Publications

December 2003 (Revised August 2006)
Background Note

Grutter v. Bollinger: A Synopsis

By: Lynn S. Paine

In June 2003, the U.S. Supreme Court announced its decision in Grutter v. Bollinger, upholding the principle of affirmative action in university admissions, which had been challenged as a violation of the U.S. Constitution's Fourteenth Amendment. This case includes... View Details

Keywords: Lawsuits and Litigation

November 1991
Case

Monsanto's March into Biotechnology (B)

By: Dorothy A. Leonard

Monsanto has yet to receive FDA approval for BST, a growth hormone for cows. Anti-BST groups have successfully lobbied Wisconsin and Minnesota, major milk producing states, to ban milk from BST-injected cows; the FDA has charged Monsanto with improperly promoting BST... View Details

Keywords: Animal-Based Agribusiness; Safety; Food; Governing Rules, Regulations, and Reforms; Law Enforcement; Conflict and Resolution; Research and Development; Technology; Agriculture and Agribusiness Industry; Biotechnology Industry; Minnesota; Wisconsin

November 1980 (Revised August 1986)
Case

Progressive Corp.'s Divisionalization Decision (A)

By: Robert G. Eccles Jr.

Describes a company that is considering whether to establish an experimental division as a relatively independent profit center under a general manager. Data relevant to this decision include the company's strategy, markets, products, current structure, size, and the... View Details

Keywords: Business Divisions; Decision Making; Data and Data Sets; Managerial Roles; Organizational Design; Situation or Environment

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06 Dec 2012
News

Wall Street Doesn't Understand Innovation

22 Mar 2022
News

Purpose: Does Your Company ‘Live’ It, Or Just Pay Lip Service?

17 Aug 2018
News

Talking About Failure Is Crucial for Growth. Here's How to Do It Right.

18 Jan 2022
Video

Professor Sunil Gupta: Framework

Program

Designing and Executing Corporate Revitalization

have significant strategic decision-making responsibility, including CEOs, CFOs, other C-suite executives, division heads, business unit heads, and leaders/senior contributors on strategy teams, as well as general counsels or board... View Details

Career Coach

Okan Okutgen

Okan (Princeton BSE ‘11, HBS MBA ’15) has years of experience in the tech startup world as a go-to-market leader, general manager and strategic finance leader. He has served as Head of Global Sales Operations & Strategy, Head of APAC... View Details

Program

Aligning Strategy and Sales

marketing, HR, finance, service, or general management Executives in business-to-business product or service companies—or business units of large enterprises—that depend on a direct sales force for all or part of their revenue Executives... View Details

15 Aug 2023
Research & Ideas

Why Giving to Others Makes Us Happy

act of giving In many of the studies the researchers examined, participants gave money to a person or toward a cause. In one study, however, the researchers asked people to simply remember a time that they were generous to other people... View Details

Keywords: by Michael Blanding

25 Apr 2023
Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

business trade publication estimates that between July and December 2021, SHEIN added 2,000 to 10,000 items per day to its app. Sheng Lu, an associate professor of fashion and apparel studies at the University of Delaware, estimates that LATR View Details

Keywords: by John Deighton; Fashion; Retail; Consumer Products

2011
Article

Incentive Compensation and the Likelihood of Termination: Theory and Evidence from Real Estate Organizations

By: Christopher Parsons, G. Hallman and J. Hartzell

We analyze two managerial compensation incentive devices: the threat of termination and pay for performance. We first develop a simple model predicting that these devices are substitutes: when termination incentives are low, optimal contracts provide stronger... View Details

Keywords: Motivation and Incentives; Resignation and Termination; Compensation and Benefits; Real Estate Industry

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Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details

January–February 2018
Article

More than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy

By: Dennis Campbell, John Case and Bill Fotsch

Fifty years ago a good blue-collar job was with a large manufacturer such as General Motors or Goodyear. Often unionized, it paid well, offered benefits, and was secure. But manufacturing employment has steadily declined, from about 25% of the U.S. labor force in 1970... View Details

Keywords: Jobs and Positions; Employee Ownership; Profit Sharing; Organizational Culture

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January 2018 (Revised January 2021)
Background Note

Customer Lifetime Social Value (CLSV)

By: Elie Ofek, Barak Libai and Eitan Muller

One of the hallmarks of the digital revolution is the rise of the socially connected consumer. Concomitantly, the ability of companies to affect and measure the social interactions among customers has grown tremendously. Consequently, in assessing the full value of... View Details

Keywords: Customer Lifetime Value; Customer Management; Social Contagion; Word Of Mouth; Customer Engagement; Customer Value and Value Chain; Measurement and Metrics; Customer Relationship Management