Publications

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

systemic—physician training model, says Robert Huckman, one of Pany’s doctoral advisors and the Howard Cox Faculty Chair at the HBS Health Care Initiative. “This research shows that specialists achieve better patient ratings when they... View Details

Keywords: by Rachel Layne; Health

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those who lead our service... View Details

Keywords: by Sean Silverthorne; Retail; Service

01 Sep 2023
News

Turning Point: Listen to the Music

Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) I was born in Colombo, Sri Lanka, and came to the United States in 1958 with my parents and my brother because my parents thought it was... View Details

Keywords: music; film; purpose; career

07 Jul 2023
Blog Post

Harvard Innovation Labs: Where Passion and Purpose Meet

alumni-founded ventures across the globe, and a wet-lab building for life sciences ventures. It is overseen by Thomas Eisenmann, the Howard H. Stevenson Professor of Business Administration and the Peter O. Crisp Chair of the Harvard... View Details

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

starting with recruiting. “We’re very clear that in an interview, and just in general, one of our core beliefs is be yourself,” Wallace says. Relatedly, the company places a strong emphasis on inclusivity. As COO Molly Howard notes,... View Details

Keywords: by Ranjay Gulati

June 2013 (Revised July 2017)
Case

Angus Cartwright IV

By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I Segel and John H. Vogel, Jr.

Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case... View Details

Keywords: Acquisition; Cash Flow; Investment Return; Investment Portfolio; Taxation; Balanced Scorecard; Valuation

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

going in the future? A: This fairly technical chapter, mainly written for scholars and specialists, is Jim's current take on the field increasingly referred to as "negotiation analysis" that was pioneered by HBS emeritus professor View Details

Keywords: by Martha Lagace

December 2012 (Revised January 2015)
Technical Note

Early Career LBOs Using the Search Fund Model

By: Howard Stevenson, Michael Roberts and Jim Sharpe

The funded search model is one alternative for individuals who, at some point in their career, want to run their own companies. This note looks at the funded search, as a means to entrepreneurship through acquisition and describes the path to buy and run a business... View Details

Keywords: Search Funds; Search; Entrepreneurial Finance; Investor Behavior; Career Planning; Entrepreneurial Management; Fundraising; Negotiation; Entrepreneurship; Capital Structure; Borrowing and Debt; Personal Development and Career; Private Ownership; Acquisition; Finance; Leveraged Buyouts

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

getting honest feedback from their colleagues are essential elements of becoming authentic leaders. That’s what Starbucks’ Howard Schultz did in coping with the severe challenges of his youth. It is also what made the difference for Steve... View Details

Keywords: by Bill George

May 2016
Case

Seaside Organics

By: Howard H. Stevenson and Alisa Zalosh

This case follows Sara Norton, a soccer player-turned-serial entrepreneur, as she transforms Seaside Organics from a fledgling startup into an $89 million company. Informed by the successes and failures of her first organics venture, WellBar, Norton tries to balance... View Details

Keywords: Business Growth and Maturation; Organizational Structure; Personal Development and Career; Entrepreneurship; Personal Characteristics; Business Startups; Business Strategy; Conflict and Resolution; Agriculture and Agribusiness Industry

06 Jul 2011
Research & Ideas

Are You a Level-Six Leader?

citizens," in the words of Howard Gardner's recent book, Truth, Beauty, and Goodness Reframed, who watch out not only for numero uno but for the wider public as well. There is no better example of what it really takes to be a... View Details

Keywords: by Mitch Maidique

November 1985 (Revised November 1987)
Case

R&R

By: Howard H. Stevenson

Outlines alternative mechanisms for getting into business. Shows the means by which an experienced entrepreneur can gain control over the necessary resources in order to lower the fixed costs of business entry. Provides a mechanism for discussing the role of... View Details

Keywords: Cost Management; Entrepreneurship