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  • All HBS Web  (6,922)
    • People  (20)
    • News  (1,099)
    • Research  (4,877)
    • Events  (30)
    • Multimedia  (23)
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    Do Experts or Collective Intelligence Write with More Bias? Evidence from Encyclopædia Britannica and Wikipedia

    Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,... View Details
    • November 2002 (Revised May 2003)
    • Case

    Epicentric

    By: William A. Sahlman
    Describes a set of decisions confronting the management of a software company that sells portal management tools to large companies. Management must raise additional funds under difficult circumstances. View Details
    Keywords: Finance; Investment Funds; Business or Company Management; Product Marketing; Problems and Challenges; Sales; Information Technology Industry
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    Sahlman, William A. "Epicentric." Harvard Business School Case 803-080, November 2002. (Revised May 2003.)
    • 09 Apr 2007
    • Research & Ideas

    Industry Self-Regulation: What’s Working (and What’s Not)?

    suppliers' production processes—whether it be their pollution emissions, the human rights of their workers, or the pay and safety conditions under which their workers operate. Wal-Mart's recent initiatives that have been so widely... View Details
    Keywords: by Martha Lagace
    • November 2009 (Revised August 2011)
    • Case

    Warner Bros. Entertainment

    By: Gary P. Pisano and Alison Berkley Wagonfeld
    Examines the process used by a major motion picture studio to develop and select movie projects. Warner Bros.' strategy is to focus its efforts on a small number of major "event" films (i.e., films with the potential to generate gross box office receipts of $300... View Details
    Keywords: Decision Choices and Conditions; Film Entertainment; Risk Management; Product Development; Strategic Planning; Projects; Sales; Motion Pictures and Video Industry
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    Pisano, Gary P., and Alison Berkley Wagonfeld. "Warner Bros. Entertainment." Harvard Business School Case 610-036, November 2009. (Revised August 2011.)
    • October 2013 (Revised November 2016)
    • Case

    Carbon Engineering

    By: Joseph B. Lassiter III and Sid Misra
    Dr. David Keith, President of Carbon Engineering, a company based in Calgary, Alberta, is commercializing a technology to capture carbon dioxide (CO2) from the atmosphere. The company plans to market the captured CO2 to produce low carbon transportation fuels in... View Details
    Keywords: Entrepreneurship; Government Legislation; Technological Innovation; Climate Change; Environmental Sustainability; Risk and Uncertainty; Research and Development; Transportation; Information Infrastructure; Energy; Forecasting and Prediction; Energy Industry; Green Technology Industry; Industrial Products Industry; Transportation Industry; Utilities Industry; Technology Industry; Canada; United States; China; India
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    Lassiter, Joseph B., III, and Sid Misra. "Carbon Engineering." Harvard Business School Case 814-040, October 2013. (Revised November 2016.)
    • May 2023 (Revised November 2023)
    • Case

    Arcos Dorados: Decarbonizing McDonald’s in Latin America

    By: George Serafeim, Michael W. Toffel, Jenyfeer Martinez Buitrago and Mariana Cal
    This case describes the decarbonization strategy of Arcos Dorados—McDonald’s largest independent franchisee, operating in 20 countries and territories in Latin America and the Caribbean—and how the company measured its greenhouse gas (GHG) emissions, including those... View Details
    Keywords: Environmental Accounting; Animal-Based Agribusiness; Plant-Based Agribusiness; Change Management; Forecasting and Prediction; Environmental Sustainability; Food; Growth Management; Supply Chain; Corporate Social Responsibility and Impact; Strategy; Agriculture and Agribusiness Industry; Food and Beverage Industry; Green Technology Industry; Consumer Products Industry; Latin America; North and Central America; South America
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    Serafeim, George, Michael W. Toffel, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados: Decarbonizing McDonald's in Latin America." Harvard Business School Case 623-017, May 2023. (Revised November 2023.)
    • September 2003 (Revised March 2004)
    • Compilation

    Max Green: Work Patterns at Ditto (C)

