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  • All HBS Web  (3,794)
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    • News  (1,208)
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  • All HBS Web  (3,794)
    • People  (11)
    • News  (1,208)
    • Research  (2,206)
    • Events  (3)
    • Multimedia  (5)
  • Faculty Publications  (1,440)
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  • July 2010 (Revised March 2013)
  • Case

Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts

By: Robert G. Eccles and Kerry Herman
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Employment Industry
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Eccles, Robert G., and Kerry Herman. "Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts." Harvard Business School Case 411-011, July 2010. (Revised March 2013.)
  • 01 Jan 2013
  • News

Five Receive 2013 HBS Alumni Achievement Award

Video Embed The mission of Harvard Business School is to educate leaders who make a difference in the world. Every day more than 78,000 HBS graduates strive to make these words a reality in a wide array of organizations that affect the lives of millions of people... View Details
Keywords: awards; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Dec 2012
  • News

Tidy Minds

In a wide-ranging Q&A in the "Global Manager" column of the New York Times (September 2, 2012), Sir Martin Sorrell (MBA 1968), chief executive of the WPP Group, the world's largest advertising and marketing firm, had some thoughts on personnel and the hiring process.... View Details
Keywords: Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services
  • October 2016 (Revised February 2019)
  • Case

PTC: A Transformation to IoT

By: Rajiv Lal and Sarah McAra
In the 2010s, PTC, a leading provider of software for discrete manufacturers, faced maturing markets and changing customer needs as smart, connected products took hold—the rise of the Internet of Things (IoT). PTC saw a first mover advantage in entering the IoT space... View Details
Keywords: Internet Of Things; IoT; Smart; Connected Products; Business Organization; Transformation; Customer Relationship Management; Innovation Strategy; Technological Innovation; Leading Change; Marketing; Product Development; Service Operations; Strategy; Competition; Technology Industry
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Lal, Rajiv, and Sarah McAra. "PTC: A Transformation to IoT." Harvard Business School Case 517-033, October 2016. (Revised February 2019.)
  • December 2024 (Revised March 2025)
  • Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane
On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details
Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States
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Palepu, Krishna G., and David Lane. "Strategy and CEO Succession at Starbucks." Harvard Business School Case 125-040, December 2024. (Revised March 2025.)
  • 01 Dec 2013
  • News

Faculty Books

and geopolitical change and uncertainty; compete on a global scale; and operate in a socially responsible and accountable manner. Can China Lead? Reaching the Limits of Power and Growth by Regina M. Abrami, William C. Kirby, and F. Warren... View Details
  • 02 Sep 2018
  • News

Havana Rising

When hotel manager Alessandro Benedetti worked for Kempinski chain locations in Spain and Switzerland, morning meetings were a time to go over the numbers and discuss strategy for the days ahead. But ever since Benedetti moved to Havana in February 2017 to help open... View Details
Keywords: Dan Morrell; photographed by Eve North
  • 01 Mar 2007
  • News

Courting the Poor

the second-year elective Managing Service Operations. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders,... View Details
Keywords: Julia Hanna; department stores; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 04 Jan 2016
  • News

Taking Time Out for a Challenge

After living in Sierra Leone from 2006 to 2010, where she worked as a founding board member of the Welbodi Partnership, which supports the country’s health system in delivering essential services to women and children, HBS doctoral... View Details
Keywords: ebola; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 21 Feb 2020
  • News

Style for Everyone

Nadia Boujarwah and Lydia Gilbert (both MBA 2013) cofounded Dia & Co right out of HBS, producing fashion and online services for plus-size women. In this interview, they talk about the inspiration for the idea and the need it serves. “Dia... View Details
Keywords: Apparel Manufacturing; Manufacturing
  • 11 Nov 2021
  • Blog Post

ZONE DEFENSE: These self-driving, AI-powered drones do recon so soldiers don’t have to

telling him. Ryan Tseng had already started two successful companies, and where Brandon saw a business opportunity in building AI software to operate unmanned systems for the military, Ryan saw a behemoth defense industry with high... View Details
  • 01 Mar 2018
  • News

Making Sense of the Modern Startup

up front, given people a discount for paying a year’s worth of services in advance, and employed a number of other innovative tactics, the company turned cash-flow positive in its third week of operations... View Details
Keywords: Jeffrey L. Cruikshank (PMD 51, 1986)
  • 11 May 2021
  • News

Pitching to Win

Courtesy Harvard Innovation Labs Courtesy Harvard Innovation Labs On May 5, the Harvard i-lab presented the tenth annual President’s Innovation Challenge awards ceremony, a live-streamed event in which finalists pitched their ventures to compete for prizes from the... View Details
Keywords: Educational Support Services; Educational Support Services
  • 15 May 2018
  • News

Spreading the Safety Net

paid sick leave and the flexibility to work from home, or even abroad. Our hourly employees, working in Rent the Runway’s warehouse, on the customer service team and in our retail stores, had to face life events like caring for a newborn,... View Details
  • Fast Answer

India - Industry specific research

style="font-family:"Arial",sans-serif">Cellular Operators Association of India The web site of the New Delhi based trade association includes... View Details
  • 18 Oct 2004
  • Research & Ideas

The Bias of Wall Street Analysts

the commissions. After deregulation of rates in 1975, commission rates predictably dropped, and the brokerages were left with a fixed cost of sell-side analyst operations and a shortfall in revenues to fund these activities. Clearly, the... View Details
Keywords: by Ann Cullen; Financial Services
  • 11 Apr 2018
  • News

The First Five Years: Regan Turner (MBA 2013)

readjustment in some way. At the same time, the communities that these veterans are returning to after their service are struggling with issues like urban blight, school infrastructure, and access to quality parks and green spaces. The... View Details
  • 01 Mar 2012
  • News

Capitalism’s New Agenda

hundreds of millions of rural poor into the market system (as China Mobile did by bringing mobile phone service to the Chinese countryside), that brought medicine where it had been unaffordable (which the Indian pharmaceutical firm Cipla... View Details
Keywords: Joseph L. Bower, Herman B. Leonard, and Lynn S. Paine; social activism; Occupy Wallstreet; Corporate Services; Corporate Services
  • 2021
  • Working Paper

Accounting for Product Impact in the Consumer-Packaged Foods Industry

By: Amanda Rischbieth, George Serafeim and Katie Trinh
We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor companies within the consumer-packaged goods industry. We design a methodology that allows us to calculate monetary impact estimates on customer... View Details
Keywords: Product Innovation; Impact; Impact Investing; Impact Measurement; ESG; ESG (Environmental, Social, Governance) Performance; ESG Ratings; Social Corporate Responsibility; Corporate Social Responsibility; Social Impact; Nutrition Database; Nutritional Information; CPG; Consumer Packaged Goods; IWAI; Product Design; Product Positioning; Society; Environmental Sustainability; Corporate Social Responsibility and Impact; Nutrition; Product; Safety; Consumer Products Industry
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Rischbieth, Amanda, George Serafeim, and Katie Trinh. "Accounting for Product Impact in the Consumer-Packaged Foods Industry." Harvard Business School Working Paper, No. 21-051, October 2020. (Revised October 2021.)
  • 05 Jul 2006
  • Research & Ideas

Reinventing the Dowdy Savings Bond

on the 1040 form—but it's a start. Tufano is the Sylvan C. Coleman Professor of Financial Management at Harvard Business School. He is a senior associate dean of the school and serves as the school's director of faculty development. He studies the organization and... View Details
Keywords: by Julia Hanna; Financial Services; Financial Services
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