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Show Results For
- All HBS Web
(3,799)
- People (11)
- News (1,211)
- Research (2,212)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,440)
- 01 Apr 2001
- News
Beyond Accommodation
Industries for the Blind (NIB) in Alexandria, Virginia, a post he assumed in 1998, Gibbons is the first blind person ever to lead the 63-year-old agency. Previously, he had worked at AT&T, first in operations management and later in... View Details
- 03 Oct 2006
- First Look
First Look: October 3, 2006
Working PapersRacial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives? Authors:Modupe Akinola and David A. Thomas Abstract Diversity continues to be a key focus for... View Details
Keywords: Sean Silverthorne
- 01 Sep 2006
- News
China Dominates HBS Business Plan Contest
45 million Chinese women. In the social enterprise track, Jose Dias de Barros and Shawn Tan (both MBA ’06) took top honors for Yashmere, a venture that would export yashmere (yak) yarn from one of China’s poorest regions to the U.S. market. Mountains for Miracles won... View Details
- 26 Jul 2016
- News
Alumni Capture the Essence of Pokemon GO Craze
success takes yrs.” Some alumni offered advice, like Jeremy Valeda (PLDA 15, 2013), who said, “I think Pokemon GO needs to leverage their geocaching service with local commerce to monetize the experience.” Cimarron Buser (MBA 1988)... View Details
Keywords: Arts, Entertainment
- 01 Jun 2007
- News
Uncorked
After graduating from HBS, Sue McClelland (HRPBA ’60) faced an unappealing job market. Back then, women were only truly welcomed as teachers, nurses, or secretaries, and “I didn’t want to do any of those,” McClelland told the Modesto Bee (January 14, 2007). So she... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
Grab now operates in six Southeast Asian countries and has raised more than $700 million to date, with another funding round underway. In Indonesia, Grab took an early lead on Uber in part because the View Details
- Web
IT Strategy: Building a Smarter, Scalable Future in the Cloud | Information Technology
programs, projects, and operational activities in ways simply not possible in our on-premises environment A simplified more direct path to improved disaster recovery and service continuity Learn More About... View Details
- 01 Mar 2012
- News
Going Up
structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
- 06 Dec 2021
- News
What's the Word?
services produced. (GameStop, for example, is up more than 900 percent YTD.) “That means, in the medium to long term, these stocks are likely to fall in value, which is not a great recipe for some of these excited, first-time investors,”... View Details
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
often look to similar individuals and imitate their actions. This allows them to capitalize on the research others have already done and makes them feel secure through a sense of normalcy. The publicly-held technology company Opower, which View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
Mobley cart them away. The concept resonates with Mobley’s target customers, who for now are in the NYC area (where the company is based), although its service areas will change to keep pace with shifting demands, Ramírez says. “The... View Details
- 01 Dec 2008
- News
Farm Boy
JEPPSON: With his wife, Marianne, a long, happy life at Oakholm, the family farm. Apart from his role as chairman and CEO of the Norton Company and service on the boards of numerous nonprofit and civic organizations in Worcester,... View Details
- 22 Aug 2018
- Blog Post
MBA Students Reflect on Their Summer Internships
clear. This guided my decision to intern with the National Park Service (NPS). My objective was to test the portability of MBA principles to practical and timely resources challenges.” Summer Snapshot: Interning at a Robotics Start-UpBy... View Details
- April 2025
- Teaching Note
Allbirds: Decarbonizing Fashion (A) and (B)
By: Michael W. Toffel, Ken Pucker and Stacy Straaberg
Teaching Note for HBS Case Nos. 622-024, 625-004, 625-005, and 625-702. The Allbirds: Decarbonizing Fashion (A) case introduces Allbirds as a footwear startup not only focused on simple design, comfort, and sustainable natural materials but on decarbonizing the wider... View Details
Keywords: Decarbonization; Climate Impact; Environmental Strategy; Innovation; Product Design; Supply Chain Management; Innovation Strategy; Innovation and Management; Product Development; Climate Change; Environmental Management; Environmental Sustainability; Business Startups; Initial Public Offering; Knowledge Sharing; Competitive Advantage; Apparel and Accessories Industry; Fashion Industry; United States; California
- 30 Nov 2009
- Research & Ideas
Tracks of My Tears: Reconstructing Digital Music
Mushroom Pillow. So despite selling record numbers of individual songs on online services such as Apple's iTunes, the labels are in an era of declining revenues and consolidation. What happens next? “When consumers start buying music... View Details
- July 2010 (Revised March 2013)
- Case
Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts
By: Robert G. Eccles and Kerry Herman
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Employment Industry
Eccles, Robert G., and Kerry Herman. "Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts." Harvard Business School Case 411-011, July 2010. (Revised March 2013.)
J. Willard Marriott, Jr.
Residence Inn, and Ritz-Carlton. Other operations include Vacation Club International, Marriott Senior Living Services and Marriott Distribution Services (a food View Details
Keywords: Restaurants & Lodging
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- 01 Mar 2011
- News
Noted & Quoted
“To use economic terms, there are diminishing marginal returns to data-dumping in your answers.” — HBS professor emeritus John Kotter, author of Buy-In: Saving Your Good Idea from Getting Shot Down, on avoiding overuse of facts and figures. (Harvard Business Review... View Details
- 01 Dec 2017
- News
A Safer—and Speedier—Way to Name Your Startup
sector, taking what we had learned about name selection and availability and making it accessible inexpensively to everyone, everywhere,” says Master. Say you have a name in mind for a financial planning service firm. Type in your name... View Details
Keywords: Julia Hanna