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- Faculty Publications (53)
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- All HBS Web (379)
- Faculty Publications (53)
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
club notes, has touched the lives of more than half a million people in India and has also exported medicines to many other hard-hit countries in Asia and Africa. Dr. Natarajan founded the Pune Platform for COVID Response (PPCR), which... View Details
- 11 Oct 2019
- News
Balancing Act
listening to their concerns. The response she received at Princeton Review and at PresenceLearning was overwhelmingly positive. Most of the staff at PresenceLearning, as in much of the education sector, already consisted of women, and... View Details
- 16 Feb 2018
- Blog Post
Out of PE, Into Africa
estates attorney, she has clients and partners to answer to, and as a mom, she worried about the kids’ safety. We both worried about our house and finances. It all seemed a little crazy. Despite the challenges, I was able to convince the... View Details
- 01 Dec 2015
- News
Snapping Up Voters
Illustration by Chris Gash When Rob Saliterman (MBA 2011) started selling online political ads at Google, they were almost all destined for people already seeking political content, placed either on specific networks or in response to... View Details
Keywords: Sasha Issenberg
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
systems and glitches galore. But given his extensive experience helping international corporate clients solve IT and management problems, he was in a perfect position to help. "I was attracted by the challenge of turning around a huge... View Details
- 01 Dec 2006
- News
One-on-One with Jeff Hicks
554, with billings for 2006 estimated at $1 billion. The agency’s client list now includes brands such as Volkswagen, Burger King, and Virgin Atlantic, among others. “The business I loved is the business we’re in now — being completely... View Details
- 08 May 2019
- Blog Post
In the Business of Flexibility
level of talent within their budget. The firm is simultaneously mobilizing a part of the workforce—those with a need or a desire for flexible arrangements due to childcare responsibilities or other factors—that might otherwise be left on... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 10 Apr 2012
- News
A Winning Formula
that says a lot about what drives his company: “Life is too short to work in a dysfunctional organization.” Dashboard specializes in analyzing why an organization’s growth may have slowed, and then works with management to institute change and boost performance.... View Details
- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
undertaking," he remarks. "I remember wondering, 'How in the name of God do they put this whole thing together?'" As executive director of the nonprofit Opera Company of Philadelphia, Mulroney is now responsible for doing just that. In... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
Knowledge about a market is no cinch to acquire, of course. And though information may have been painstakingly collected, analyzed, and presented by market researchers, it faces an even greater hurdle when the researchers attempt to hand it over to their View Details
Keywords: by Martha Lagace
- 28 Feb 2017
- First Look
First Look at New Research, February 28
Strategies By: Seamans, Robert, and Feng Zhu Abstract—Organizational structures are increasingly complex. In particular, more firms today operate as multi-sided platforms. In this paper, we study how platform firms use repositioning and cost-cutting in View Details
Keywords: Sean Silverthorne
- 01 Sep 2020
- News
3-Minute Briefing: Mark Mason (MBA 1995)
are also well-positioned to help our clients weather this crisis and piece the economy back together. This is a moment for global banks like Citi to show the vital role we can play in growing an inclusive economy. I’m a believer in... View Details
- 01 Mar 2016
- News
How Do I Get Your Job?
the date—May 14, 1999. One year after I graduated from business school, I was responsible for my own salary. RU: You make it sound so easy. What was the most challenging aspect of starting Bluemercury? MMB: The hardest thing I ever did... View Details
- 01 Jun 2005
- News
Better than Cash
and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They helped us realize that what we do best is provide services... View Details
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client... View Details
Keywords: Sean Silverthorne
- 02 Jan 2019
- News
Not Waiting for Progress
responsibility to be a fully contributing member of that community.” At the Capital Group, where he spent several post-college years before HBS, Diamond learned about the asset management business and gained valuable sales experience... View Details
Keywords: Deborah Blagg
- 01 Oct 1996
- News
The Right Stuff: Getting the Word from MBA Admissions
leads client teams in the effective delivery of solid, useful information and analysis. We also look for a record of leadership or, in the absence of concrete experience, leadership potential as indicated by certain personal qualities.... View Details
- 27 Sep 2011
- First Look
First Look: September 27
scrutinizing the behavior of customers, suppliers, and competitors to identify new ways of doing things; (4) Experimenting: constructing interactive experiences and provoking unorthodox responses to see what insights emerge; and (5)... View Details
Keywords: Sean Silverthorne