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- All HBS Web
(2,704)
- People (2)
- News (444)
- Research (1,875)
- Events (2)
- Multimedia (3)
- Faculty Publications (1,275)
- Web
IFC: Saudi Arabia; Economic Diversification - Course Catalog
January 5, 2026. Departure on Wednesday, January 14, 2026. Course Fee: $3,500 (see note on financial aid) Immersive Field Courses : IFCs require a firm commitment and carry a financial obligation. View Details
- 07 Apr 2011
- What Do You Think?
When Should the Public Sector Take Over in a Meltdown?
Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details
- Web
Financing New Ideas - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
- 17 Jun 2008
- First Look
First Look: June 17, 2008
loans to small firms and those with more "soft information"—particularly in states with weak legal enforcement of financial contracts. However, decentralized banks are also more responsive to the competitive environment when... View Details
Keywords: Martha Lagace
- 21 Jan 2016
- Blog Post
HBS and the Arts
opportunity to combine my interests in art and finance by working for an asset management firm where I helped to establish a group focused on financial services for the art community. We worked with museums, artist foundations, artists,... View Details
- 01 Apr 2000
- News
Marketing Muscle
chairman of Interactive Investor International (iii), Coutu said she relishes the opportunity to do things a little differently. Her Internet financial services company, for example, is located in a renovated building above Smithfields,... View Details
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
into a New England institution and one of the leading consumer banks in the nation. Responding to demographic trends and consumer demands in the mid-1970s, Crozier moved quickly to launch a ubiquitous network of automated teller machines... View Details
Keywords: Eileen K. McCluskey
- 01 Apr 1998
- News
Spangler, Former UNC President, Candidate for Board of Overseers
merger of the Bank of North Carolina with the North Carolina National Bank Corporation—now NationsBank, one of the largest financial institutions in the United States. A longtime friend of HBS, Spangler... View Details
Keywords: Nancy O. Perry
- July 2011
- Teaching Note
Miles Everson at PricewaterhouseCoopers (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 410062. View Details
- 31 Jul 2014
- News
Making Private Equity Public Knowledge
reached out to personal contacts in the industry, spending nights and weekends getting free lessons in industry skills like diligence and financial modeling, carefully building his path to private equity. "I was very fortunate to have... View Details
Keywords: Dan Morrell
- Web
Investment Strategies - Course Catalog
wealth. The focus of Investment Strategies is financial markets, principally equity markets, taking the perspective of an institutional portfolio manager and considering the efficacy of value investing,... View Details
- 11 May 2011
- Research & Ideas
Building a Better Board
decisions that come before the board," Kaufman says. "One lesson from the recent global financial crisis was that some financial institution boards had few directors... View Details
Keywords: by Carmen Nobel
- December 2005 (Revised March 2007)
- Case
Leerink Swann & Co.: Creating Competitive Advantage
By: Boris Groysberg and Andrew N. McLean
In the spring of 2005, CEO Jeff Leerink has called a meeting of the executive committee to formulate Leerink Swann's growth strategy over the next five years so that it accomplishes three goals: expand into a new business, reinforce the firm's legacy businesses, and... View Details
Keywords: Banks and Banking; Human Resources; Leadership Style; Growth and Development Strategy; Organizational Culture; Alignment; Competitive Strategy; Competitive Advantage; Expansion
Groysberg, Boris, and Andrew N. McLean. "Leerink Swann & Co.: Creating Competitive Advantage." Harvard Business School Case 406-060, December 2005. (Revised March 2007.)
- 01 Mar 2007
- News
Daniel Vasella
years” in a Financial Times poll of 4,000 executives. He recently spoke about the public policy and business challenges ahead. U.S. consumers complain loudly that prescription drugs cost too much. What’s your response? We have a... View Details
- April 2025 (Revised April 2025)
- Case
JPMorganChase: Leadership in the Age of GenAI
By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
Bojinov, Iavor I., Karim R. Lakhani, and David Lane. "JPMorganChase: Leadership in the Age of GenAI." Harvard Business School Case 325-066, April 2025. (Revised April 2025.)
- 24 Jul 2013
- Op-Ed
Detroit Files for Bankruptcy: HBS Faculty Weigh In
Illinois has serious financial issues, Chicagoland has far more vitality, economic activity, and interaction between downtown and the suburbs than Detroit. In terms of basic infrastructure, (water, bridges, and roads, for example), cities... View Details
- Web
Early Years at HBS - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 09 Apr 2014
- Research & Ideas
A Playbook for Small-Business Job Creation
jobs must include entrepreneurs." Mills is approaching her work at the Competitiveness Project through a framework she calls a job-creation playbook, which is broken down into three categories: institutions (accelerators, economic... View Details
- 03 Jul 2012
- First Look
First Look: July 3
address poverty and poverty-related social needs. Using a number of illustrative cases, we explore how variation of local institutional mechanisms shapes the local "face of poverty" in different communities and how this relates... View Details
Keywords: Sean Silverthorne