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  • 05 Oct 2010
  • News

Quality Management ISO 9001 - The Nuts and Bolts of ISO Certification

  • 30 Mar 2020
  • News

How Building Wellness Certifications are Adapting to COVID-19

  • Web

Degrees, Certifications & Alumni Status | About

Degrees, Certifications & Alumni Status All of our programs grant different levels of degrees or certifications and some, but not all, grant alumni status. We have created this guide for what each program... View Details
  • November 2014
  • Article

Government Green Procurement Spillovers: Evidence from Municipal Building Policies in California

By: Timothy Simcoe and Michael W. Toffel
We study how government green procurement policies influence private-sector demand for similar products. Specifically, we measure the impact of municipal policies requiring governments to construct green buildings on private-sector adoption of the U.S. Green Building... View Details
Keywords: Public Procurement; Green Building; Quality Certification; Environmental Policy; Buildings and Facilities; Environmental Sustainability; Policy; Government and Politics; Green Technology Industry; Public Administration Industry; California
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  • June 2014
  • Article

Informal Peer Interaction and Practice Type as Predictors of Physician Performance on Maintenance of Certification Examinations

By: Melissa A. Valentine, S. Barsade, Amy C. Edmondson, A. Gal and R. Rhodes
Context: Physicians can demonstrate mastery of the knowledge that supports continued clinical competence by passing a Maintenance of Certification exam. Exam performance depends on professional learning and development, which may be enhanced by informal routine... View Details
Keywords: Training; Health Care and Treatment; Performance; Social and Collaborative Networks; Learning; Health Industry
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  • 2016
  • Working Paper

Signaling without Certification: The Critical Role of Civil Society Scrutiny

By: Susan A. Kayser, John W. Maxwell and Michael W. Toffel
In response to stakeholders' growing concerns, companies are joining voluntary environmental programs to signal their superior environmental management capabilities. In contrast to the literature's focus on certification programs that require a third-party audit, we... View Details
Keywords: United Nations; Labor Standards; Supplier Relationship; Procurement; Sustainability; Sustainability Management; Quality And Safety; Risk; Globalization; Globalized Markets and Industries; Governance; Working Conditions; Supply Chain Management; Supply Chain; Corporate Social Responsibility and Impact; Quality; Risk and Uncertainty; Safety; Reputation
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  • Teaching Interest

Overview

GHHP-50: The Quality of Health Care in America (undergraduate level)
2016: Head Teaching Fellow
2015: Teaching Fellow 2015 & 2016: Recipient of Harvard University Derek C. Bok Center for Teaching and Learning Certificate of Distinction and Excellence View Details
  • 01 Mar 2010
  • News

Study: Companies, Employees Benefit Directly From ISO 9001

  • 13 May 2015
  • News

Medicine’s Continuous Improvement Imperative

  • 18 Aug 2010
  • Working Paper Summaries

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

Keywords: by Lamar Pierce & Michael W. Toffel
  • 2008
  • Working Paper

Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

By: Michael W. Toffel
Firms and regulators are increasingly relying on voluntary mechanisms to signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found... View Details
Keywords: Management Practices and Processes; Information; Standards; Performance Improvement; Programs; Environmental Sustainability; Manufacturing Industry; United States
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  • 2022
  • Case

Mandalay Homes: Building Sustainable Innovation in Residential Construction

By: Andrew J. Hoffman
Mandalay Homes, a home builder based in northern Arizona, is a market leader in energy efficiency based construction. The company is now at a crossroads for developing a strategy for the future. Internal leadership is in agreement that quality is better than quantity... View Details
Keywords: Green Building; Renewable Energy; Environmental Sustainability; Business Strategy; Construction Industry
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  • Article

Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance

By: A Jay Holmgren, Julia Adler-Milstein and Jeffrey McCullough
Objective
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
Keywords: Hospitals; Electronic Health Records; Digital Health; Health Care and Treatment; Information Technology; Service Delivery; Performance Evaluation
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  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

to win? You can think about this in terms of technology standards, and those lessons are likely to have insight for creating standards in other domains like labor and environment. For instance, we learned how networks of firms have developed self-regulation initiatives... View Details
Keywords: by Martha Lagace

    Monique Burns Thompson

    Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS.  She has led as a co-founder, President,... View Details

    • 02 Nov 2006
    • Working Paper Summaries

    Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

    Keywords: by Michael W. Toffel

      Trust

      Entrepreneurial ventures often fail in the developing world because of the lack of something taken for granted in the developed world: trust. Over centuries, the developed world has built customs and institutions such as enforceable contracts, an impartial legal... View Details
      • Program

      High Potentials Leadership Program

      eligible for the Certificate of Management Excellence. Learn More Key Benefits Focused on developing high potential leaders, this program prepares you to embrace the risks and opportunities that accompany new leadership roles. You will... View Details
      • Web

      Live from Klarman Hall - Alumni

      by exercising their shareholder votes. Meanwhile, several NGOs have built certifications and other monitoring and assessment tools to understand how companies are progressing against their targets. This panel will explore the different... View Details
      • 23 Jun 2023
      • HBS Case

      This Company Lets Employees Take Charge—Even with Life and Death Decisions

      care teams after experiencing firsthand as a nurse, and then a decade as a senior leader of two large health care organizations, how the health care system managed quality and productivity in ways that required counterproductive layers of... View Details
      Keywords: by Annelena Lobb; Health