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  • All HBS Web  (3,348)
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  • All HBS Web  (3,348)
    • People  (32)
    • News  (973)
    • Research  (1,566)
    • Events  (35)
    • Multimedia  (18)
  • Faculty Publications  (635)
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  • September 2015 (Revised March 2025)
  • Technical Note

FIELD Global Capstone: Developing Customer Empathy

By: Jill Avery
The Design Thinking process begins with empathizing with potential customers. Empathizing, being aware of, interpreting, and understanding the thoughts of others, as well as being able to vicariously experience them oneself, requires the careful and deliberate study of... View Details
Keywords: Market Research; Design Thinking; Customer Behavior; Ethnography; Interviews; Surveys; A/B Testing; Experimentation; Marketing; Customer Focus and Relationships; Consumer Behavior; Demand and Consumers
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Avery, Jill. "FIELD Global Capstone: Developing Customer Empathy." Harvard Business School Technical Note 316-082, September 2015. (Revised March 2025.)
  • 2016
  • Working Paper

Gender Differences in Altruism: Responses to a Natural Disaster

By: Matthew Lilley and Robert Slonim
High-profile disasters can cause large spikes in philanthropy and volunteerism. By providing temporary positive shocks to the altruism of donors, these natural experiments help identify heterogeneity in the distributions of the latent altruism which motivates donors.... View Details
Keywords: Altruism; Charitable Behavior; Philanthropy and Charitable Giving; Gender; Behavior
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Lilley, Matthew, and Robert Slonim. "Gender Differences in Altruism: Responses to a Natural Disaster." IZA (Institute of Labor Economics) Discussion Paper Series, No. 9657, January 2016.
  • May 2017
  • Article

Behavioral Processes in Long-Lag Interventions

By: Dale T. Miller, Jennifer E. Dannals and Julian Zlatev
We argue that psychologists who conduct experiments with long lags between the manipulation and the outcome measure should pay more attention to behavioral processes that intervene between the manipulation and the outcome measure. Neglect of such processes, we contend,... View Details
Keywords: Field Experiments; Interventions; Behavioral Mediation; Theories Of Change; Longitudinal Studies; Behavior; Research; Change; Theory
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Miller, Dale T., Jennifer E. Dannals, and Julian Zlatev. "Behavioral Processes in Long-Lag Interventions." Perspectives on Psychological Science 12, no. 3 (May 2017): 454–467.
  • June 2023
  • Article

The Salary Taboo: Privacy Norms and the Diffusion of Information

By: Zoë Cullen and Ricardo Perez-Truglia
The limited diffusion of salary information has implications for labor markets, such as wage discrimination policies and collective bargaining. Access to salary information is believed to be limited and unequal, but there is little direct evidence on the sources of... View Details
Keywords: Search Costs; Privacy; Norms; Compensation; Financial Industry; Field Experiment; Knowledge Dissemination; Equality and Inequality; Gender; Compensation and Benefits; Societal Protocols
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Cullen, Zoë, and Ricardo Perez-Truglia. "The Salary Taboo: Privacy Norms and the Diffusion of Information." Art. 104890. Journal of Public Economics 222 (June 2023).
  • 2017
  • Working Paper

Voter Mobilization and Trust in Electoral Institutions: Evidence from Kenya

By: Benjamin Marx, Vincent Pons and Tavneet Suri
Voter mobilization campaigns face trade-offs in young democracies. In a large-scale experiment implemented in 2013 with the Kenyan Electoral Commission (IEBC), text messages intended to mobilize voters boosted participation but also decreased trust in electoral... View Details
Keywords: Political Participation; Electoral Institutions; Field Experiment; Voting; Political Elections; Behavior; Trust; Kenya
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Marx, Benjamin, Vincent Pons, and Tavneet Suri. "Voter Mobilization and Trust in Electoral Institutions: Evidence from Kenya." Working Paper. (Economic Journal 131, no. 638 (August 2021): 2585-2612.)
  • September 2016
  • Article

When 3+1>4: Gift Structure and Reciprocity in the Field

By: Duncan S. Gilchrist, Michael Luca and Deepak Malhotra
Do higher wages elicit reciprocity and lead to increased productivity? In a field experiment with 266 employees, we find that paying higher wages, per se, does not have a discernible effect on productivity (in a context with no future employment opportunities).... View Details
Keywords: Wages; Performance Productivity
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Gilchrist, Duncan S., Michael Luca, and Deepak Malhotra. "When 3+1>4: Gift Structure and Reciprocity in the Field." Management Science 62, no. 9 (September 2016): 2639–2650.
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

years, MacCormack has led FIELD (Field Immersion Experiences for Leadership Development), a hands-on experiential learning program that has arguably revolutionized education at HBS more than any development... View Details
Keywords: by Michael Blanding; Education
  • 11 Mar 2014
  • Working Paper Summaries

Return Migration and Geography of Innovation in MNEs: A Natural Experiment of On-the-Job Learning of Knowledge Production by Local Workers Reporting to Return Migrants

Keywords: by Prithwiraj Choudhury; Technology
  • 26 May 2015
  • Research & Ideas

Corporate Field Researchers Share Tricks of the Trade

The term "academic research" can conjure images of scientists conducting experiments in a basement laboratory, or of tweed-clad professors poring through old theories to develop new ones. But let's not forget about View Details
Keywords: by Carmen Nobel

    The Magic That Makes Customer Experiences Stick

    The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details

    • 02 Aug 2006
    • Research & Ideas

    Investor Protection: The Czech Experience

    think hard about partner selection, deal structuring, and operational decisions when expropriation is a key risk. Second, it's an instructive example for economics and legal scholars who have begun to emphasize the role of institutions in determining the View Details
    Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
    • January 1991
    • Article

    A Natural Experiment in the Organization of Entry Level Labor Markets: Regional Markets for New Physicians and Surgeons in the U.K.

