Doug McMillon - Publications - Faculty & Research - Harvard Business School

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15 Mar 2021
Video

Doug McMillon Announced Class Day Speaker 2021

16 Mar 2021
News

Walmart CEO Doug McMillon to be HBS’s Class Day Speaker

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

Andrei Stanescu SUMMING UP Was Walmart’s Leadership Sufficiently Proactive in Meeting Broader Corporate Responsibilities? Several times as many respondents to this month’s column gave CEO Doug McMillon high... View Details

Keywords: by James Heskett; Retail

May 2016
Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth

In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details

Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and everything in the company’s marketing plan, from retail execution to... View Details

Keywords: by Jill Avery and Richard Edelman

March 2017 (Revised July 2019)
Case

Walmart: Navigating a Changing Retail Landscape

By: Michael E. Porter and Jorge Ramirez-Vallejo

As the largest company, by revenue, in the world, Walmart has been a lightning rod for criticism. However, in an attempt to stay ahead of traditional and digital retailers, and keep customers satisfied with evolving demands, the company is strengthening its competitive... View Details

Keywords: Shared Value; Strategy; Department Stores; Sustainability; Social Responsibility Of Business; Value Creation; Competitive Strategy; Corporate Social Responsibility and Impact; Retail Industry

December 2019
Case

Walmart Ecommerce (A): Picking up the Pace

By: Ramon Casadesus-Masanell and Karen Elterman

This case is an abridged version (part 1 of 2) of "Walmart's Omnichannel Strategy: Revolution or Miscalculation?" HBS Case No. 720-370. The (A) case discusses Walmart's early forays into online retail, as well as improvements made under Doug McMillon beginning in 2014.... View Details

Keywords: Acquisition; Strategy; Internet and the Web; Distribution; Distribution Channels; Competitive Strategy; Retail Industry; Bentonville; Arkansas; United States

January 2022
Case

Walmart USA—Searching for Growth

By: Felix Oberholzer-Gee and Maria P. Roche

In 2022, Doug McMillon, president and CEO of Walmart, and his team looked back at a difficult but ultimately successful past year. The global pandemic had posed enormous challenges, but the company had weathered the storm successfully, raising same-store sales growth,... View Details

Keywords: Health Pandemics; Growth and Development Strategy; Sales; Business Strategy; Business and Shareholder Relations; Retail Industry

19 Jul 2016
First Look

July 19, 2016

markets continued to underperform. Indeed, some analysts had suggested that Walmart retreat to its U.S. home base to improve performance. Many feared that this was the end of the 50+ year inexorable rise of Walmart. However, CEO Doug... View Details

Keywords: Sean Silverthorne

11 Apr 2017
First Look

First Look at New Research, April 11

with evolving demands, the company is strengthening its competitive advantage by creating Shared Value. Current CEO, Doug McMillon outlines his strategy for fending off competition, navigating a challenging... View Details

07 Jul 2019
HBS Case

Walmart's Workforce of the Future

$409.9 billion to $476.2 billion. (Walmart closed 2,214 discount stores or converted them into other formats from 1993 to 2018, with 2,576 supercenters opening during that time.) In addition to increasing Walmart’s supercenter footprint, CEO View Details

Keywords: by Julia Hanna; Retail

Web

HBS - The year in Review

the 787 students receiving MBA degrees as well as two students earning DBAs and 15 students earning PhD degrees. In addition to Dean Srikant Datar's address to the graduates, Walmart CEO Doug McMillon and... View Details

24 Mar 2020
Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

learning. Separately, Lilly has opened its labs to test people for coronavirus, saying it can test 1,000 to 2,000 per day. Mike Roman, CEO of 3M, is doubling production of N95 masks to 1.1 billion per year in response to rapidly growth in demand from hospitals all over... View Details

Keywords: by Bill George; Health

18 Aug 2017
Op-Ed

Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump

AFL-CIO’s Richard Trumka and Thea Lee on Tuesday morning. Walmart CEO Doug McMillon also issued a statement to his company’s 1.5 million American employees sharply criticizing the president for not taking a... View Details

Keywords: by Bill George

03 May 2021
What Do You Think?

Where Does CEO Activism Go From Here?

that were seen to restrict voters. Nearly all, with notable exceptions like Warren Buffett, identified themselves with their organizations. Others, such as Doug McMillon of Walmart, declined to sign saying... View Details

Keywords: by James Heskett

15 Jun 2021
News

HBS Addresses Racial Equity

include the following: Jim Cash (Cash Catalyst), an emeritus faculty member who serves as board chair Ken Chenault (General Catalyst) Ken Frazier (Merck) Doug McMillon (Walmart) Brian Moynihan (Bank of... View Details

Keywords: Jennifer Gillespie

Web

One-Year Action Plan Update - Advancing Racial Equity

outside of campus? Srikant Datar: Our amazing colleague Jim Cash has helped me in setting up a racial equity advisory board. And through that, I've been fortunate to learn more about the efforts of people like Doug View Details

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