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  • September 2020 (Revised February 2023)
  • Teaching Note

Uber: Competing Globally

By: Alexander J. MacKay
Teaching Note for HBS Case No. 720-404. View Details
Keywords: Business Ventures; Business Growth and Maturation; Business Model; Geography; Geographic Location; Geographic Scope; Global Strategy; Globalization; Multinational Firms and Management; Globalized Markets and Industries; Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Innovation and Invention; Disruptive Innovation; Innovation Strategy; Law; Management; Growth and Development; Growth Management; Markets; Demand and Consumers; Consumer Behavior; Network Effects; Emerging Markets; Market Design; Market Entry and Exit; Market Participation; Supply and Industry; Industry Structures; Planning; Strategic Planning; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Labor and Management Relations; Networks; Adaptation; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Expansion; Information Technology; Mobile and Wireless Technology; Digital Platforms; Transportation Networks; Transportation; Transportation Industry; Technology Industry; Africa; Ghana; Asia; China; Shanghai; Shanghai Shi; India; New Delhi; Europe; United Kingdom; London; England; Latin America; North and Central America; United States; New York (city, NY); New York (state, US); South America; Colombia
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MacKay, Alexander J. "Uber: Competing Globally." Harvard Business School Teaching Note 721-387, September 2020. (Revised February 2023.)
  • 10 May 2011
  • First Look

First Look: May 10

pre-selection by a menu setter. We develop a model to study the relation between the ability of the menu setter and the size and quality of the menu. We show that when the cost of increasing the size of the menu is sufficiently small, a... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally, strategy was institutionally... View Details
Keywords: by Susan Young
  • 01 Apr 1999
  • News

An Eye to the East

study of companies in Western countries. But while innovation was the most important driver of high performance among the corporations in the Western economies, in Asian companies the key element was how customer-oriented firms were. That... View Details
Keywords: Alejandro Reyes
  • 01 Feb 2000
  • News

Financial Services 24/7

dissatisfied customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally, strategy was... View Details
Keywords: Susan Young
  • 20 Oct 2015
  • First Look

October 20, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49873 forthcoming Innovation, Intellectual Property, and Economic Development U.S. High-Skilled Immigration, Innovation, and Entrepreneurship: Empirical Approaches and Evidence By: Kerr, William R. Abstract—High-skilled... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

The "sharing economy" is a burgeoning business model in which people offer their personal belongings and personal services to others, usually through online marketplaces that facilitate the transactions. It seems absolutely egalitarian at... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Advertising
  • 06 Dec 2021
  • News

Rescue & Recovery

Jacobs (MBA 2007), working at the international organization reflected a choice: to do innovative work and “to feel good about waking up to go there every day,” as he puts it. The team of 260 in Portland supports more than 5,000 others... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • 19 Jul 2011
  • First Look

First Look: July 19

Read the paper: http://www.people.hbs.edu/lcohen/pdffiles/pomalco.pdf Achieving Sustainability Through Integrated Reporting Authors:Robert G. Eccles and Daniela Saltzman Publication:Stanford Social Innovation Review (summer 2011) An... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2002
  • News

Bad Times for Business

note that this is not the first time that Americans have gone through intense questioning about the system and the conduct of its actors. For example, in the latter part of the 19th century, the railroad, the telegraph, and a host of other View Details
Keywords: Garry Emmons
  • 01 Apr 1998
  • News

World Class Learning

strengthens the value of the HBS learning model for all our students," he notes. Other faculty members agree that diverse classes form the cornerstone of excellent courses. "Diversity of all kinds is the basis upon which dynamic case... View Details
Keywords: Eileen K. McCluskey
  • 21 Apr 2015
  • First Look

First Look: April 21

materiality of environmental, social, and governance (ESG) factors in credit ratings' methodologies and introduce the concept of "layered materiality." In the third paper, we will evaluate current and potential credit rating agency (CRA) business View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 01 Feb 2001
  • News

Drilling Down

an economic analyst," states George B. Kaiser (MBA '66), president and CEO of Kaiser-Francis Oil Company, a private concern based in Tulsa. "Analytical skills are indispensable when it comes to understanding and projecting pricing cycles and creating intelligent and... View Details
Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities
  • 12 Jul 2021
  • News

Alumni Confront the COVID-19 Crisis

"These technical and business model innovations are allowing Eurofins to support lots of businesses, large and small, and have spurred fantastic discussions with local, state, and government agencies which... View Details
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

Starting a new job often brings excitement and high hopes of mingling with colleagues, sharing innovative ideas, and making a positive impact on an organization. Soon, however, a new employee’s excitement may start to wane, if the person... View Details
Keywords: by Michael Blanding; Health
  • 01 Dec 2016
  • News

Vive la Madeleine!

radiates a benign intensity. “There were jobs to be created and families hoping for a solution. The second was that it could be a model for other companies in a similar situation. The economic climate in France was difficult, with... View Details
Keywords: Julia Hanna; illustrations by Natalya Balnova
  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

to their dismissal. A link between tenure and effectiveness We developed a simple model to analyze the relationship between coach tenure and effectiveness using NFL data from 2000 to 2015. The model used... View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports
  • 01 Dec 1997
  • News

Growing Together

Gleason (MBA '97) is finding a way to make both a profit and a difference. Last fall, as a part of HBS associate professor Marco Iansiti's Managing Product Development course, Gleason created a model for a company that would employ... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
  • 10 Mar 2021
  • Blog Post

COVID Killed the Traditional Workplace

opposite effect when depended upon as a substitute. While not apparent yet, a permanent work-from-home model may well start a slow-rolling mental health crisis in the American workforce and a resulting HR nightmare. What might look like... View Details
Keywords: All Industries
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

must disrupt the way we think about social change. The author suggests how this can be done by sharing stories and case studies focused on innovative approaches to large-scale social change. Operating Model... View Details
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