    By: A. E. Roth
    Keywords: Labor; Markets; Health; United Kingdom
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    Roth, A. E. "A Natural Experiment in the Organization of Entry Level Labor Markets: Regional Markets for New Physicians and Surgeons in the U.K." American Economic Review 81, no. 3 (January 1991): 415–440.
    • March 2015
    • Article

    Institutional Theory and the Natural Environment: Research in (and on) the Anthropocene

    By: Andrew J. Hoffman and P. Devereaux Jennings
    This review article summarizes the main tenets of institutional theory as they apply to the topic of the Anthropocene in the domain of organization and the natural environment. But our review is distinctive for two reasons: First, it is focused on providing avenues... View Details
    Keywords: Institutional Theory; Natural Environment; Society
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    Hoffman, Andrew J., and P. Devereaux Jennings. "Institutional Theory and the Natural Environment: Research in (and on) the Anthropocene." Special Issue on Review of the Literature on Organizations and Natural Environment: From the Past to the Future edited by Stephanie Bertels and Frances Bowen. Organization & Environment 28, no. 1 (March 2015): 8–31.
    • March 2019
    • Article

    When Does Advice Impact Startup Performance?

    By: Aaron Chatterji, Solène Delecourt, Sharique Hasan and Rembrand Koning
    Why do some entrepreneurs thrive while others fail? We explore whether the advice entrepreneurs receive about managing their employees influences their startup's performance. We conducted a randomized field experiment in India with 100 high-growth technology firms... View Details
    Keywords: Entrepreneurial Management; Field Experiment; Peer Effects; Entrepreneurial Ecosystems; Advice; Management Style; Management Practices and Processes; Knowledge Dissemination; Entrepreneurship; Performance; India
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    Chatterji, Aaron, Solène Delecourt, Sharique Hasan, and Rembrand Koning. "When Does Advice Impact Startup Performance?" Strategic Management Journal 40, no. 3 (March 2019): 331–356.
    • Research Summary

    The Unexpected Effects of Workplace Transparency

    By: Ethan S. Bernstein

    Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details

    Keywords: Transparency; Privacy; Productivity; Field Experiments; Organizational Design; Organizational Structure; Behavior; Social and Collaborative Networks; Human Resources; Leadership; United States; Europe; China; Japan
    • 25 May 2016
    • Video

    HBS Immersive Field Courses (IFCs): A Deeper Look

    • 2016
    • Working Paper

    Saving More in Groups: Field Experimental Evidence from Chile

    By: Felipe Kast, Stephan Meier and Dina Pomeranz
    We test the impact of a peer group savings program on precautionary savings through two randomized field experiments among 2,687 microcredit clients. The first experiment finds that the Peer Group Treatment, which combines public goal setting, monitoring in the group,... View Details
    Keywords: Saving; Decision Making; Interest Rates; Planning; Performance Effectiveness; Economics; Entrepreneurship; Growth and Development; Social Enterprise; Global Range; Chile
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    Kast, Felipe, Stephan Meier, and Dina Pomeranz. "Saving More in Groups: Field Experimental Evidence from Chile." Harvard Business School Working Paper, No. 12-060, January 2012. (Revised April 2016. Revision requested by Journal of Development Economics. Featured in Time, Business Insider, Freakonomics, Wall Street Journal, Yahoo! Finance, and others.)
    • 2018
    • Article

    Prior Ties and the Limits of Peer Effects on Startup Team Performance

    By: Sharique Hasan and Rembrand Koning
    We conduct a field experiment at an entrepreneurship bootcamp to investigate whether interaction with proximate peers shapes a nascent startup team's performance. We find that teams whose members lack prior ties to others at the bootcamp experience peer effects that... View Details
    Keywords: Field Experiment; Peer Effects; Office Space; Knowledge Spillovers; Accelerators; Entrepreneurship; Knowledge Sharing; Performance; Technology Industry; India
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    Hasan, Sharique, and Rembrand Koning. "Prior Ties and the Limits of Peer Effects on Startup Team Performance." Strategic Management Journal 40, no. 9 (September 2019): 1394–1416.
    • Web

    Field Course: Go to Market Sales Playbook Field Study - Course Catalog

    HBS Course Catalog Field Course: Go to Market Sales Playbook Field Study Course Number 6665 Senior Lecturer Lou Shipley Spring; Q4; 1.5 credits Project/Paper Overview: This course is designed for students... View Details
    • 29 Oct 2015
    • News

    How to Design (and Analyze) a Business Experiment

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