Communication - Publications - Faculty & Research

October 2014 (Revised May 2015)
Case

HandsOn Bay Area: Scaling Up Community Service

HandsOn Bay Area, an organization devoted to the performance of (and development of leaders for) community service, is undergoing a significant (and internally controversial) shift in its business model from "retail" projects involving individual volunteers to... View Details

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09 Jun 2023
Blog Post

How to Communicate your Organizations’ People-Centered Values

For organizations seeking to understand the actions needed to achieve their diversity and inclusion recruiting goals and to communicate their commitment to diversity and inclusion in the recruiting process, there are a lot of questions on... View Details

Keywords: All Industries

1987
Chapter

Limited Communication and Incentive Compatibility

By: Jerry R. Green and Jean-Jacques Laffont

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June 2006 (Revised April 2007)
Case

Howard Schultz: Building Starbucks Community

By: William W. George and Andrew N. McLean

In 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and... View Details

Keywords: Education; Biography; Leadership; Leadership Development; Leadership Style; Growth and Development Strategy; Personal Development and Career

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July 1986 (Revised August 1986)
Case

Compass Computer Services: Satellite Communications

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August 1998 (Revised September 2004)
Teaching Note

First Community Bank (A) TN

By: Rosabeth M. Kanter

Teaching Note for (9-396-202). View Details

Keywords: Banks and Banking; Banking Industry

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29 May 2017
Blog Post

The Diverse Community at HBS

Before I came to HBS, I worked at Disney in a consumer insights role with the Corporate Brand Development and Studio Marketing teams. Tracking evolving consumer behaviors in entertainment was part of my job and I was fascinated by the speed at which media was (and... View Details

Dataset

Rise and Fall of Communism

2008
Working Paper

Communication (and Coordination?) in a Modern, Complex Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman

This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details

Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries

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May 2022
Article

The Impact of COVID-19 on Digital Communication Patterns

By: Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeff Polzer and Raffaella Sadun

We explore the impact of COVID-19 on employees’ digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe, and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270... View Details

Keywords: Meetings; Email; COVID-19 Pandemic; Communication Technology; Health Pandemics; Time Management

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01 Dec 2001
News

September 11: A Community Reflects

on September 14, when the campus community came together for a noontime memorial service honoring those lost in the September 11 terrorist attacks. Under gray skies, a steady rain fell on students, faculty, and staff members who stood... View Details

Keywords: Susan Young;Deborah Blagg

March 2021 (Revised May 2021)
Case

Managing Science Communication at Bayer

By: Joshua Schwartzstein and Adi Sunderam

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June 1991 (Revised February 1999)
Case

Willow Creek Community Church (A)

By: Leonard A. Schlesinger

Describes the historic evolution and current positioning of a Christian church which focuses on the attraction of "unchurched" individuals. Describes the church's strategic service vision and its current growth and leadership problems. View Details

Keywords: Mission and Purpose; Strategic Planning; Social Enterprise; Marketing Strategy; Growth Management; Religion; Service Industry

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March 1999
Teaching Note

Community Wealth Ventures, Inc. TN

By: James E. Austin

Teaching Note for (9-399-023). View Details

Keywords: Consulting Industry

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October 1984
Background Note

Developing and Communicating Strategy Goals

By: Joseph L. Badaracco Jr. and Richard R. Ellsworth

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1994
Book

Managing Business Enterprises after Communism

By: Gary W. Loveman, Simon Johnson and David T. Kotchen

Citation

02 May 2021
News

Avoid Post-lockdown Business Communication Blunders

09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details

Keywords: by Richard Bierck; Retail