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  • Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details
Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning
  • 2012
  • Chapter

Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms

By: Heidi K. Gardner, N. Anand and Tim Morris
How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details
Keywords: Competency and Skills; Innovation and Invention; Knowledge; Organizations; Practice; Mathematical Methods; Consulting Industry
Related
  • 06 Oct 2009
  • First Look

First Look: October 6

services into three new content areas—news, music, and popular bloggers. Each potential area of Daqi's expansion offered extensive benefits, such as major growth opportunity, as well as risks, including private lawsuits, government... View Details
Keywords: Martha Lagace
  • March 2016 (Revised January 2023)
  • Teaching Note

Carla Ann Harris at Morgan Stanley

By: Lakshmi Ramarajan
This case follows Carla Ann Harris, an African-American executive on Wall Street, from her childhood to the eve of her 20th year at Morgan Stanley. In addition to her professional identity as an investment banker, Harris is also an accomplished gospel singer, an... View Details
Keywords: Decision Choices and Conditions; Identity; Personal Development and Career; Success; Values and Beliefs; Social Entrepreneurship; Financial Services Industry
Related
  • Career Coach

Jill Huggett

Jill Huggett (Carroll '00), Principal, Bridgepath Career Advisors, is a certified professional career coach and certified professional resume writer. Jill combines professional... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49388 Enabling Versus Controlling By: Hagiu, Andrei, and Julian Wright Abstract—In an increasing number of industries, firms choose how much control to give professionals over the provision... View Details
Keywords: Sean Silverthorne

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • June 1989 (Revised May 1993)
    • Supplement

    Rossin Greenberg Seronick & Hill, Inc. (C)

    By: John A. Quelch
    Teaching objectives: 1) to consider legal and other obligations advertising agencies owe to their clients, 2) to show how aggressive marketing can lead to allegations of misconduct, 3) to explore conflicts of interest which may arise for professional service companies... View Details
    Keywords: Conflict of Interests; Ethics; Lawsuits and Litigation; Marketing; Advertising; Advertising Industry; New England
    Related
    • July 2023
    • Supplement

    Schuberg Philis: From Success to Significance (B)

    By: Thomas J. DeLong and Daniela Beyersdorfer
    Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details
    Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands
    Related
    • June 2010
    • Case

    Managing the Client Portfolio

    By: Nitin Nohria and Ashish Nanda
    The German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative... View Details
    Keywords: Attorney and Client Relationships; Management Style; Corporate Governance; Business Subsidiaries; Business Headquarters; Conflict and Resolution
    Related
    • 26 Apr 2012
    • Working Paper Summaries

    What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

    Keywords: by Loretti I. Dobrescu, Michael Luca & Alberto Motta; Information; Publishing
    • November 1992 (Revised August 1994)
    • Case

    McKinsey & Company (A): 1956

    Professional service firms, in law, accounting, advertising, consulting, and so on are ubiquitous and relatively easy to start. Few firms, however, gain scale or permanence. This case explores the reasons behind McKinsey & Co.'s exceptional success in building a... View Details
    Keywords: Governance; Strategy; Goals and Objectives; Organizations; Service Industry
    Related
    • 16 Oct 2023
    • HBS Case

    Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

    qualifications, while expanding new apprenticeship and professional development programs. Now, three years later, Delta is making progress toward hiring and developing more Black talent, with and without college degrees, says Linda Hill,... View Details
    Keywords: by Lane Lambert; Air Transportation
    • Article

    What to Do When Industry Disruption Threatens Your Career

    By: Boris Groysberg, Eric Lin and Whitney Johnson
    This article discusses how to diagnose the risks that disruptive industry forces pose to individual careers and offers suggestions on how to mitigate such threats. Recommendations are based on analyses of individuals’ career histories in the professional services... View Details
    Keywords: Disruption; Personal Development and Career; Strategy
    Related
    • February 2004 (Revised April 2005)
    • Exercise

    Necessary Evils: A Diagnostic Exercise

    By: Joshua D. Margolis and Andrew Molinsky
    Central to the work of leaders and professionals are tasks that entail harming one party to deliver benefits or advance valued and worthy goals. Sometimes a person must, as part of his or her job, perform an act that causes emotional, material, or physical harm to... View Details
    Keywords: Decision Choices and Conditions; Leadership; Problems and Challenges; Ethics; Management Skills
    Related
    • July 3, 2020
    • Article

    Delivery Apps Need to Start Treating Suppliers As Partners

    By: Scott Duke Kominers and Ian Macomber
    Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
    Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
    Related
    • May 2012
    • Background Note

    Innovation Magic

    By: Stefan Thomke and Jason Randal
    Why do certain product and service experiences seem like magic, making them all but destined for success, while other items languish on store shelves? For a better understanding of that, perhaps there's no better place to turn to than the world of magic. Consider that... View Details
    Keywords: Innovation; Product Differentiation; Experimentation; Personal Strategy ＆ Style; Innovation and Invention; Creativity; Service Operations; Product; Customer Satisfaction
    Related
    • August 2012 (Revised October 2015)
    • Case

    LinkedIn Corporation, 2012

    By: David Yoffie and Liz Kind
    Since its inception in 2003, LinkedIn had become a leading Silicon Valley institution with a brand name that was recognizable throughout the U.S. and in many countries overseas. As of March 2012, LinkedIn was the world's largest professional network on the Internet... View Details
    Keywords: Social Networking; Media; Technology; Strategy; Growth Management; Internet and the Web; Corporate Strategy; Social and Collaborative Networks; Brands and Branding; Social Media; Service Industry; Service Industry; California
    Related
    • 03 May 2016
    • Working Paper Summaries

    Pay Now or Pay Later? The Economics within the Private Equity Partnership

    Keywords: by Victoria Ivashina and Josh Lerner; Financial Services; Financial Services

      Das Narayandas

      Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

      Keywords: professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services