Publications

April 2000
Teaching Note

Lincoln Electric: Venturing Abroad TN

By: Clayton M. Christensen and Tara Donovan

Teaching Note for (9-398-095). View Details

Keywords: Manufacturing Industry; Ohio

January 1998
Case

Frontgate Catalog

By: Jeffrey F. Rayport

Frontgate is a high-end, Lebanon, Ohio-based catalog business. The decision makers are trying to determine how much financial and personnel resources to invest in the development of a Web site. The decision is being made in light of branding issues and competitor's Web... View Details

Keywords: Customer Relationship Management; Competition; Internet and the Web; Brands and Branding; Retail Industry; Ohio

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December 1991 (Revised February 1992)
Case

Dayton Electric Corp.

By: Steven C. Wheelwright

Concerns a product redesign decision for one of the company's most successful motor products, its rectified power, medium D-C motor, the RPM. A one-year redesign program has proposed a design that comes close to meeting its stated cost and performance goals, but at the... View Details

Keywords: Product Design; Strategic Planning; Research and Development; Business Divisions; Decisions; Forecasting and Prediction; Product Development; Technological Innovation; Machinery and Machining; Manufacturing Industry; Ohio

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February 1986 (Revised March 1990)
Supplement

Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (D)

By: David A. Garvin

Summarizes Copeland's focused factory approach, and updates the company's efforts at the Sidney, Hartselle, Shelby, and Richville plants. Concludes with a brief discussion of future prospects for Copeland's manufacturing strategy. View Details

Keywords: Strategy; Production; Factories, Labs, and Plants; Manufacturing Industry; Ohio

13 Jun 2014
News

The Art of Effecting Change

alma maters (Miami University of Ohio and Vanderbilt University). They've also taken a leadership role at the school, serving on the Board of Dean's Advisors and as cochairs of their 25th Reunion, and as early founding donors of the... View Details

Keywords: Jill Radsken; Arts, Entertainment

02 Mar 2016
News

On Credit

moving springs are envy, greed, uncharitableness, or disappointed ambition.” Libel suits were a more serious threat. The first, filed in 1851, claimed that two Ohio business partners were prevented from purchasing goods in New York... View Details

Keywords: Julia Hanna

May 2007 (Revised September 2007)
Case

Cleveland Clinic

By: Frances X. Frei, Amy C. Edmondson, Christine van Keuren and Eliot Sherman

Cleveland Clinic is consistently ranked among the nation's most eminent hospitals, and for decades has been a leader in pioneering cardiac care. This case evaluates the methods, processes, and personnel that the hospital has cultivated over the years in order to... View Details

Keywords: Health Care and Treatment; Medical Specialties; Innovation and Invention; Service Delivery; Expansion; Health Industry; Cleveland

December 1996
Supplement

Cleveland Turnaround: Leadership in Action

By: James E. Austin, Jaan Elias and Andrea L Strimling

Consists of three separate parts. Part 1, The Cleveland Turnaround, describes Cleveland's decline until its bankruptcy in 1978. This is followed by the remedial actions taken by community leaders, starting with the election of a new mayor, the formation of new... View Details

Keywords: Leading Change; Business Cycles; Development Economics; Urban Development; Social Issues; Business and Community Relations; Cleveland

February 2020
Case

Halftime for Heidelberg

By: Debora L. Spar

The case follows President Rob Huntington as he seeks to find a viable way forward for Heidelberg University. Located in Tiffin, Ohio, Heidelberg is a small, private, four-year university. As with many similar institutions of higher education, it currently faces a... View Details

Keywords: University; University Administration; University Endowment; Endowments; Brand Management; Higher Education; Strategic Planning; Brands and Branding; Education Industry; Ohio

July 2024
Case

Living up to Purpose and Performance at Parker Hannifin

By: Hubert Joly, Alicia Dadlani and Martha Hostetter

In 2019, Parker Hannifin, one of the world’s largest manufacturers of motion and control technologies, did something unusual for an industrial company: it created a purpose statement. Even though it already had a clear business strategy and longstanding culture of... View Details

Keywords: Mission and Purpose; Health Pandemics; Leadership; Business or Company Management; Organizational Culture; Business Strategy; Communication Strategy; Manufacturing Industry; Industrial Products Industry; Cleveland; Ohio; United States

26 Jan 2021
Research & Ideas

A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time

also provides a visual progress cue, as borrowers see purchases vanish from their statements. Norton worked on the project with Grant E. Donnelly, an assistant professor at Ohio State University; Cait Lamberton, a marketing professor at... View Details

Keywords: by Kristen Senz; Financial Services

Portrait Project

Mohit Bathija

money to wear clothes and shoes like that. I wish I could go far away from this place and never have to look back. I wish I could be that boy. Ok .I have to admit .I was not the boy standing in line in this story. I was actually the one at the front—a simple ... View Details

23 Jul 2001
Research & Ideas

How One Center of Innovation Lost its Spark

Akron, Ohio tire cluster—to try to discover how Akron companies turned into what he calls a "community of inertia." Drawing as well on research by other scholars, including Harvard University Professor Michael E. Porter, Sull's... View Details

Keywords: by Donald Sull; Manufacturing; Transportation; Auto

May 2013
Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman

The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland

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19 May 2020
Research & Ideas

Why Privacy Protection Notices Turn Off Shoppers

Marvin Bower Associate Professor of Business Administration at Harvard Business School. “When people weren’t presented with a privacy notice, their purchase interest was about twice that of those who had been shown the privacy notice.” The study, co-written with Utah... View Details

Keywords: by Michael Blanding; Retail

02 Jun 2003
Research & Ideas

Stuck in Gear: Why Managers Don’t Act

just one company but an entire community of firms latches onto the same success formula" as happened with Akron, Ohio with tires; Detroit, Michigan with automobiles; Sheffield, England with steel; and Jura, Switzerland with watches.... View Details

Keywords: by Martha Lagace

November 2019
Teaching Note

Hacking Heroin

By: Mitchell Weiss and Sarah Mehta

This teaching note pairs with a case that is used in a course on Public Entrepreneurship, for a first module on "ideas." The case is designed to help students work through the question: where do new ideas to stubborn problems come from? And, in particular, the question... View Details

Keywords: Public Entrepreneurship; Hackathon; Heroin; Opioids; Crowdsourcing; Public Sector; Entrepreneurship; Innovation and Invention; Collaborative Innovation and Invention; Health Pandemics; Public Administration Industry; Health Industry; Ohio; Cincinnati