research, we argue that management teams facing hot topics can learn to handle relationship conflicts productively, despite the heightened emotions and View Details

Keywords: Sean Silverthorne

18 Apr 2018
First Look

First Look at New Research and Ideas, April 18, 2018

though the effects vary with liberal/conservative ideological orientation. Polynomial regression analyses reveal that the fit relationship between individual and organizational political ideology deviates from the idealized congruence... View Details

Keywords: Sean Silverthorne

Article

Elevate Employees, Don't Eliminate Them

By: Ryan W. Buell

The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key... View Details

Keywords: Employee Relationship Management; Customer Relationship Management; Interpersonal Communication; Value Creation

March 2024
Article

What Makes Groups Emotional

By: Amit Goldenberg

When people experience emotions in a group, their emotions tend to have stronger intensity and to last longer. Why is that? This question has occupied thinkers throughout history, and with the use of digital media it is even more pressing today. Historically, attention... View Details

Keywords: Groups and Teams; Emotions; Cognition and Thinking; Interpersonal Communication

December 2010
Article

The Hidden Advantages of Quiet Bosses

By: A. M. Grant, F. Gino and D. A. Hoffman

The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,... View Details

Keywords: Interpersonal Communication; Leadership; Management Style; Groups and Teams; Personal Characteristics

November 1997
Supplement

Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)

By: Louis B. Barnes and John A. Davis

Presents a conversation between a mother and son about such issues as family business, going public, the son coming into the business, and succession. View Details

Keywords: Business Startups; Family Business; Interpersonal Communication; Management Succession; Going Public; Family and Family Relationships

July 2020
Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal

Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details

Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina

Educators

January 1992 (Revised August 1992)
Case

Lexon Corp. (A)

By: Lynn S. Paine

A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Computer Industry

Educators

05 Feb 2015
Research & Ideas

How New BofA Executives Learn its ’Deep Smarts’

executives. To address these needs, the bank has created an onboarding program for executives one to two levels below the C-suite. The program aims to ensure that the new executives understand role expectations, quickly develop a network among key stakeholders, build... View Details

Keywords: Re: Dorothy A. Leonard; Banking

01 Dec 2015
News

Faculty Q&A: The Price Is Right

pro-socials. That brought us to the third question: Is there a way to essentially make pro-selfs behave like pro-socials in these PWYW situations? The answer appears to be yes. Situational factors and norms can influence consumer payments. Established findings show... View Details

Keywords: Julia Hanna

January 1992 (Revised August 1992)
Case

Lexon Corp. (B)

By: Lynn S. Paine

Lexon Corp. lawyers must decide how to respond to two lawsuits challenging the company's interception of electronic mail on privacy grounds. They must also formulate a company policy on e-mail. One suit was filed by an employee dismissed from her job after asking that... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Lawsuits and Litigation; Computer Industry; California

Educators