    By: Leslie A. Perlow
    According to his managers, Max, a software engineer on a product development team, is an organizational superstar. Describes his life and provides a log of how Max spends his time. A rewritten version of an earlier case. View Details
    Keywords: Product Development; Time Management; Groups and Teams; Work-Life Balance; Information Technology Industry
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    Perlow, Leslie A. "Max Green: Work Patterns at Ditto (C)." Harvard Business School Compilation 404-057, September 2003. (Revised March 2004.)
    • 2015
    • Working Paper

    Blinded by Experience: Prior Experience, Negative News and Belief Updating

    By: Bradley R. Staats, Diwas S. KC and Francesca Gino
    Traditional models of operations management involve dynamic decision-making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and decisions. We conduct both a field study and two laboratory studies... View Details
    Keywords: Behavioral Operations; Egocentric Bias; Experience; Healthcare Operations; Prejudice and Bias; Behavior; Operations; Decision Making; Health Care and Treatment
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    Staats, Bradley R., Diwas S. KC, and Francesca Gino. "Blinded by Experience: Prior Experience, Negative News and Belief Updating." Harvard Business School Working Paper, No. 16-015, August 2015.
    • April 2004 (Revised November 2004)
    • Background Note

    Why Complex Systems Fail

    Operationally excellent organizations create competitive opportunities for themselves that are not available to their peers. One view of the manager's competitive dilemma is to pick the right position for his organization, differentiating it, for example, as a... View Details
    Keywords: Organizations; Complexity
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    Spear, Steven J., and Bryce LaPierre. "Why Complex Systems Fail." Harvard Business School Background Note 604-083, April 2004. (Revised November 2004.)
    • 13 Jun 2018
    • Sharpening Your Skills

    That Costs HOW Much?

    graphicola Price is important to consumers not just because it determines whether they can afford to purchase that purse or patio set. The cost of an item sets the buyer's expectations as to how the product or service will perform and... View Details
    Keywords: by Sean Silverthorne; Retail
    • September 2020 (Revised June 2021)
    • Supplement

    Eaton Corporation: Portfolio Transformation and The Cost of Capital

    By: Benjamin C. Esty, Scott Mayfield and Daniel Fisher
    In 2000, Eaton Corporation was a broadly diversified industrial conglomerate. But its strategy was evolving and its focus was narrowing around “power management” and more recently on “intelligent power,” the use of digitally enabled products and services designed to... View Details
    Keywords: Mergers and Acquisitions; Business Conglomerates; Business Divisions; Cost of Capital; Corporate Finance; Value; Valuation; Industrial Products Industry; United States; Denmark; Republic of Ireland
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    Esty, Benjamin C., Scott Mayfield, and Daniel Fisher. "Eaton Corporation: Portfolio Transformation and The Cost of Capital." Harvard Business School Spreadsheet Supplement 221-704, September 2020. (Revised June 2021.)
    • Web

    Live from Klarman Hall - Alumni

    Founder, Chairman and CEO Rakuten Group, Inc. Tsedal Neeley Naylor Fitzhugh Professor of Business Administration Harvard Business School The Power of AI Explore with Ewa Duerr, head of product management at... View Details
    • January 2023 (Revised August 2023)
    • Case

    Veeva Systems and the Transformation to a Public Benefit Corporation

    By: Ranjay Gulati and Allison M. Ciechanover
    Peter Gassner, the co-founder and CEO of Veeva Systems, steered the company through rapid scaling from its launch in 2007 to 2022. Year after year, the company had exceeded expectations, with its market capitalization reaching $50 billion at its peak. By 2022, the... View Details
    Keywords: Transformation; Corporate Governance; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Information Technology Industry; Technology Industry; United States; California
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    Gulati, Ranjay, and Allison M. Ciechanover. "Veeva Systems and the Transformation to a Public Benefit Corporation." Harvard Business School Case 423-045, January 2023. (Revised August 2023.)
    • 26 May 2003
    • Research & Ideas

