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Show Results For
- All HBS Web
(335)
- News (53)
- Research (224)
- Multimedia (4)
- Faculty Publications (94)
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
training typically doesn’t yield the return on investment in improved organizational effectiveness and performance that companies expect. “Individual development has to take place in the context of a larger change process motivated by the... View Details
- 27 Nov 2000
- Research & Ideas
The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution
independent. "Firestone's historical excellence and disastrous response to global competition and technological innovation," writes Sull, "posed a paradox for industry observers: Why had the industry's best managed company turned in the worst View Details
- Web
Frequently Asked Questions | HBS Online
with a minimum recommended bandwidth of 2 Mbps download speed. Your browser performance will also affect your experience on the platform. To avoid browser-based issues and to ensure the best experience, we recommend that you update your... View Details
- 22 Feb 2022
- News
New Urban Order
compelling,” says Senior Lecturer John Macomber, coauthor with Joseph Allen of Healthy Buildings: How Indoor Spaces Drive Performance and Productivity. “In other words, more and more of these companies will enter the mainstream.” The need... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- Web
HBS - The year in Review
Christine Exley Negotiation, Organizations & Markets Emil Siriwardane Finance Staff Shine Through The faculty and leadership have noted over the years that the staff members are the fuel that propels the School. Never was this more evident than FY21, when staff... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed consumers view their brands as an essential View Details
Keywords: by Jill Avery and Richard Edelman
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
- Article
Leadership in Routine Emergencies and Crises: The Deepwater Horizon Incident
By: Arnold M. Howitt, Dutch Leonard and David W. Giles
Leadership in emergencies is a crucial element of becoming a high-performing Coast Guard officer. In this article, we argue that emergency leadership is not a single skill or uniform set of organizational competences. Instead, we identify a spectrum of emergency... View Details
Howitt, Arnold M., Dutch Leonard, and David W. Giles. "Leadership in Routine Emergencies and Crises: The Deepwater Horizon Incident." Special Issue on Game Changers: Turning the Tide on Maritime Challenges. Proceedings of the Marine Safety & Security Council, the Coast Guard Journal of Safety at Sea 74, no. 2 (May–December 2017): 108–115.
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
played a key role in driving performance improvement. Q: How will you take this work further? What are your next steps? A: The ideas here have been an interest of ours for some time. For instance, one of us (Michael) has written a case... View Details
Keywords: by Martha Lagace
- May 16, 2019
- Article
To Improve Food Inspections, Change the Way They're Scheduled
By: Maria Ibanez and Michael W. Toffel
Health inspections are an important tool to increase food safety, but there are still 48 million cases of food-borne illnesses and 128,000 hospitalizations every year in the United States. Our research finds that inspectors reported fewer health code violations as they... View Details
Keywords: Inspection; Scheduling; Food; Safety; Health; Governing Rules, Regulations, and Reforms; Performance Improvement
Ibanez, Maria, and Michael W. Toffel. "To Improve Food Inspections, Change the Way They're Scheduled." Harvard Business Review (website) (May 16, 2019).
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
sentiment have been undervalued.” Domino's vs. Cheesecake Factory In one of the paper’s examples, Domino’s Pizza and The Cheesecake Factory both scored an average ESG performance of 5.2 (out of 10) on MSCI’s scale based on factors that... View Details
Keywords: by Rachel Layne
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
with these authorities and legislatures. Companies whose operations entail environmental, health, and safety (EHS) risks need to comply with regulations in the nations and communities in which they operate. Beyond compliance, they may... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Dec 2022
- News
In My Humble Opinion: Natural Fit
is that their employees have a sense of emotional safety and can bring their best selves to work. The same is true in sports, especially when you have younger athletes performing under immense pressure.”... View Details
- 2021
- Article
Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services
By: Samantha Bates, John Bowers, Shane Greenstein, Jordi Weinstock, Jonathan Zittrain and Yunhan Xu
This paper analyzes the extent to which the Internet’s global domain name resolution (DNS) system has preserved its distributed resilience given the rise of cloud-based hosting and infrastructure. We explore trends in the concentration of the DNS space since at least... View Details
Keywords: Domain Name System; Resilience; Entropy; Internet and the Web; Infrastructure; Performance Effectiveness; Safety; Cybersecurity
Bates, Samantha, John Bowers, Shane Greenstein, Jordi Weinstock, Jonathan Zittrain, and Yunhan Xu. "Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services." Journal of Quantitative Description: Digital Media 1 (2021).
- June 2003 (Revised August 2008)
- Teaching Note
Children's Hospital and Clinics (TN)
By: Amy C. Edmondson, Michael Roberto and Laura Feldman
Teaching Note for (9-302-050). View Details
- March 2021 (Revised January 2022)
- Case
Philips: Redefining Telehealth
By: Regina E. Herzlinger, Alec Petersen, Natalie Kindred and Sara M. McKinley
As one of the world’s largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to gain future competitive advantage through technology solutions combining predictive analytics with care delivery. By... View Details
Keywords: Health Care; Philips; Visicu; Telemedicine; eICU; Accountable Care Organization; ACO; Bundled Payment; Hospital To Home; Patient Monitoring Devices; Home Health Care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands
Herzlinger, Regina E., Alec Petersen, Natalie Kindred, and Sara M. McKinley. "Philips: Redefining Telehealth." Harvard Business School Case 321-135, March 2021. (Revised January 2022.) (As companion reading for this case, see: Regina E. Herzlinger and Charles Huang. "Note on Bundled Payment in Health Care," HBS Background Note 312-032.)
- 01 Sep 2010
- News
Head Games
Sports Marketing Lifetime Award from the American Marketing Association. I recently asked Greyser what he thinks of the concussion issue. “I believe current concerns are less likely to lead to a massive refusal to play and are more likely to escalate pressure for... View Details
- September 2012 (Revised May 2015)
- Case
Philips-Visicu
By: Regina E. Herzlinger, Natalie Kindred and Sara M. McKinley
Would the advent of global payment models and ACOs create sufficient demand for a telemedicine offering covering the care continuum, from hospitals to the home? This was the decision facing Royal Philips Electronics (Philips), the Netherlands-based producer of... View Details
Keywords: Health Care; Philips; Visicu; Telemedicine; eICU; Accountable Care Organization; ACO; Bundled Payment; Hospital To Home; Patient Monitoring Devices; Home Health Care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands
Herzlinger, Regina E., Natalie Kindred, and Sara M. McKinley. "Philips-Visicu." Harvard Business School Case 313-015, September 2012. (Revised May 2015.) (As companion reading for this case, see Regina E. Herzlinger and Charles Huang, "Note on Bundled Payment in Health Care," HBS No. 312-032 (Boston: Harvard Business Publishing, 2012).)
- 01 Feb 1999
- News
Short Takes
members of a work team believe that well-intentioned efforts, regardless of outcome, will neither be seen negatively nor lead to punishment or rejection? New research by HBS assistant professor Amy C. Edmondson shows that such teams are more able to learn - and,... View Details
Keywords: Judith A. Ross
- Blog
How We Are Keeping HBS—and Our Program Participants—Healthy
safety precautions. At the heart of these efforts is a policy requiring masks indoors. We also have provided guidelines for social distancing, created procedures for holding on-campus meetings or events, and implemented regulations for... View Details