Publications

October 1975 (Revised June 1983)
Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro

Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details

Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships

Educators

1987
Chapter

Limited Communication and Incentive Compatibility

By: Jerry R. Green and Jean-Jacques Laffont

Read Now

June 2006 (Revised April 2007)
Case

Howard Schultz: Building Starbucks Community

By: William W. George and Andrew N. McLean

In 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and... View Details

Keywords: Education; Biography; Leadership; Leadership Development; Leadership Style; Growth and Development Strategy; Personal Development and Career

Educators

July 1986 (Revised August 1986)
Case

Compass Computer Services: Satellite Communications

August 1998 (Revised September 2004)
Teaching Note

First Community Bank (A) TN

By: Rosabeth M. Kanter

Teaching Note for (9-396-202). View Details

Keywords: Banks and Banking; Banking Industry

29 May 2017
Blog Post

The Diverse Community at HBS

Before I came to HBS, I worked at Disney in a consumer insights role with the Corporate Brand Development and Studio Marketing teams. Tracking evolving consumer behaviors in entertainment was part of my job and I was fascinated by the speed at which media was (and... View Details

Dataset

Rise and Fall of Communism

November 1995
Case

Communications Revolution, The : 1995

By: Richard S. Tedlow and James Weber

Keywords: Communication; Communication Technology

18 Apr 2023
News

Leading Organizational Equity: OneTen Community of Practice Summit

2008
Working Paper

Communication (and Coordination?) in a Modern, Complex Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman

This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details

Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries

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10 Jan 2020
Blog Post

PRIDE in the HBS Community

PRIDE is HBS's home for lesbian, gay, bisexual, transgender, queer, and questioning MBA students and their partners. PRIDE builds community through dedicated social and advocacy programming, and in doing so create a supportive environment... View Details

Web

A Vital Residential Community | About

A Vital Residential Community Designed with the belief that daily interactions increase the potential for learning. Map & Directions Take a Tour Contemporary Art A Commitment to Sustainability HBS is the only top business school in the... View Details

January 10, 2011
Column

Learning from Sustainable Community Experiments

By: Amy Edmondson, Tiona Zuzul and Robert Eccles

Keywords: Learning; Civil Society or Community

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09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details

Keywords: by Richard Bierck; Retail

July 2010 (Revised November 2011)
Supplement

Zensar: The Future of Vision Communities (B)

By: David A. Garvin and Rachna Tahilyani

Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details

Keywords: Strategic Planning; Leadership Style; Employee Relationship Management; Decision Choices and Conditions; Information Technology; Collaborative Innovation and Invention; Business or Company Management; Expansion; Information Technology Industry; India