Publications

Web

Field Course: Startup Operations - Course Catalog

HBS Course Catalog Field Course: Startup Operations Course Number 6673 Senior Lecturer Christina Wallace Fall; Q1Q2; 3.0 credits Two-hour sessions meet on Tuesdays from 3:10-5:10 Applications will be accepted through 5pm ET on August 8,... View Details

May 1990
Case

Frito-Lay, Inc.: From Manufacturing to Operations Strategy

By: David A. Garvin

Keywords: Production; Strategy; Quality; Performance Productivity; Strategic Planning

1982
Casebook

Cases in Operations Management: Strategy and Structure

By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister

Keywords: Cases; Operations; Management; Strategy; Organizational Structure

February 2020 (Revised August 2020)
Case

Catalant's Operating System for the Future of Work

By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith

This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new... View Details

Keywords: Entrepreneurship; Information Technology; Talent and Talent Management; Business Model; Transformation

08 May 2017
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2017

09 May 2011
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2011

21 Jun 2022
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2022

06 May 2019
HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2019

2024
Working Paper

The Operational Impact of Customer Location in On-Demand Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer... View Details

Keywords: Consumer Behavior; Logistics; Geographic Location; Service Delivery; Quality; Retail Industry; Latin America

SSRN

March 2022 (Revised August 2022)
Case

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern and Alpana Thapar

In mid-January 2022, Nadine Hachach-Haram, founder and CEO of Proximie, was thinking about the company’s growth plans. Launched in 2016, Proximie was a platform that enabled clinicians, proctors, and medical device company personnel to be virtually present in operating... View Details

Keywords: Growth and Development Strategy; Technological Innovation; Partners and Partnerships; Strategic Planning; Health Care and Treatment; Analytics and Data Science; Digital Platforms; Health Industry; Lebanon; United Kingdom; United States

summer 1992
Article

Production and Operations Management's New 'Requisite Variety'

By: Robert H. Hayes

Keywords: Operations; Management

July 2011 (Revised November 2012)
Case

Ultimate Fighting Championship: License to Operate (A)

By: George Serafeim and Kyle Welch

The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details

Keywords: Governance Compliance; Ethics; Judgments; Investment; Sports Industry; Entertainment and Recreation Industry

June 1991
Case

Eli Lilly and Co.: European Pharmaceutical Operations

By: Michael Y. Yoshino

Keywords: Multinational Firms and Management; Pharmaceutical Industry; Europe

12 Apr 2012
HBS Seminar

Gary Pisano, HBS (Technology and Operations Management)

03 Nov 2011
HBS Seminar

Margaret Pierson, HBS (Technology and Operations Management)

24 Feb 2011
HBS Seminar

Lee Fleming, HBS (Technology and Operations Management)

Web

Technology & Operations Management Faculty - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Unit Head Robert S. Huckman Albert J. Weatherhead III Professor of Business Administration Howard Cox Healthcare... View Details

January 1988 (Revised November 1989)
Teaching Note

Operations Strategy, Module Overview: Competing on Productivity

By: David A. Garvin