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  • August 2017 (Revised February 2023)
  • Case

Managing Diversity and Inclusion at Yelp

By: Michael Luca, Joshua Schwartzstein and Gauri Subramani
This case explores the industry-wide lack of employee diversity in the technology sector and Yelp’s decision to take a leadership position in identifying strategies to increase diversity. The goal of the case is to provide an opportunity for students to develop a... View Details
Keywords: Diversity; Employees; Leading Change; Strategy; Organizational Culture; Technology Industry
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  • August 2021
  • Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States
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  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the new book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research with practical advice for View Details
Keywords: by Kristen Senz
  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

jobs and others will follow, perhaps losing some people hired during the past few years. Companies will look to shore up spending, perhaps investing less in diversity and inclusion. It could be a precarious time. Leaders, you will be in a... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • 14 Mar 2023
  • Blog Post

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research with practical advice for View Details
  • 12 Nov 2024
  • HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

truly reintegrate into society if few firms will hire them? And, how can society—especially at a time of rising prices and low unemployment—afford to exclude the roughly one in three working Americans with criminal records from the... View Details
Keywords: by Avery Forman; Employment
  • February 2019 (Revised May 2019)
  • Case

Hot Chicken Takeover

By: William R. Kerr, Manjari Raman and Olivia Hull
By December 2018, entrepreneur Joe DeLoss’s fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio, using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the... View Details
Keywords: Fair Chance Employment; Fair Chance Hiring; Open Hiring; Inclusive Hiring; Criminal Record; Homelessness; Therapeutic Employment; Corporate Culture; Managing The Future Of Work; Food; Entrepreneurship; Social Entrepreneurship; Values and Beliefs; Fairness; Human Resources; Compensation and Benefits; Recruitment; Employees; Retention; Selection and Staffing; Innovation Strategy; Job Offer; Job Interviews; Human Capital; Leadership; Growth Management; Corporate Social Responsibility and Impact; Mission and Purpose; Social Enterprise; Social Issues; Poverty; Welfare; Food and Beverage Industry; Ohio; United States
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  • Blog

Two-Year Action Plan Update: Q+A with Terrill Drake, Chief Diversity and Inclusion Officer at Harvard Business School

luncheon were so moving, and they showed me how much this community cares for Jim, who was doing diversity, equity, and inclusion work before it was a thing. It made me feel empowered and excited to build upon Jim's legacy. Cash House has... View Details
  • 03 Oct 2018
  • What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

quotas Instead, I favor an individualized approach where the organization names diversity and inclusion as values and then individuals are evaluated based on their words and behavior rather than on numbers.” Frances Pratt suggested that,... View Details
Keywords: by James Heskett
  • Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

Insights & Advice 21 Feb 2024 Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management Becca Carnahan Author HBS Team tag All Locations Company Perspectives Recruiting Strategies Summer Internships Venture Capital /... View Details
  • 21 Feb 2024
  • Blog Post

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management

Fund Management, HBS students are motivated to propel the success of those businesses. Meet Bridges Fund Management Founded in 2002, Bridges, the UK-based impact investing fund, is committed to building a more inclusive and sustainable... View Details
Keywords: Venture Capital / Private Equity
  • Web

Rewiring the Workplace: Behavioral Economics and the Future of Inclusive Organizations - Blog: RGE Report

Economics and the Future of Inclusive Organizations In this edition of the RGE Report, we’ll discover how insights from behavioral economics can re-shape our workplaces. We examine research from HBS Professors John Beshears and Katherine... View Details
  • 16 Sep 2024
  • Blog Post

Creating a Candidate-Centered Recruiting Process

unintentional, nevertheless create boundaries to employment. We asked four HBS alumni with diverse abilities to share their perspective on recruiting, both as candidates and as hiring managers, recruiters, and interviewers. The advice... View Details
Keywords: All Industries
  • 09 Jun 2020
  • News

A Harvard MBA lecturer and organizational behavior expert says this is the big mistake leaders make when trying to promote diversity — and offers 6 ways to do better

  • 05 Jul 2023
  • What Do You Think?

How Are Middle Managers Falling Down Most Often on Employee Inclusion?

(iStockphoto/AzmanL) Search “inclusion” on Amazon and the majority of book entries that come up are for children. Is that an indicator of the current state of management art on the subject? Fortunately, there is a growing body of research on the related subjects of... View Details
Keywords: by James Heskett
  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • March 2018 (Revised March 2019)
  • Case

Gender and Free Speech at Google (A)

By: Nien-hê Hsieh, Martha J. Crawford and Sarah Mehta
In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo titled “Google’s Ideological Echo Chamber,” which posited that innate biological... View Details
Keywords: Free Speech; Representation; Diversity; Gender; Race; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Labor; Employment; Lawsuits and Litigation; Organizational Culture; Technology Industry; United States; California
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  • 10 May 2021
  • Research & Ideas

Who Has Potential? For Many White Men, It’s Often Other White Men

Many well-meaning companies want to diversify their workforces but face an all-too-common problem: They take great pains to hire more women and people of color, only to find that these employees don’t stick around long. At one midsize... View Details
Keywords: by Dina Gerdeman
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

More than three in four Fortune 500 companies justify their workforce diversity, equity and inclusion (DEI) efforts by making the business case. It sounds like this: By making our workforce more diverse, we’re building a more innovative... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

When companies try to hire employees from specific ethnic or racial backgrounds to meet their diversity, equity, and inclusion goals, an uncomfortable feeling often creeps into the process. Particularly... View Details
Keywords: by Kristen Senz