Publications

20 Oct 2023
News

Highlights from the Fall 2023 Alumni Board Meeting

which provide resources that the School can put to use immediately toward core priorities, such as financial aid and faculty research, and promising new ideas and innovations. Discussion with Dean Datar This session featured a... View Details

Fast Answer

Search Funds

IBISWorld and S&P’s Net Advantage are good resources to start for industry overviews. IBISWorld also includes the Industry Wizard tool, allowing for a narrowing of industries by a number of measures -... View Details

Web

Planning a Class Session - Christensen Center for Teaching & Learning

Students.) In planning for a specific case session, instructors may be able to draw on published teaching notes and on teaching plans previously developed by others or themselves. They may also enjoy the support of teaching groups and individual colleagues. These View Details

12 Feb 2013
Working Paper Summaries

Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans

Keywords: by Doug J. Chung, Thomas Steenburgh & K. Sudhir

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

If a person has something other people really want, that person has power. Consolidation—decreasing the number of alternatives that allow people to get something they value. A person has little power if their attractive resource can be... View Details

Keywords: by Jay Fitzgerald

Web

Confronting Climate Change - Business & Environment

percentage of the pollutants that cause climate change. Additional Resources Find additional resources from Harvard Business School, including a webinar of ‘Confronting Climate Change’ . Teaching, Research,... View Details

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

steps could help most R&D-centric companies: Create recall recovery teams. A specialized group of managers with deep knowledge about a company’s products and the recall process might keep a company from diverting time and resources... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

18 Dec 2017
Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details

Keywords: by Joseph Fuller

January–February 2023
Article

Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility

By: Mark Mortensen and Amy C. Edmondson

A lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem is, that approach tends to address only the material aspects of jobs that are top of employees’ minds at the moment,... View Details

Keywords: Compensation and Benefits; Retention; Recruitment; Mission and Purpose; Organizational Culture; Satisfaction

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May 1992 (Revised June 1993)
Case

Jan Carlzon: CEO at SAS (A)

By: Christopher A. Bartlett

Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details

Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry

Web

Redefining Productivity in the Value Chain - Institute For Strategy And Competitiveness

inevitably affects—and is affected by—numerous societal issues, such as natural resource and water use, health and safety, working conditions, and equal treatment in the workplace. Opportunities to create shared value arise because... View Details

October 2016
Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth

In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details

Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles

15 Mar 2017
Blog Post

An Average Day at HBS

with an earlier alarm than I ideally would want, followed by discussion group. At discussion group, you have the chance to meet with five other first-year students (who aren’t in your section) to talk through that day’s cases. It is a great View Details

21 Mar 2024
Blog Post

SVMP Gave Me the Courage to Fail

meaningful relationships with other dedicated and motivated young professionals. SVMP truly gave me insight into the value and resources associated with an MBA degree. The program taught me the importance of being courageous enough to... View Details

05 Jul 2016
First Look

July 5, 2016

to best overcome them. Behavioral sciences have informed policy in many other realms (e.g., health, savings), but they are a largely untapped resource for conservation. We propose a set of guiding questions for applying behavioral... View Details

Keywords: Sean Silverthorne

July 2019 (Revised May 2020)
Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg

By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details

17 Jul 2023
Blog Post

Sustainability Career Advice from the Career & Professional Development Office

sustainability? For prospective students interested in this space, know that there are many resources to support you in learning about the challenges and opportunities that exist. From the Business & Environment Initiative to student... View Details

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

Why is it that many of the same companies appear repeatedly on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? In their new book, The Ownership Quotient, HBS professors Jim Heskett and Earl Sasser... View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

2021
Book

The Power of Trust: How Companies Build It, Lose It, Regain It

By: Sandra J. Sucher and Shalene Gupta

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details