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Show Results For
- All HBS Web
(10,501)
- People (49)
- News (3,714)
- Research (4,946)
- Events (14)
- Multimedia (127)
- Faculty Publications (2,902)
- 01 Dec 2006
- What Do You Think?
How Important Is Quality of Labor? And How Is It Achieved?
two or three parameters like attitude and sincerity towards work; it should also measure domain knowledge, soft skills like leadership and managerial quality, creativity, View Details
Keywords: by by Jim Heskett
- 08 Aug 2023
- Research & Ideas
Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions
positive work culture, and a healthy work-life balance. “When we think about racial gaps in the United States, we tend to mostly measure relative income levels.” At a time when many companies are looking to recruit View Details
Keywords: by Michael Blanding
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
Leadership Courage: Leadership in a Culture of Cowardice By Kirk Kirlin (MBA 1979) Authors Place Press In a time when timidity and disquiet seem epidemic in both American View Details
Keywords: Margie Kelley
- 12 Dec 2017
- News
Hal (MBA 1968) and Diane Brierley
membership records. He couldn’t find one specializing in record keeping, so he and fellow research assistant, Tom Jones (MBA 1968), offered to serve as consultants and complete the project. That’s how... View Details
- 28 Sep 2023
- News
What Ray Dalio Can Teach Us About Global Venture and Startups
Ray Dalio (photo via Bridgewater Associates) and Alex Lazarow (photo by Lindsay Upson) In a recent conversation with Bridgewater Associates Founder Ray Dalio (MBA 1973), Alex Lazarow (MBA 2010) gleaned three insights (and one bonus) from the global hedge fund leader on... View Details
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=53200 September–October 2017 Harvard Business Review Managing Our Hub Economy: Strategy, Ethics, and Network Competition in the Age of Digital Superpowers By:... View Details
Keywords: Carmen Nobel
- September 2021
- Supplement
The Boston Beer Company (B): Growth and Uncertainty
By: Christina R. Wing and John Masko
The first three years of CEO Dave Burwick’s tenure were tumultuous for the Boston Beer Company. The company’s hard seltzer products continued to grow unexpectedly quickly, eclipsing the company’s legacy Samuel Adams beer products. Meanwhile, a polarizing political... View Details
- September 1997 (Revised November 1997)
- Teaching Note
Cleveland Turnaround, The: Case and Video TN
By: James E. Austin
Teaching Note for (9-796-151), (9-796-152), (9-796-153), (9-796-154), and (9-797-501). View Details
- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.
- Web
The Role of Leaders - Institute For Strategy And Competitiveness
employees and shareholders look at the company. In many companies, leadership has degenerated into orchestrating operational improvements and making deals. But the leader’s... View Details
- 28 Mar 2016
- News
Drawing Connections Between Business and Art
These conversations and the ever-changing art had a huge impact on him. In 1994, Shibayama went to work as the managing director of Sotheby’s in Japan, even training as an auctioneer. His time at Sotheby’s... View Details
Keywords: Constantine von Hoffman
- Web
Power and Influence for Positive Impact | HBS Online
mastery of leadership and management Earn by: completing any three courses within this subject area to earn a Certificate of Specialization Learn More about what you earn... View Details
- May 2003 (Revised March 2004)
- Case
Harlem Children's Zone, The: Driving Performance with Measurement and Evaluation
By: Allen S. Grossman and Daniel F. Curran
Geoffrey Canada, CEO of the Harlem Children's Zone, wanted his organization to grow dramatically to reach thousands of poor and underserved children in Harlem. The agency ran a variety of successful social service programs throughout New York City that were separately... View Details
Keywords: Leadership; Goals and Objectives; Measurement and Metrics; Organizational Structure; Performance Evaluation; Strategic Planning; Problems and Challenges; Nonprofit Organizations; Expansion; Valuation
Grossman, Allen S., and Daniel F. Curran. "Harlem Children's Zone, The: Driving Performance with Measurement and Evaluation." Harvard Business School Case 303-109, May 2003. (Revised March 2004.)
- 20 Jun 2017
- First Look
First Look at New Research and Ideas, June 20
mean compromising on your own. Often, the two complement each other and that is what makes a win-win solution for everyone. This book gives an inside look into what motivates exceptional companies and how... View Details
Keywords: Sean Silverthorne
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
customers and partners. To unlock the potential of large-scale testing, the leadership team had to challenge conventional assumptions about culture, process, and the View Details
Keywords: Dina Gerdeman
- Jul 23 2015
- Testimonial
Challenge Your Thinking and Transform Your Future
- January 2006 (Revised July 2007)
- Case
Juan Trippe and Pan American World Airways
By: Nitin Nohria, Anthony Mayo and Mark Rennella
A fascination with flight and a forceful personality helped to create a market for air travel and shape the modern airline industry. Masterfully wielding his power and influence, Juan Trippe built Pan American Airways by combining bold moves and blind ambition. Across... View Details
Keywords: Decision Choices and Conditions; Leadership; Growth and Development Strategy; Industry Growth; Business and Government Relations; Power and Influence; Air Transportation; Air Transportation Industry; Travel Industry
Nohria, Nitin, Anthony Mayo, and Mark Rennella. "Juan Trippe and Pan American World Airways." Harvard Business School Case 406-086, January 2006. (Revised July 2007.)
- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
WeMaintain, an elevator maintenance services platform that pairs elevator mechanics with property managers and parts suppliers, “revolutionizing customer experience and... View Details
Keywords: Margie Kelley
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
August 2018 Negotiation and Conflict Management Research Raiffa Transformed the Field of Negotiation—and Me By: Bazerman, Max Abstract—Howard Raiffa was a role model, friend, View Details
Keywords: by Sean Silverthorne
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
managers formulate problems, evaluate their difficulty, define “good enough solutions,” and optimize the ways in which they will solve them in advance of attempting to solve them. The paper introduces both a... View Details
Keywords: Dina Gerdeman