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Show Results For
- All HBS Web
(3,837)
- People (4)
- News (724)
- Research (2,495)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,556)
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
better, are there any situations that would require you to not listen deliberately?" Wayne Brewer provided one response to that one when he said, "Maybe companies (and individuals) are figuring out that listening to customers is not as View Details
Keywords: by James Heskett
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
more importantly, the service induces loyalty and additional phone usage. "For Safaricom it's a profitable opportunity not just because of the fee it makes from the mobile transactions, but because it makes existing customers... View Details
- 01 Jul 2015
- Research & Ideas
A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan
wheels of cheese. MGT's warehouses sport state-of-the-art climate controls and a staff of trained inspectors. (The case notes that MGT also offers a profitable warehousing service for non-collateral cheese aging.) During the maturation... View Details
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
out to be more profitable than keeping lower wages. If you look around, you can find data-driven opportunities to help customers, help your employees, and help other stakeholders, while also helping the company to thrive. View Details
- Web
Sustainable Business Strategy Course | HBS Online
Love to Profits The Current Energy System Transatomic: Bringing Nuclear Power to the Forefront Show Hide Details Concepts Lipton Tea Business Models Jumping the S Curve and Dealing with Uncertainty Featured Exercises Business model and... View Details
- 06 Feb 2013
- What Do You Think?
Is ‘Conscious Capitalism’ an Antidote to Income Inequality?
but it is all too easy to fill in the 'facts' after history takes place, and then very difficult to duplicate in another arena." Gerald Nanninga added " capitalism has a bias for making money Hence, one needs to make social good more View Details
Keywords: by James Heskett
- 06 Aug 2012
- Research & Ideas
Strategic Intelligence: Adapt or Die
reports for a decade, but never did anything about it. By 2000, its profits had collapsed, and at that point it was impossible to do anything about it until the company finally went bankrupt in 2009. That's why I always say View Details
Keywords: by Michael Blanding
- 30 Jan 2014
- Working Paper Summaries
Modularity and Intellectual Property Protection
Keywords: by Carliss Y. Baldwin & Joachim Henkel
- 06 Jun 2005
- What Do You Think?
Is a “Level Playing Field” a Good Thing?
China and India as competition but as profit centers to improve our short term return on investment. We need to reexamine that paradigm. . . . Sometimes the kids in the global community don't play fair. We don't have to take our ball... View Details
Keywords: by James Heskett
- 07 Feb 2019
- Book
How Big Companies Can Outrun Disruption
other mistake companies make with innovative culture is presenting it as something that is going to be really fun." And, sometimes responding is not even the right response. As I write in the book with the example of digital photography, sometimes a new thing... View Details
Keywords: by Martha Lagace
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
margin provides cash for more R&D, and profits for market reception and possible capital market access. In essence, this is a competitive response to the market and demand for more climate-friendly products. Consumers will drive this, of... View Details
- September 2017
- Case
Tencent
By: John R. Wells and Gabriel Ellsworth
Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking service provider with several of the... View Details
Keywords: Tencent; Tencent Holdings; WeChat; Social Networking; Social Networks; Gaming; Gaming Industry; Video Games; Computer Games; Mobile Gaming; Portals; Payments; Mobile Payments; O2O; Online-to-offline; E-commerce; Messaging; Subscription Model; Freemium; Mobile App Industry; Smartphone; PC; Monetization Strategy; Antitrust; Streaming; Cloud Computing; Artificial Intelligence; Big Data; Alibaba; Facebook; JD.com; Tesla; Bundling; Synergies; Digital Strategy; Imitation; Licensing; Agility; Entry Barriers; Online Platforms; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Conglomerates; Business Units; Business Growth and Maturation; Business Organization; For-Profit Firms; Joint Ventures; Restructuring; Communication; Communication Technology; Blogs; Interactive Communication; Interpersonal Communication; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Investment; Investment Portfolio; Price; Profit; Revenue; Geographic Scope; Cross-Cultural and Cross-Border Issues; Global Strategy; Multinational Firms and Management; Globalized Markets and Industries; Business History; Innovation Strategy; Technological Innovation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Product Positioning; Social Marketing; Network Effects; Emerging Markets; Market Entry and Exit; Digital Platforms; Industry Growth; Monopoly; Media; Distribution Channels; Product Development; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Public Ownership; Problems and Challenges; Business and Government Relations; Groups and Teams; Networks; Opportunities; Social and Collaborative Networks; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Cooperation; Corporate Strategy; Diversification; Expansion; Horizontal Integration; Vertical Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Value Creation; Communications Industry; Entertainment and Recreation Industry; Financial Services Industry; Information Industry; Information Technology Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Music Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; Web Services Industry; Asia; China; Canton (province, China)
Wells, John R., and Gabriel Ellsworth. "Tencent." Harvard Business School Case 718-426, September 2017.
- January 2006 (Revised July 2016)
- Case
Gordon Bethune at Continental Airlines
By: Nitin Nohria, Anthony Mayo and Mark Benson
A $385 million loss for the final months of fiscal year 1994 signaled Continental might go bankrupt. Could new CEO Gordon Bethune turn Continental around? Continental was in dire straits because the deregulation of the commercial airline industry in 1978 ushered in a... View Details
Keywords: Transformation; Insolvency and Bankruptcy; Profit; Leading Change; Organizational Change and Adaptation; Performance Improvement; Labor and Management Relations; Air Transportation Industry
Nohria, Nitin, Anthony Mayo, and Mark Benson. "Gordon Bethune at Continental Airlines." Harvard Business School Case 406-073, January 2006. (Revised July 2016.)
- Web
Business Economics Online Course | HBS Online
different forms of auctions See how conjoint analysis can be used to understand customer preferences 12 hrs Module 3 Suppliers and Cost Understand fixed versus variable costs and economies of scale. Highlights The Profitability of Going... View Details
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- Web
Finance & Investing - Business & Environment
Change in 2020: Implications for Business BlackRock: Linking Purpose to Profit Governing PG&E Indigo Agriculture: Harnessing Nature Shareholder Activism and Firms' Voluntary Disclosure of Climate Change Risks Decarbonization Factors... View Details
- July 2023 (Revised February 2024)
- Case
Clair
By: Lauren Cohen, Grace Headinger and Marcos Quirno
Clair was founded with a simple mission: to expedite America’s workers access to their hard-earned wages. In the headwinds of the COVID-19 pandemic, the startup had successfully raised a seed round of $4.5 million, and within two years the earned wage access (EWA)... View Details
- Web
U.S. Steel | Baker Library | Bloomberg Center | Harvard Business School
Depression to the war years to the post-war boom, photography served as a persuasive tool in PR campaigns focused on promoting goodwill and a favorable attitude about policies concerning the corporation’s size, labor practices, and profit... View Details
- 28 Apr 2022
- Research & Ideas
Can You Buy Creativity in the Gig Economy?
rewards for their efforts, workers may have low incentives to boost the quantity or novelty of what they create. And if the platforms choose to maximize their own profits by opting for a fixed-price reward system, cutting workers out,... View Details
Keywords: by Pamela Reynolds