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- All HBS Web (386)
- Faculty Publications (57)
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
Launched in 2017, Clay is an artisanal ceramics startup for the sharing economy. Founder and CEO Rukmini Giridharadas (MBA 2014) has partnered with potters in the Bay Area to offer their wares online to the chefs, caterers, and florists fueling the locally made... View Details
Keywords: Jen McFarland Flint
- 10 Apr 2012
- News
A Winning Formula
that says a lot about what drives his company: “Life is too short to work in a dysfunctional organization.” Dashboard specializes in analyzing why an organization’s growth may have slowed, and then works with management to institute change and boost performance.... View Details
- 08 Oct 2019
- Blog Post
Balancing Act: Kate Eberle Walker’s Action Plan for C-suite Diversity
listening to their concerns. The response she received at Princeton Review and at PresenceLearning was overwhelmingly positive. Most of the staff at PresenceLearning, as in much of the education sector, already consisted of women, and... View Details
Keywords: Entrepreneurship
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding... View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- 01 Dec 2006
- News
One-on-One with Jeff Hicks
554, with billings for 2006 estimated at $1 billion. The agency’s client list now includes brands such as Volkswagen, Burger King, and Virgin Atlantic, among others. “The business I loved is the business we’re in now — being completely... View Details
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
club notes, has touched the lives of more than half a million people in India and has also exported medicines to many other hard-hit countries in Asia and Africa. Dr. Natarajan founded the Pune Platform for COVID Response (PPCR), which... View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
their attendant risk. The case then describes the pain inflicted by raising foreclosures, as well as the financial market ramifications of the rise in mortgage delinquencies. It also chronicles the response of the U.S. and European... View Details
Keywords: Martha Lagace
- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
undertaking," he remarks. "I remember wondering, 'How in the name of God do they put this whole thing together?'" As executive director of the nonprofit Opera Company of Philadelphia, Mulroney is now responsible for doing just that. In... View Details
- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
ZMET in addition to digital imaging, for corporate clients as well as MBA and Executive Education students. He's also involved in Harvard's interdisciplinary initiative Mind/Brain/Behavior, and studies neuroimaging techniques as applied... View Details
Keywords: by Martha Lagace
- 01 Sep 2010
- News
Five Honored for Missions Accomplished
overall, we’ll continue to do a good job for our clients and grow the business. What does “accountability” mean in the context of running a financial firm? Tell the truth, serve people, have integrity. Have the ability, guts, and courage... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
for three key reasons: One, they tend to have unusually familiar relationships with their clients, whom they see repeatedly throughout the year. Two, a client sitting still for a haircut is a captive audience. Three, while there is a... View Details
Keywords: by Carmen Nobel
- 23 Feb 2010
- First Look
First Look: Feb. 23
into the attitudes, skills, and subject matter expertise necessary to be successful in this role. Insights into how Everson does this job are provided by both PwC and client personnel. As is often the case, Everson is View Details
Keywords: Martha Lagace
- 13 Jun 2017
- News
Finding Common Ground
through the evening with the client relationship intact, but it also taught him a valuable lesson about personal business relationships that has informed his current work. “The idea of investing in personal relationships is something we... View Details
Keywords: Ralph Ranalli
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client... View Details
Keywords: Sean Silverthorne
- 02 Jan 2019
- News
Not Waiting for Progress
responsibility to be a fully contributing member of that community.” At the Capital Group, where he spent several post-college years before HBS, Diamond learned about the asset management business and gained valuable sales experience... View Details
Keywords: Deborah Blagg
- 08 Apr 2019
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
leaders. Inspired, Kloeblen formed a boutique, “CFO for hire” firm called “C-Street” that built a book of small business clients eager for seasoned financial expertise. Word spread and soon, Kloeblen was leading a small network of... View Details
Keywords: Technology
- 28 Feb 2017
- First Look
First Look at New Research, February 28
Strategies By: Seamans, Robert, and Feng Zhu Abstract—Organizational structures are increasingly complex. In particular, more firms today operate as multi-sided platforms. In this paper, we study how platform firms use repositioning and cost-cutting in View Details
Keywords: Sean Silverthorne
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
Knowledge about a market is no cinch to acquire, of course. And though information may have been painstakingly collected, analyzed, and presented by market researchers, it faces an even greater hurdle when the researchers attempt to hand it over to their View Details
Keywords: by Martha Lagace