Publications

28 May 2015
News

Harvard Business School Celebrates 105th Commencement

May 2020
Article

To Be or Not to Be Your Authentic Self? Catering to Others' Expectations and Interests Hinders Performance

By: Francesca Gino, Ovul Sezer and Laura Huang

When approaching interpersonal first meetings (e.g., job interviews), people often cater to the target’s interests and expectations to make a good impression and secure a positive outcome such as being offered the job (pilot study). This strategy is distinct from other... View Details

Keywords: Authenticity; Catering; Honesty; Selection; Impression Management; Interpersonal Communication; Behavior; Performance

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24 Apr 2014
News

Employees crave meaningful progress in their work and find joy in making an impact

“Even incremental small wins can contribute to what we call positive inner work life,” says Teresa Amabile, Baker Foundation Professor. Amabile’s current research focuses on the psychology of everyday work life: how events in the workplace influence subjective... View Details

15 Dec 2015
News

The Year in Ideas 2015

communication technology that works with the same cellular spectrums that telecommunications companies use. Since that first experiment four years ago, Project Loon has improved balloon steerability, connectivity, View Details

Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White

09 Feb 2021
News

Private Investors Can Help End Poverty. They Just Need to Think Small and Local.

December 2017
Article

Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions

By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk

Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details

Keywords: Identity; Interpersonal Communication; Sales; Performance

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01 Apr 1996
News

Stewards of the Seventh Generation

and emissions by half, reduced virgin materials in packaging by a quarter, and eliminated nearly one-fifth of the polluting emissions released by its products. The company also conducts ongoing educational... View Details

Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb

10 Feb 2020
Working Paper Summaries

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

Keywords: by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John

December 2002
Article

The Powerful Antitakeover Force of Staggered Boards: Further Findings and a Reply to Symposium Commentators

By: Lucian Arye Bebchuk, John C. Coates and Guhan Subramanian

Keywords: Governance; Information; Communication

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30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

registered nurses. The statistical evidence suggests that medical teams tended to prioritize messages from white patients, says Ariel Stern, a visiting professor at Harvard Business School and one of the study’s authors. As mobile View Details

Keywords: by Ben Rand; Health

24 Apr 2014
News

Identifying why the path to the top for women and racial minorities remains elusive

While diversity in hiring has increased markedly among professional service organizations, the changes are not reflected at the senior-most levels. For example, in US law firms, women comprise 46 percent of associates but only 19 percent of partners, View Details

21 Jun 2023
Blog Post

Building a Better World: The Harvard Builders Club

Amid the greatest economic, geopolitical, and social uncertainty in years, there is one thing we can be sure about – real value creation and innovation are enduring. This is why we founded the Harvard... View Details

April 2025
Article

Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang

Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details

Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception

March 2024 (Revised July 2024)
Case

AMC: The Zero Revenue Case

By: C. Fritz Foley and Donal O'Cofaigh

The onset of the Covid-19 pandemic put theatre company AMC’s already perilous financial situation under even further strain. The company’s high levels of debt resulted in a monthly cash-burn which left it facing an imminent Chapter-11 filing in the absence of... View Details

Keywords: Ethics; Insolvency and Bankruptcy; Public Equity; Stock Shares; Health Pandemics; Entertainment and Recreation Industry

2004
Book

R&D Meets M&A: Proceedings of the 2003 Conference on Innovation and Creativity in Chemical R&D

By: Arthur A. Daemmrich

Keywords: Research and Development; Mergers and Acquisitions; Conferences; Innovation and Invention; Creativity; Science

June 1991 (Revised April 1995)
Case

Second Bank of the United States: Banks and Banking Before the Second Bank of the United States

Describes the problems of early banking, early attempts at central banking, achieving a sound uniform currency, and economic growth. Illustrates the problems of developing a sound money economy in a developing country and shows the difficulties of branch management in... View Details

Keywords: Currency; Business History; Central Banking; Communication; Economic Growth; Banking Industry; United States

03 May 2022
Cold Call Podcast

Can a Social Entrepreneur End Homelessness in the US?

Keywords: Re: Brian L. Trelstad

01 Feb 1997
News

Shaping the Future of Business: Entrepreneurial Evolution at HBS

Daniel Bricklin [MBA '79] in an HBS classroom), to the extraterrestrial commerce of Orbital Sciences, to the development commitment of African Communications Group, HBS entrepreneurs, be they low-profile or household names, have... View Details

Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons

January 2015 (Revised November 2016)
Case

Stella McCartney

By: Anat Keinan and Sandrine Crener

Stella McCartney launched her own fashion house under her name in a partnership with the luxury conglomerate Kering as a 50/50 joint venture in 2001. A lifelong vegetarian, Stella McCartney does not use any leather or fur in her collections, which include women's... View Details