    What Your Competition is Telling You

    competitors can help grow the market for your products and services, thereby boosting your sales at a time when, with the U.S. slowdown entering its third year, new revenue is exceedingly hard to find. Moreover, the presence of a... View Details
    Keywords: by David Stauffer
    • 2014
    • Working Paper

    Cleaning House: The Impact of Information Technology on Employee Corruption and Performance

    By: Lamar Pierce, Daniel Snow and Andrew McAfee
    This paper examines how firm investments in technology-based employee monitoring impact both misconduct and productivity. We use unique and detailed theft and sales data from 392 restaurant locations from five firms that adopt a theft monitoring information technology... View Details
    Keywords: Management Practices and Processes; Information Technology; Ethics; Performance Productivity; Employees
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    Pierce, Lamar, Daniel Snow, and Andrew McAfee. "Cleaning House: The Impact of Information Technology on Employee Corruption and Performance." MIT Sloan Research Paper, No. 5029-13, October 2014.
    • October 2000 (Revised November 2018)
    • Exercise

    Web-Based Beer Game Exercise

    By: Janice H. Hammond
    The Web-based beer game is an exercise that demonstrates supply channel dynamics. Simulates the flow of material and information in a simplified channel of beer production and distribution, focusing on the linkages between a beer manufacturer, its distributors, a... View Details
    Keywords: Distribution Channels; Production
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    Hammond, Janice H. "Web-Based Beer Game Exercise." Harvard Business School Exercise 601-048, October 2000. (Revised November 2018.)
    • 20 May 2019
    • Research & Ideas

    Activist CEOs Are Rising Up—and Their Customers Are Listening

    Duke’s Fuqua School of Business. Toffel is the Senator John Heinz Professor of Environmental Management at HBS. “ some CEOs believe they can’t be silent when a proposed government policy might lead some of their employees to be subjected... View Details
    Keywords: by Michael Blanding
    • October 2007 (Revised March 2008)
    • Case

    Dove: Evolution of a Brand

    By: John A. Deighton
    Examines the evolution of Dove from functional brand to a brand with a point of view after Unilever designated it as a masterbrand, and expanded its portfolio to cover entries into a number of sectors beyond the original bath soap category. The development causes the... View Details
    Keywords: History; Expansion; Marketing Strategy; Social Marketing; Digital Marketing; Brands and Branding; Consumer Products Industry; Consumer Products Industry
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    Deighton, John A. "Dove: Evolution of a Brand." Harvard Business School Case 508-047, October 2007. (Revised March 2008.) (request a courtesy copy.)
    • May 2022
    • Article

    When Harry Fired Sally: The Double Standard in Punishing Misconduct

    By: Mark Egan, Gregor Matvos and Amit Seru
    We examine gender differences in misconduct punishment in the financial advisory industry. We find evidence of a “gender punishment gap”: following an incident of misconduct, female advisers are 20% more likely to lose their jobs and 30% less likely to find new jobs... View Details
    Keywords: Financial Advisers; Brokers; Gender Discrimination; Consumer Finance; Financial Misconduct And Fraud; FINRA; Financial Institutions; Employees; Crime and Corruption; Gender; Prejudice and Bias; Personal Finance; Financial Services Industry
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    Egan, Mark, Gregor Matvos, and Amit Seru. "When Harry Fired Sally: The Double Standard in Punishing Misconduct." Journal of Political Economy 130, no. 5 (May 2022): 1184–1248.
    • February 2014 (Revised March 2014)
    • Case

    Red Star Furniture Group Co. Ltd.

    By: Krishna G. Palepu and Pedro Nueno
    Founded in 1986, Red Star had become the leading department store in China for furniture and home equipment products (bathroom, lamps, textiles complements, etc.). The business model of Red Star was to provide adequate space for vendors (that rented the space) in good... View Details
    Keywords: Entrepreneurship In Emerging Markets; Growth Strategy And Execution; Growth and Development Strategy; Retail Industry; China
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    Palepu, Krishna G., and Pedro Nueno. "Red Star Furniture Group Co. Ltd." Harvard Business School Case 114-053, February 2014. (Revised March 2014.)
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