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- All HBS Web (386)
- Faculty Publications (57)
- 05 Oct 2009
- Research & Ideas
The Vanguard Corporation
customers even though they screened out clients with environmentaly shaky projects. So despite having stringent standards for potential borrowers to meet, and stringent standards for employees, Banco Real has flourished. Its competitors... View Details
Keywords: by Sean Silverthorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
and provides insights into the attitudes, skills, and subject matter expertise necessary to be successful in this role. Insights into how Everson does this job are provided by both PwC and client personnel. As is often the case, Everson... View Details
Keywords: Martha Lagace
- 25 Sep 2012
- First Look
First Look: September 25
Publications Producing Prosperity: Why America Needs a Manufacturing Renaissance Author: Gary P. Pisano Publication: Harvard Business Review Press, in press. (due October 2012) Abstract For years-even decades-in response to intensifying... View Details
Keywords: Sean Silverthorne
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
Launched in 2017, Clay is an artisanal ceramics startup for the sharing economy. Founder and CEO Rukmini Giridharadas (MBA 2014) has partnered with potters in the Bay Area to offer their wares online to the chefs, caterers, and florists fueling the locally made... View Details
Keywords: Jen McFarland Flint
- 28 Feb 2017
- First Look
First Look at New Research, February 28
Strategies By: Seamans, Robert, and Feng Zhu Abstract—Organizational structures are increasingly complex. In particular, more firms today operate as multi-sided platforms. In this paper, we study how platform firms use repositioning and cost-cutting in View Details
Keywords: Sean Silverthorne
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
Knowledge about a market is no cinch to acquire, of course. And though information may have been painstakingly collected, analyzed, and presented by market researchers, it faces an even greater hurdle when the researchers attempt to hand it over to their View Details
Keywords: by Martha Lagace
- 01 Mar 2016
- News
How Do I Get Your Job?
the date—May 14, 1999. One year after I graduated from business school, I was responsible for my own salary. RU: You make it sound so easy. What was the most challenging aspect of starting Bluemercury? MMB: The hardest thing I ever did... View Details
- 01 Oct 1997
- News
Terence P. Stewart
of Stewart and Stewart, a Washington-based law firm that represents both domestic and foreign clients on issues of trade and international law, Stewart understands that such disagreements are the predictable outgrowth of a global... View Details
Keywords: Garry Emmons
- 01 Sep 2016
- News
Research Brief: Cultivating Creativity through Competition
freelance designers submit potential logos, and companies pay a few hundred dollars for the logo they like best. Throughout the process, designers receive one- to five-star ratings from the clients on their work, and iterate on their... View Details
Keywords: Erin Peterson
- 01 Jun 2005
- News
Better than Cash
and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They helped us realize that what we do best is provide services... View Details
- 01 Oct 1996
- News
The Right Stuff: Getting the Word from MBA Admissions
leads client teams in the effective delivery of solid, useful information and analysis. We also look for a record of leadership or, in the absence of concrete experience, leadership potential as indicated by certain personal qualities.... View Details
- 08 Oct 2019
- Blog Post
Balancing Act: Kate Eberle Walker’s Action Plan for C-suite Diversity
listening to their concerns. The response she received at Princeton Review and at PresenceLearning was overwhelmingly positive. Most of the staff at PresenceLearning, as in much of the education sector, already consisted of women, and... View Details
Keywords: Entrepreneurship
- 01 Oct 1996
- News
No Bull — Nancy E. Havens-Hasty (MBA 1971)
the Honeywell/GE merger for the Boston Consulting Group. Rather, she was assigned a client her bosses thought was more befitting a "lady": Mrs. Smith's Pie Company. Even that was a controversial assignment, her superiors fretted, because... View Details
Keywords: Linda Goodspeed
- 01 Apr 2008
- First Look
First Look: April 1, 2008
their attendant risk. The case then describes the pain inflicted by raising foreclosures, as well as the financial market ramifications of the rise in mortgage delinquencies. It also chronicles the response of the U.S. and European... View Details
Keywords: Martha Lagace
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
club notes, has touched the lives of more than half a million people in India and has also exported medicines to many other hard-hit countries in Asia and Africa. Dr. Natarajan founded the Pune Platform for COVID Response (PPCR), which... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
of control), (iii) increase DM total and performance-based pay. The results are generally consistent with the explanation that firms redesign their organizations through a set of complementary choices in response to changes in their... View Details
Keywords: Martha Lagace
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
into an underserved market by allowing clients to invest as little as $5,000. Wealthfront doesn’t even charge a fee for assets of less than $10,000—and even after that charges a 0.25 percent fee, as opposed to fees of 2 to 3 percent by... View Details
- 11 Oct 2019
- News
Balancing Act
listening to their concerns. The response she received at Princeton Review and at PresenceLearning was overwhelmingly positive. Most of the staff at PresenceLearning, as in much of the education sector, already consisted of women, and... View Details