Publications

Read Now

Many law firm leaders believe that collaboration is essential for generating sophisticated solutions to the increasingly complex issues that clients bring. But why is it often so difficult to get partners to collaborate? Those who have been rewarded for developing... View Details

June 2018
Article

The Power of Workplace Rewards: Using Self-Determination Theory to Understand Why Reward Satisfaction Matters for Workers Around the World

By: Anais Thibault Landry and A.V. Whillans

How can workplace rewards promote employee well-being and engagement? To answer these questions, we utilized self-determination theory to examine whether reward satisfaction predicted employee well-being, job satisfaction, intrinsic motivation, and affective... View Details

Keywords: Workplace; Rewards; Motivation; Employees; Satisfaction; Motivation and Incentives; Welfare

October 1981
Background Note

Note on Rewards Systems

By: Michael Beer

Looks at rewards in general, and pay in particular, and studies the conditions that may enhance or detract from employee satisfaction and organizational effectiveness. View Details

Keywords: Compensation and Benefits; Wages; Organizations; Performance Effectiveness; Motivation and Incentives; Satisfaction

25 Apr 2016
News

Just Rewards

Michael Darrington (PMD 27, 1974) believes in putting people first. As CEO of Greggs, which he led for 24 years to become the United Kingdom’s baking industry leader and in previous positions where he oversaw strategic turnarounds. He has consistently implemented a... View Details

Other Article

Rewarding Partnerships

By: Heidi Gardner

Read Now

March 2006 (Revised January 2011)
Case

CEMEX: Rewarding the Egyptian Retailers

CEMEX has pursued an aggressive decommoditization strategy focused on its relationship with small Egyptian retailers. In particular, the strategic role and effectiveness of the Rewards Program, a tournament that rewarded the sales performance of the retailers, was... View Details

Keywords: Marketing Strategy; Performance Improvement; Sales; Motivation and Incentives; Construction Industry; Egypt

November – December 1993
Article

Rethinking Rewards

By: Stewart Bennett III, Eileen Appelbaum, M. Beer and Andrew Lebby

Keywords: Motivation and Incentives

March 2006
Case

Cabo San Viejo: Rewarding Loyalty

By: Youngme E. Moon, Gail J. McGovern and Seth Schulman

In 2005, Cabo San Viejo, a premier health and fitness spa resort located in Palm Springs, California, is debating whether to introduce a Customer Rewards Program. Describes the customer management challenges the firm is facing and outlines the various ways in which a... View Details

Keywords: Debates; Customer Relationship Management; Marketing Strategy; Problems and Challenges; Adoption; Value Creation; Health Industry; California

10 Oct 2017
News

Risk and Rewards

Adebayo Ogunlesi (MBA 1979) is chairman and managing partner of Global Infrastructure Partners. In this interview he talks about the rewards of taking risks on unexpected opportunities. “People often ask me, ‘What is the best advice you... View Details

01 Oct 1997
Conference Presentation

Rewards and Creativity

By: B. A. Hennessey and Teresa M. Amabile

Keywords: Creativity

20 Jun 2008
News

Risk and Reward

Like many horse racing fans, I was disappointed when Big Brown met defeat at the Belmont Stakes on Saturday, June 7. After the bay colt’s impressive wins in the Kentucky Derby and Preakness, railbirds were hopeful that he would be the first horse in thirty years to win... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Management

23 Feb 2011
News

Low Risk, High Reward

July 1989
Article

Immunizing Children Against the Negative Effects of Reward

By: B. A. Hennessey, T. M. Amabile and M. Martinage

Two studies were conducted to examine the effect of intrinsic motivation training on children's subsequent motivational orientation and creativity in an expected reward situation. Past research has demonstrated the overjustification effect: Children who work on an... View Details

Keywords: Creativity; Motivation and Incentives; Training; Early Childhood Education; Learning; Teaching

January 1986
Article

Social Influences on Creativity: The Effects of Contracted-For Reward

By: T. M. Amabile, B. A. Hennessey and B. S. Grossman

Three studies, with 195 5–11 yr olds and 60 female undergraduates, tested the hypothesis that explicitly contracting to do an activity in order to receive a reward would have negative effects on creativity, but receiving no reward or only a noncontracted-for reward... View Details

Keywords: Social Psychology; Creativity; Motivation and Incentives; Situation or Environment

May 2007 (Revised May 2008)
Teaching Note

CEMEX: Rewarding Egyptian Retailers (TN)

By: Francisco de Asis Martinez-Jerez

Teaching note to 106065. View Details

Keywords: Sales; Egypt

September 2001 (Revised August 2004)
Case

Rapid Rewards at Southwest Airlines

By: Frances X. Frei and Corey B. Hajim

Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical... View Details

Keywords: Customer Relationship Management; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry

1987
Other Teaching and Training Material

Management and Professional Reward Profile

By: Timothy Butler

Keywords: Motivation and Incentives; Management Analysis, Tools, and Techniques