Professional Services Firms - Publications - Faculty & Research

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

services and consulting firms are increasingly substituting non-MBAs for MBAs. The numbers are small but growing. Before the crisis, a managing director at one large investment bank noted that his View Details

Keywords: by Martha Lagace; Education

05 Mar 2013
First Look

First Look: March 5

attractive to businesses, especially to e-commerce firms that thrive on global and scalable business models. Yet, most global e-commerce players, with a few exceptions, have failed to achieve significant success in Asia. This article... View Details

Keywords: Sean Silverthorne

02 Apr 2013
First Look

First Look: April 2

413-031 Talking Strategy at Greighton Partners Since its inception, London-based private equity firm Greighton Partners had managed over $15 billion in investor capital. The firm employed about 150 View Details

Keywords: Sean Silverthorne

17 Apr 2012
First Look

First Look: April 17

Janisse Publication:Best Paper Proceedings of the Academy of Management (2012). Abstract We examine the internal supply chains at two service organizations to discover the source of disruptions that erode employees' efficiency. Through... View Details

Keywords: Carmen Nobel

Web

A Tradition of Philanthropy - Alumni

a truly residential campus. 1959 Friends and former students fund the Georges F. Doriot International Fellowship to “educate outstanding MBA candidates from other countries.” 1963 The Smith-Roberts Fellowship is created to support View Details

14 Feb 2022
Blog Post

Celebrating Love @ HBS in 2022

home-made steak dinner. As nervous as I was about searing the meat just right, I was far more fascinated by Weston’s tales of service and dreams for the future. Here was a man of charisma and compassion; of commitment and creativity. One... View Details

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

hagiographies. Alfred Chandler Jr. Chandler developed for business history a coherent theoretical framework built around his "3-pronged investment" in manufacturing, marketing, and management, and the notion of "organizational capabilities." The... View Details

Keywords: by Sean Silverthorne

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a bonus." But despite what... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

31 Jul 2015
Blog Post

Transitioning From the Military to Business School

plans do you have for the future? How has your vision of the future changed since coming here? When I applied to HBS I was pretty set on building a career in either finance or consulting. Now, while my road map will still entail a stint sharpening my business skills... View Details

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

my experience as well. Price-testing via A/B tests, different online and offline proposals, and other means is more easily done, but many firms remain unnecessarily passive in this area. Senz: Why is sales hiring so difficult and... View Details

Keywords: by Kristen Senz

18 Jun 2013
First Look

First Look: June 18

wage comparisons affect firm policies on executive pay? This paper explores that question using a 1992 SEC proxy disclosure rule that mandated increased disclosure of executive pay. We argue that this rule differentially increased wage... View Details

Keywords: Anna Secino

13 Jul 2010
First Look

First Look: July 13

Abstract This paper empirically investigates how market leadership influences firm propensity to adopt new business process innovations. Using a unique data set spanning roughly 35,000 plants in 86 U.S. manufacturing industries, I study... View Details

Keywords: Martha Lagace

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

accomplish," he says. The toughest thing for most people is initiating this type of discussion, DeLong continues. In his work with professional service firms, he's found that many people would rather... View Details

Keywords: by Paul Michelman

06 May 2021
HBS Case

How Four Women Made Miami More Equitable for Startups

her hometown of New Orleans before moving to Miami. Gibson shifted her focus to cultivating higher-wage jobs in marginalized communities and drew on her background in environmental sciences to form EcoTech Visions, a company providing View Details

Keywords: by Carolyn DiPaolo

Web

John H. McArthur | About

Springs Industries, Inc., Telsat Canada, Bell Canada, and Teradyne Inc. He was a founding board member of the Canada Development Investment Corporation and a member of the Task Force on the Future of the Canadian Financial Services... View Details

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

the key risk factors have developed from a pressure to enhance productivity, eliminate waste, remove supply chain duplication, and drive for cost improvement," says William L. Michels, CEO of consulting firm ADR North America, Ann... View Details

Keywords: by David Stauffer

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

as customer acquisition, on-time delivery, developing new services and products, and running efficiently. But operating performance is also a result; it is derivative of human performance. Human performance involves many things but is... View Details

Keywords: by Benson Shapiro

December 2019 (Revised March 2020)
Case

Impossible Foods

By: Jose B. Alvarez and Natalie Kindred

Impossible Foods founder and CEO Pat Brown started the company out of concern over livestock production’s impact on climate change. Impossible’s mission is to end consumption of animals by 2035, and its strategy is to develop and market plant-based foods so similar to... View Details

Citation

Educators

Purchase

01 Oct 2000
News

Edward D. Bullard: The Personal Touch

airy plant; all employees are on salary and receive excellent benefits. Training programs -- for both new and current employees -- are extensive, and employee suggestions, with responses, are posted prominently on the production floor. "I'm a View Details

Keywords: Susan Young

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

on intangible capabilities, such as the ability to assess the value of the knowledge and skills that are already present within the firm and in some instances within its broader ecosystem; to rapidly understand how to redeploy them in new... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

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