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Publications

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  • All HBS Web  (73)
    • News  (22)
    • Research  (43)
    • Multimedia  (3)
  • Faculty Publications  (16)

Show Results For

  • All HBS Web  (73)
    • News  (22)
    • Research  (43)
    • Multimedia  (3)
  • Faculty Publications  (16)
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  • 20 Jul 2017
  • News

Why the Death of Malls Is About More Than Shopping

  • 19 Dec 2018
  • News

With Online Shopping Edging Out Brick-and-Mortar Stores, What's A Mall Santa To Do?

  • 03 Dec 2014
  • News

Why malls across America are dying

  • 06 Jul 2015
  • News

New name, new look for Chestnut Hill mall

  • 01 Dec 2017
  • News

2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping

building. The losers have been the middle-of-the-road retail strategies—JCPenney, Kohl’s, Gap, Abercrombie & Fitch—and the shopping malls they occupy. Their business models are completely outdated. Customers... View Details
Keywords: Ron Johnson (MBA 1984), founder and CEO, Enjoy
  • 22 Jun 2017
  • News

ShotSpotter: A Gunfire Detection Business Looks for a New Market

  • 01 Mar 2024
  • News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details
Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 01 Mar 2018
  • News

Every Trick in the Book

opened its first standalone location in a suburban Pittsburgh mall in 1962; by 1971, it had more than 60 stores. Its main rival, B. Dalton Bookseller, founded in 1966 in a suburban Minnesota shopping center,... View Details
Keywords: April White
  • 01 Jun 2001
  • News

Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution

host of Web-based social enterprises (WEBSEs): nonprofit information hubs, online giving directories, click-to-donate sites, workplace-giving centers, charity shopping malls and auctions, and volunteer... View Details
Keywords: Anne Kavanagh; News, Library, Internet, and Other Services; Information
  • 01 Sep 2005
  • News

Perfection’s Price

Ultimately, the Kaplans settled on a 3,500-square-foot shop in the Palisades Center mall in West Nyack, New York, and opened the flagship store last October. “We thought the plus-size market had evolved so... View Details
Keywords: Margie Kelley; Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Mar 2012
  • News

Learning to Speak the Language of Business

merchants to build relationships with their customers,” says Mikitani, Rakuten’s founder, chairman, and CEO. Amazon offers neither experience, he adds. Launched in 1997, Rakuten’s online shopping mall now... View Details
Keywords: Roger Thompson; e-commerce; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade
  • 01 Sep 2013
  • News

The New Rules of E-Commerce

Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online View Details
Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; Information; Miscellaneous Store Retailers; Retail Trade
  • 01 Apr 1998
  • News

Booting Up

cater properly to larger-footed women. One day a shoe manufacturer finally said to me, 'Why don't you do something about that?'" Intrigued by the challenge, Thornton interviewed shoe retailers and manufacturers and even took a $6-an-hour job selling shoes in a View Details
Keywords: Marguerite Rigoglioso
  • 04 Sep 2019
  • News

Clicks and Mortar

Associate Professor Antonio Moreno and Senior Lecturer Jill Avery (image by John Ritter) While legacy companies like Sears are shuttering their doors, a growing number of online-first companies—from Amazon to Rent the Runway—are opening new storefronts and transforming... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade
  • 01 Jun 2014
  • News

FIELD 2 in Accra

multimedia company, devise a monetization strategy for its online presence, primarily by gathering information about the viewing habits of young, well-educated, upscale consumers. A key finding that emerged from their surveys, conducted in View Details
Keywords: FIELD program; Colleges, Universities, and Professional Schools; Educational Services; Information
  • 01 Mar 2012
  • News

Speak English, Please!

proficient in English, or risk demotion. “I was simply astonished,” said one engineer interviewed after the announcement. “Many Rakuten employees are allergic to English.” At Rakuten, an online shopping mall... View Details
Keywords: Kim Girard; Miscellaneous Store Retailers; Retail Trade
  • 01 Jun 2023
  • News

Alumni and Faculty Books

him by Max. Starting with one store in the 1950s financed by his mother’s trust fund, his father has taken advantage of the heyday of shopping malls to grow the St. Louis–based business to hundreds of... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Sep 2009
  • News

Read All About It!

same time, American families flocked to locations such as Walt Disney’s Disneyland to experience new forms of leisure. Shopping itself became another form of entertainment, as the number of shopping View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 01 Sep 2012
  • News

High Honors

launched Tokyo-based Rakuten, a 10,000-person company that began as an online shopping mall and now includes banking, travel, e-book, and credit card divisions. With a market capitalization of approximately... View Details
Keywords: Susan Young; Finance; Corporate, Subsidiary, and Regional Managing Offices; Management; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Miscellaneous Store Retailers; Retail Trade
  • 01 Dec 2000
  • News

Opening Doors: Inside the World of Museum Management

getting people in the door of a museum has intensified. Admission fees and retail income from gift shops and food sales can have a significant impact on the museum as a whole. Because the Smithsonian's NMNH is located in the heart of one... View Details
Keywords: Susan Young; museums; marketing; management; nonprofits; education; facilities; Internet; Museums, Historical Sites, and Similar Institutions; Arts, Entertainment; Advertising, Public Relations, and Related Services; Professional Services
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