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- All HBS Web
(150)
- News (31)
- Research (94)
- Events (1)
- Multimedia (4)
- Faculty Publications (47)
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- Article
A Fair Game? Racial Bias and Repeated Interaction between NBA Coaches and Players
By: Letian Zhang
There is strong evidence of racial bias in organizations but little understanding of how it changes with repeated interaction. This study proposes that repeated interaction has the potential to reduce racial bias, but its moderating effects are limited to the treatment... View Details
Keywords: Discrimination; Bias; Interaction; NBA; Prejudice and Bias; Race; Equality and Inequality; Interpersonal Communication; Sports
Zhang, Letian. "A Fair Game? Racial Bias and Repeated Interaction between NBA Coaches and Players." Administrative Science Quarterly 62, no. 4 (December 2017): 603–625.
- 21 Jul 2020
- News
Starbucks Commits to Raising Awareness of Racial Bias
- 01 Jun 2011
- News
Racial Bias Pervades Health Care
Distinguished Professor of Medical Education and professor of orthopedic surgery at Harvard Medical School and was the first African American department chief at Harvard’s teaching hospitals. In his new book, Seeing Patients: Unconscious View Details
- 21 Jul 2020
- News
Starbucks Commits to Raising Awareness of Racial Bias
- 12 Dec 2015
- News
Racial bias in everything: Airbnb edition
- January–February 2019
- Article
Who Loses When a Team Wins? Better Performance Increases Racial Bias
By: Letian Zhang
Although it is well known that organizational and team performance influences strategic decision-making, little is known about its impact on ascriptive inequality. This study proposes a performance effect on racial bias: higher team performance reduces managers’... View Details
Keywords: Discrimination; Race And Ethnicity; Performance Feedback; NBA; Prejudice and Bias; Race; Ethnicity; Performance; Sports
Zhang, Letian. "Who Loses When a Team Wins? Better Performance Increases Racial Bias." Organization Science 30, no. 1 (January–February 2019): 40–50.
- 05 Jun 2018
- News
Did The Starbucks Racial Bias Training Work?
- 24 May 2011
- News
June 2011: Racial Bias Pervades Health Care
- Article
Physician–patient Racial Concordance and Disparities in Birthing Mortality for Newborns
By: Brad N. Greenwood, Rachel R. Hardeman, Laura Huang and Aaron Sojourner
Recent work has emphasized the benefits of patient–physician concordance on clinical care outcomes for underrepresented minorities, arguing it can ameliorate outgroup biases, boost communication, and increase trust. We explore concordance in a setting where racial... View Details
Greenwood, Brad N., Rachel R. Hardeman, Laura Huang, and Aaron Sojourner. "Physician–patient Racial Concordance and Disparities in Birthing Mortality for Newborns." Proceedings of the National Academy of Sciences 117, no. 35 (September 1, 2020): 21194–21200.
- May 2021
- Case
Megan Ming Francis: Leadership and Racial Injustice
By: Francesca Gino and Frances X. Frei
In this multimedia case, Megan Ming Francis, a professor in the Department of Political Science at the University of Washington (UW) and a visiting professor at the Harvard Kennedy School, discusses the roots of racial injustice and the need for change. Through... View Details
Keywords: Racial Injustice; Race; Prejudice and Bias; Organizational Change and Adaptation; Leadership
Gino, Francesca, and Frances X. Frei. "Megan Ming Francis: Leadership and Racial Injustice." Harvard Business School Multimedia/Video Case 921-701, May 2021.
- 31 May 2018
- News
Starbucks’ racial bias training has another goal
- 28 Jan 2014
- News
Harvard Study Suggests Racial Bias In Airbnb Rentals
- 28 Feb 2022
- News
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- 17 Oct 2018
- News
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
- 03 Jun 2022
- News
Research Shows Racial Bias Is Real. Are We Ready to Talk about It?
- May 2021
- Teaching Note
Megan Ming Francis: Leadership and Racial Injustice
By: Francesca Gino, Frances X. Frei and Youngme Moon
Teaching Note for Multimedia Case No. 921-701. View Details
- 30 May 2024
- News
Racial Bias Might Be Infecting Patient Portals. Can AI Help?
- 04 Dec 2017
- News
Researchers Combat Gender and Racial Bias in Artificial Intelligence
- September–October 2021
- Article
Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb
By: Shunyuan Zhang, Nitin Mehta, Param Singh and Kannan Srinivasan
We study the effect of Airbnb’s smart-pricing algorithm on the racial disparity in the daily revenue earned by Airbnb hosts. Our empirical strategy exploits Airbnb’s introduction of the algorithm and its voluntary adoption by hosts as a quasi-natural experiment. Among... View Details
Keywords: Smart Pricing; Pricing Algorithm; Machine Bias; Discrimination; Racial Disparity; Social Inequality; Airbnb Revenue; Revenue; Race; Equality and Inequality; Prejudice and Bias; Price; Mathematical Methods; Accommodations Industry
Zhang, Shunyuan, Nitin Mehta, Param Singh, and Kannan Srinivasan. "Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb." Marketing Science 40, no. 5 (September–October 2021): 813–820.
- May 28, 2018
- Article
How Companies Can Identify Racial and Gender Bias in Their Customer Service
By: Alexandra C. Feldberg and Tami Kim
Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does... View Details
Keywords: Internal Audit; Customers; Service Delivery; Prejudice and Bias; Race; Gender; Organizational Change and Adaptation
Feldberg, Alexandra C., and Tami Kim. "How Companies Can Identify Racial and Gender Bias in Their Customer Service." Harvard Business Review (website) (May 28, 2018).