Communication Style - Publications - Faculty & Research

11 Mar 2021
News

Leading with Heart

think I have a very simple philosophy. My philosophy is, listen, we all come to work to do three things: shareholder value, help unlock the dreams of people that we work with, and serve the community in which we operate. Those are the... View Details

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In the News - Creating Emerging Markets

Machine Learning Teaches Us about CEO Leadership Style Tarun Khanna and Prithwiraj Choudhury use machine-learning technology to look for links between a CEO's communications View Details

22 May 2017
Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

financial value. As Brown often says, “Aesthetics matter.” The business of aesthetics is built on storytelling, too. “You can have a well-developed sense of what is beautiful and pleasurable, but if you can’t communicate it, you probably... View Details

Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism

01 Mar 2004
News

Derek Ferguson

close-knit community where his father owned a trucking company. Although neither of his parents finished college, both stressed the importance of education. After skipping two grades and gaining admission to the academically rigorous... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

19 Jun 2015
Blog Post

What is the HBS Show?

The HBS Show began in 1974 with a handful of students, a few comedy sketches, song parodies, and one spotlight and now has transformed into a full-length Broadway style musical that is entirely written, directed, produced, and performed... View Details

August 2011 (Revised November 2012)
Case

Mary Griffin at Derby Foods

By: Anthony J. Mayo and Joshua D. Margolis

Mary Griffin, Vice President of Consumer Products, must provide feedback to one of her direct reports, Simon York. York is a strong performer, but he has displayed some poor interpersonal skills in the manner in which he interacts with his team and the production... View Details

Keywords: Outcome or Result; Training; Interpersonal Communication; Labor and Management Relations; Management Skills; Management Style; Management Teams; Managerial Roles

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September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details

Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia

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Frequently Asked Questions | HBS Online

requirements will be communicated at the start of the course. No grades are assigned for Power and Influence for Positive Impact. Participants will either be evaluated as complete or not complete. What is the Influence View Details

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

data-id=_/ej8BGQKx29V5JBMZ7gF3][/div] Like Mourinho, Flick did not shuffle players or staff, nor did he reform the playing style or tactical formation. He did not rebuild the club’s facilities as some of his precursors did. For example,... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

chapters and a more prescriptive style to reflect today's world of expanding globalization, accelerated change, and increased complexity. This excerpt discusses the importance for young managers to continue to develop as professionals via... View Details

Keywords: by Linda Hill

01 Sep 2023
News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details

01 Sep 2006
News

Marketing Giant Ted Levitt Remembered

SCHOLAR, WRITER, TEACHER: Levitt, in a photo from 1983. His research tranformed the study and practice of marketing. The HBS community lost a legendary member of its faculty June 28 when marketing expert Theodore (“Ted”) Levitt died at... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

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Published Materials - Creating Emerging Markets

Markets? Why Does it Matter? By: Valeria Giacomin, G. Jones and Erica Salvaj MAY 2019 Article Strategic Management Journal Machine Learning Approaches to Facial and Text Analysis: Discovering CEO Oral Communication View Details

11 Jul 2023
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

for the ’Base of the Pyramid’ the two-thirds of the world’s population who live on less than two dollars a day,” he says. “The experience had opened my eyes to the power of applying business skills to socially beneficial outcomes while helping future leaders develop... View Details

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The Intersection of Public Relations and Photography | Baker Library | Bloomberg Center | Harvard Business School

Corporate Eye: Photography and the Rationalization of American Commercial Culture , 1884–1929 . “Businesses, especially manufacturing and communications industries at the forefront of both labor activism and welfare capitalism, responded... View Details

04 Feb 2022
Blog Post

Learning from the Entrepreneurs-in-Residence as a Harvard MS/MBA Student

reside above the line, and it is unfair to expect that of yourself or your teammates. However, what is invaluable is to be self-aware and share what it is that pulls you below the line. Founders who can create an open space for their leadership team and promote this... View Details

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Teaching Quantitative Material - Christensen Center for Teaching & Learning

an analysis. Core Principles Although case instructors exhibit a variety of styles and approaches in teaching quantitative materials, many incorporate the following principles: View quant segments as “workshops”—not polished performances... View Details

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

social sciences. After all, these people make us feel good because they reaffirm the validity of our own characteristics and attitudes. But there's a business, as well as a psychological, benefit when similar people choose to work together: Their similar values, ways... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

01 Aug 1998
News

High Honors

their boards of directors. It's a tribute to his years of experience as a corporate and community leader and to his stature as one of Canada's most distinguished executives. Barford graduated from the University of Toronto at the age of... View Details

09 Jun 2024
Blog Post

The EC Formula: MBA Class of 2024 Looks Back

Street Health, an organization focused on value-based primary care for older adults, as a strategy and operations director. Rhea will help Oak Street expand access to care for vulnerable communities across the United States. During your... View Details

Publications