Publications

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November 1997
Supplement

Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)

By: Louis B. Barnes and John A. Davis

Presents a conversation between a mother and son about such issues as family business, going public, the son coming into the business, and succession. View Details

Keywords: Business Startups; Family Business; Interpersonal Communication; Management Succession; Going Public; Family and Family Relationships

July 2020
Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal

Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details

Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina

04 Oct 2024
In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

explicitly delegating cognitive and physical tasks. Couples striving to enhance gratitude and reduce resentment in their relationships should articulate and align their expectations of one another, particularly when it comes to... View Details

Keywords: by Rachel Layne

2014
Book

The Power of Noticing: What the Best Leaders See

By: Max Bazerman

This book will examine the common failure to notice critical information due to bounded awareness. The book will document a decade of research showing that even successful people fail to notice the absence of critical and readily available information in their... View Details

Keywords: Interpersonal Communication; Judgments; Negotiation; Negotiation Process; Relationships

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13 Mar 2018
First Look

March 13, 2018

little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We... View Details

Keywords: Sean Silverthorne

March 2024
Article

What Makes Groups Emotional

By: Amit Goldenberg

When people experience emotions in a group, their emotions tend to have stronger intensity and to last longer. Why is that? This question has occupied thinkers throughout history, and with the use of digital media it is even more pressing today. Historically, attention... View Details

Keywords: Groups and Teams; Emotions; Cognition and Thinking; Interpersonal Communication

December 2010
Article

The Hidden Advantages of Quiet Bosses

By: A. M. Grant, F. Gino and D. A. Hoffman

The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,... View Details

Keywords: Interpersonal Communication; Leadership; Management Style; Groups and Teams; Personal Characteristics

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03 Feb 2015
First Look

First Look: February 3

drive this reaction. February 2015 Perspectives on Psychological Science When Does Familiarity Promote Versus Undermine Interpersonal Attraction? A Proposed Integrative Model from Erstwhile Adversaries By: Finkel, Eli J., Michael I.... View Details

Keywords: Sean Silverthorne

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

Networks Published: September 14, 2009 Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics... View Details

Keywords: by Sean Silverthorne

January 1992 (Revised August 1992)
Case

Lexon Corp. (B)

By: Lynn S. Paine

Lexon Corp. lawyers must decide how to respond to two lawsuits challenging the company's interception of electronic mail on privacy grounds. They must also formulate a company policy on e-mail. One suit was filed by an employee dismissed from her job after asking that... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Lawsuits and Litigation; Computer Industry; California

12 Oct 1999
Research & Ideas

Value Judgments: Business Ethics Across Borders

back to the time of Confucius," says Paine, "the primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly... View Details

Keywords: by Judith A. Ross

January 1992 (Revised August 1992)
Case

Lexon Corp. (A)

By: Lynn S. Paine

A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Computer Industry

2010
Working Paper

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

By: Heidi K. Gardner, Francesca Gino and Bradley R. Staats

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details

Keywords: Interpersonal Communication; Knowledge Sharing; Knowledge Use and Leverage; Performance Effectiveness; Quality; Groups and Teams; Risk and Uncertainty; Familiarity

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02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus of respondents to this month's... View Details

Keywords: by James Heskett

July 2002 (Revised November 2002)
Case

Crucial Conversations

By: Thomas J. DeLong and Vineeta Vijayraghavan

Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details

Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry

01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

structure, social history, and educational system, companies developed under a system of family management that emphasized personal relationships more than formal structures, and relied more on broad-gauged financial controls than on... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

14 Aug 2018
First Look

First Look at New Research and Ideas, August 14, 2018

Norton Abstract—We identify and document a novel construct—pettiness, or intentional attentiveness to trivial details—and examine its (negative) implications in interpersonal relationships and social... View Details

Keywords: by Sean Silverthorne

December 2000 (Revised May 2002)
Case

Reverend Jeffrey Brown: Cops, Kids and Ministers

By: Kathleen L. McGinn and Alexis Lefort

Introduces Reverend Jeffrey Brown, one of the cofounders of the Ten Point Coalition in Boston, Mass. The Ten Point Coalition, a group of ministers that worked to change the dynamics between the Boston Police Department and the kids on the street, was instrumental in... View Details

Keywords: Change; Civil Society or Community; Alliances; Interpersonal Communication; Power and Influence; Law Enforcement; City; Boston

March 2011 (Revised April 2011)
Exercise

The Future of BioPasteur

By: Giovanni Gavetti and Francesca Gino

The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias.... View Details

Keywords: Interpersonal Communication; Decision Choices and Conditions; Outcome or Result; Groups and Teams; Prejudice and Bias; Strategy