Publications

2013
Chapter

Effective Teamwork and Collaboration

By: Heidi K. Gardner

Book Abstract: The ability to attract, develop, and retain talent has become one of the biggest competitive issues for law firms. But although talent management is now recognized as a business issue of prime importance, law firms often lack the experience, vision, and... View Details

Keywords: Talent and Talent Management; Legal Services Industry

July 2001 (Revised March 2003)
Background Note

Running and Growing the Small Company: Project-Paper Writing Recommendations

Students are required to do a team project. During the project, they are to do a benchmarking study of a business process to determine best practice or to study a single business process for the purposes of discovering improvement opportunities. The student teams are... View Details

Keywords: Analysis; Business Processes; Management Skills

2000
Chapter

In Search of Dynamic Capabilities: The Origins of R&D Competence in Biopharmaceuticals

By: Gary P. Pisano

Keywords: Competency and Skills; Research and Development; Pharmaceutical Industry; Biotechnology Industry

08 May 2020
Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the results of faculty research to a... View Details

Keywords: by James Heskett

01 Jun 1997
News

Go Team!

January cohort students attempt to swish ten free throws as one of many tasks in a "treasure hunt" that took place in February as part of Technology and Operations Management's Project Management module. The hunt involved student teams in a campus-wide search for clues... View Details

28 Mar 2017
Working Paper Summaries

CEO Behavior and Firm Performance

Keywords: by Oriana Bandiera, Stephen Hansen, Andrea Pratt, and Raffaella Sadun

1990
Chapter

Rediscovering Functions in the MNC: The Role of Expertise in Firms' Response to Shifting Exchange Rates

By: D. Lessard and N. Nohria

Keywords: Experience and Expertise; International Finance

1998
Chapter

How to Integrate Work and Deepen Expertise

By: D. A. Leonard

Keywords: Experience and Expertise; Working Conditions

Article

A Threat in the Computer: The Race Implicit Association Test As a Stereotype Threat Experience.

By: C.M. Frantz, A.J.C. Cuddy, M. Burnett, H. Ray and A. Hart

Keywords: Technology; Attitudes; Experience and Expertise

Read Now

February 2007
Article

Universal Dimensions of Social Cognition: Warmth, then Competence.

By: S.T. Fiske, A.J.C. Cuddy and P. Glick

Keywords: Cognition and Thinking; Society; Competency and Skills

Read Now

January 1998
Case

Staples (B)

By: Myra M. Hart, Marco Iansiti and Barbara Feinberg

Keywords: Marketing; Personal Development and Career; Entrepreneurship; Management Skills; Retail Industry

May 2024 (Revised January 2025)
Technical Note

Education Technology: A Technical Note

By: Boris Groysberg

This note considers educational technology as it intersects with HR technology. View Details

Keywords: Edtech; HR; AI; Data Science; Competency and Skills; Talent and Talent Management; Human Resources; Personal Development and Career; Education Industry; Technology Industry; United States

April 22, 2021
Article

The CFO's Role in Capability Building

By: Rawi Abdelal, Kevin Carmody, Meagan Hill and William J. Pearson

Keywords: Chief Financial Officer; Capabilities; Organizations; Competency and Skills; Finance; Leadership

Read Now

18 Feb 2021
Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield

During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details

Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication

February 1975 (Revised December 1991)
Case

Elizabeth Best (B)

By: Wickham Skinner and Ardis Burst

Describes what a new political appointee with years of volunteer experience did in office. View Details

Keywords: Government and Politics; Organizational Structure; Management Skills; Public Administration Industry

25 Jun 2014
News

A Man on a Mission

entrepreneurship and STEM subjects in a major at college," says Earls. "It's an opportunity to marry technical disciplines with entrepreneurial spirit. The future of this nation will require technical skills and the thinking of... View Details

Keywords: Robert S. Benchley; NASA; Colleges, Universities, and Professional Schools; Educational Services; Scientific Research and Development Services

March 2000 (Revised July 2000)
Background Note

Power to Persuade, The

Presents tools for undertaking five core persuasion tasks: 1) mapping the influence landscape, 2) shaping perceptions of interests, 3) shaping perceptions of alternatives, 4) gaining acceptance for tough decisions, and 5) persuading at a distance. View Details

Keywords: Management Skills; Power and Influence