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  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

context of a family-owned Vietnamese restaurant, it examines the operational changes associated with transitioning ownership from the founder to his son, including formalizing equity stakes and internal processes, establishing a clear... View Details
Keywords: Sean Silverthorne
  • 15 May 2013
  • Research & Ideas

From McRibs to Maseratis: The Power of Scarcity Marketing

years, when he "drove exuberantly." Car-sharing companies like Zipcar provide customers with a similar opportunity for exuberance by turning driving back into a treat. Whereas traditional car rental companies choose standard... View Details
Keywords: Re: Michael I. Norton
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

with the task of executing the merger of these two entities. First, all parties must agree to the economic terms of this merger; a process that is challenging due to the complex ownership structures of these banks. Second, Civil and his... View Details
Keywords: Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Where Main Street Meets Wall Street

participation by everyday folk in the capital markets was all but unheard of; Wall Street remained an exclusive investment preserve (some would say playground) for America's financial elite. But by making the ownership of securities easy... View Details
Keywords: by Garry Emmons; Financial Services
  • 20 Apr 2010
  • First Look

First Look: April 20

Simmons (E) Amy C. Edmondson and Susan ThyneHarvard Business School Supplement 610-061 This case updates the "Leading Change at Simmons" series by examining Simmons' increasing debt under the ownership of Thomas H. Lee, a... View Details
Keywords: Martha Lagace
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

customer service—to build his business. Covers the first 50 years of American Airlines' history, beginning with its role as an industry consolidator in the late 1920s. Smith's strategic and operational choices in building American... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2010
  • First Look

First Look: July 20

http://www.springerlink.com/content/91647u2175267563/ Ownership Structure and Financial Constraints: Evidence from a Structural Estimation Authors: Chen Lin, Yue Ma, and Yuhai Xuan Publication: Journal of Financial Economics (forthcoming)... View Details
Keywords: Martha Lagace
  • 18 Mar 2001
  • Research & Ideas

Want to Be an Entrepreneur? [Part I]

Faced with accepting $20 million less than anticipated from the stock offering, she told the class, the company never hesitated. It had chosen to go public in mid-2000—after two years of existence and two quarters of selling its Visor handheld computers—to establish... View Details
Keywords: by John S. Rosenberg
  • 09 Aug 2013
  • Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success By: Bharat Anand Henry R. Byers... View Details
Keywords: by Jim Aisner; Journalism & News; Publishing
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable... View Details
Keywords: by Staff
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

and market-implied yields fell, and the ability of ratings to predict default deteriorated. We offer several possible explanations for these findings that are linked to existing theories. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf The Impact of... View Details
Keywords: Sean Silverthorne
  • 13 Sep 2011
  • First Look

First Look: September 13

business. The book describes a conceptual framework, "the culture cycle," for managing culture that comprises setting and meeting expectations; establishing trust, engagement, and ownership among employees and View Details
Keywords: Sean Silverthorne
  • 17 Jul 2012
  • First Look

First Look: July 17

of exogenous price variation to test this proposition: higher tariffs should lead to more vertical integration; moreover, ownership structures should be more alike across countries with similar levels of protection. To assess the... View Details
Keywords: Sean Silverthorne
  • 21 Dec 2010
  • First Look

First Look: December 21

Changes in Ownership and Management of Large West German Family Firms (1960-2008)." Author:Christina Lubinski Publication:Zeitschrift für Unternehmensgeschichte 55, no. 2 (2010) Abstract Large family firms fall between two... View Details
  • 07 Jul 2009
  • First Look

First Look: July 7

comparison to their private counterparts. We do not argue that all SOEs are efficient or that it is optimal to have government ownership of banks and other companies. What we aim to show is that the return of state capitalism is likely to... View Details
Keywords: Martha Lagace
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
  • 14 Oct 2008
  • Research & Ideas

Should You Bring Advertising Expertise In-House?

campaign compare when the tasks are performed internally rather than by an independent outside agency? Ownership of an in-house agency rests with the advertiser and allows the advertiser greater control over matters such as the assignment... View Details
Keywords: by Sarah Jane Gilbert; Advertising
  • 28 May 2008
  • First Look

First Look: May 28, 2008

Case 508-074 The largest retailer of diesel fuel in the U.S., Flying J, is rethinking its growth strategy as the economy goes into a recession. Its major customer base, owner-operated truck drivers, are facing increasing costs of doing... View Details
Keywords: Martha Lagace
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

occurs slowly. Broadly, our studies provide evidence as to when and why people overlook cheating by others and examine the conditions under which the slippery slope effect occurs. Customer-Based Valuation Author:Sunil Gupta Publication:Journal of Interactive Marketing... View Details
Keywords: Martha Lagace
  • 20 Mar 2012
  • First Look

First Look: March 20

entry on the pricing and availability of credit in developing economies? The Mexican banking system provides a quasi-experiment to address this question because in 1997 the Mexican government radically changed the laws governing the foreign View Details
Keywords: Sean Silverthorne

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