Publications

Web

Tools & Services | Information Technology

centralize and streamline event planning, management, publishing, and more. Student Information Systems Explore the platforms that support key student activities like admissions, financial aid, and... View Details

24 Apr 2014
News

Personal crises inform a life’s work

and patient empowerment, the organization created the first comprehensive, disease-specific cancer site on the Web, and informed millions though innovative corporate partnerships. Another life-changing event prompted Langer to focus her... View Details

June 2023
Article

The Salary Taboo: Privacy Norms and the Diffusion of Information

By: Zoë Cullen and Ricardo Perez-Truglia

The limited diffusion of salary information has implications for labor markets, such as wage discrimination policies and collective bargaining. Access to salary information is believed to be limited and unequal, but there is little direct evidence on the sources of... View Details

Keywords: Search Costs; Privacy; Norms; Compensation; Financial Industry; Field Experiment; Knowledge Dissemination; Equality and Inequality; Gender; Compensation and Benefits; Societal Protocols

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Web

Security & Privacy | Information Technology

Security & Privacy We all have a role to play in protecting Harvard Business School’s (HBS’s) data and systems—and our own. Practicing good security habits is always important, especially so in times of heightened risk. The following small actions can make a big... View Details

March 2004 (Revised July 2004)
Case

UCB: Managing Information for Globalization and Innovation (A) (Abridged)

By: F. Warren McFarlan and Brian DeLacey

A medium-size European manufacturer of pharmaceuticals and chemicals faces a number of information strategy issues. The case focuses on the issues of coordinating international IT activities and day-to-day operations as well as balancing the company's IT applications... View Details

Keywords: Innovation and Invention; Information Technology; Operations; System; Corporate Strategy; Investment Portfolio; Globalization; Information Technology Industry; Information Technology Industry; Brussels

June 2010 (Revised January 2017)
Teaching Note

Continental Media Group: Business Highlights

By: Robert Simons

Teaching Note for 110087. View Details

Keywords: Execution; Management Control Systems; Performance Measurement; Informal Management; Emergent Strategy; Management; Profit; System; Opportunities; Strategy; Risk and Uncertainty; Media and Broadcasting Industry

December 2014
Article

Team Reflexivity as an Antidote to Team Information Processing Failures

By: M. C. Schippers, A. C. Edmondson and M. A. West

This article proposes that team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can function as an antidote to team-level biases and errors in decision making. We build on prior work conceptualizing teams as information-processing... View Details

Keywords: Team Reflexivity; Team Information-processesing Failures; Team Regulatory Processes; Team Learning; Groups and Teams; Knowledge Management

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24 Apr 2014
News

Push the system to see where it breaks

teaching engineering in the inner city in Washington, DC. It’s literally one of the worst schools in the nation, in the middle of three housing projects, where the neighborhood kids go. “So now I think it’s time to go into the central office,” he says. ”I’m actually... View Details

February 2021
Article

Assessment of Electronic Health Record Use Between U.S. and Non-U.S. Health Systems

By: A Jay Holmgren, Lance Downing, David W. Bates, Tait D. Shanafelt, Arnold Milstein, Christopher Sharp, David Cutler, Robert S. Huckman and Kevin A. Schulman

Importance: Understanding how the electronic health record (EHR) system changes clinician work, productivity, and well-being is critical. Little is known regarding global variation in patterns of use.
Objective: To provide insights into which EHR... View Details

Keywords: Electronic Health Records; Health Care and Treatment; Online Technology; Information Technology Industry; Information Technology Industry

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1970
Book

DYNFOR: A General Business and Economic Systems Simulator

By: R. L. Nolan

Keywords: Information Technology

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August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A3): Effects of the Reorganization

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

September 2001
Teaching Note

Cisco Systems Architecture: ERP and Web-enabled IT TN

By: F. Warren McFarlan

Teaching Note for (9-301-099). View Details

Keywords: Information Technology Industry

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

August 1997 (Revised September 1997)
Case

Hewlett-Packard's Santa Rosa Systems Division (A4): Progress on a Journey

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

Web

Information Technology - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Information Technology View Details

24 Apr 2014
News

Changing Old Systems to Provide New Chances for Young Americans

fact that we have 4.4 million young people who are disconnected from any mainstream activity?” he asks. “So we think a lot about policy, think about what systems—educational, health care, adjudication—why aren’t those systems working for... View Details

January 2009
Background Note

Financial Networks and Informal Banking in China: From Pawnshops to Private Equity

By: Elisabeth Koll

Provides an analysis of why informal financial networks and institutions still play an extremely important role in China's economy in the 21st century. Although China has emerged as one of the fastest growing economies in the world, it still suffers from a weak... View Details

Keywords: Entrepreneurship; Private Equity; Banks and Banking; Financing and Loans; Governing Rules, Regulations, and Reforms; State Ownership; Business and Government Relations; Networks; China