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Publications

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  • 2012
  • Chapter

Schumpeterian Competition and Diseconomies of Scope: Illustrations from the Histories of Microsoft and IBM

By: Timothy F. Bresnahan, Shane Greenstein and Rebecca M. Henderson
We address a longstanding question about the causes of creative destruction. Dominant incumbent firms, long successful in an existing technology, are often much less successful in new technological eras. This is puzzling, since a cursory analysis would suggest that... View Details
Keywords: Technological Innovation; Opportunities; Competition; Information Technology; Innovation and Management; Organizations; Relationships; Information Technology Industry
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  • May 2017
  • Article

The Reference Wars: Encyclopædia Britannica's Decline and Encarta's Emergence

By: Shane Greenstein
The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft’s Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed sale... View Details
Keywords: Digital; Britannica; Diseconomies; Encyclopedias; Applications and Software; Books; Competition; Publishing Industry
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  • 18 Mar 2011
  • Working Paper Summaries

Schumpeterian Competition and Diseconomies of Scope: Illustrations from the Histories of Microsoft and IBM

Keywords: by Timothy Bresnahan, Shane Greenstein & Rebecca Henderson
  • 31 Jan 2014
  • Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • 2014
  • Working Paper

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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  • 2016
  • Working Paper

The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence

By: Shane Greenstein
The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft's Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed sale... View Details
Keywords: Market Entry and Exit; Service Operations; Emerging Markets; Applications and Software; Books; Information Technology Industry; Information Industry
Related

    The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence

    The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft's Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed... View Details

    • 15 Feb 2011
    • First Look

    First Look: Feb. 15

    Download the paper: http://www.hbs.edu/research/pdf/10-060.pdf Competition and Diseconomies of Scope: Illustrations from the Histories of Microsoft and IBM Authors:Timothy Bresnahan, Shane Greenstein, and Rebecca Henderson Abstract We... View Details
    Keywords: Sean Silverthorne
    • 21 Jun 2022
    • HBS Case

    Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

    Set Tech Hubs: How Software Brought Talent and Prosperity to New Cities Is A/B Testing Effective? Evidence from 35,000 Startups Related reading from the Working Knowledge Archives Schumpeterian Competition and Diseconomies of Scope:... View Details
    Keywords: by Lane Lambert; Information Technology; Technology
    • 28 Nov 2005
    • Research & Ideas

    Unilever: Transformation and Tradition

    business schools. It was only later that the managerial diseconomies of widely diversified businesses became evident. Hartog and Woodroofe were organizational modernizers who addressed the consequences of diversification. They drove... View Details
    Keywords: by Geoffrey Jones; Consumer Products
    • 01 May 2012
    • First Look

    First Look: May 1

    behavioral ethics is better suited than traditional approaches to address the increasing demand from society for a deeper understanding of what causes even good people to cross ethical boundaries. Schumpeterian Competition and View Details
    Keywords: Carmen Nobel
    • 10 May 2016
    • First Look

    May 10, 2016

    prowess. This narrative stresses that Britannica’s management faced organizational diseconomies of scope between supporting lines of business in the old and new markets, which generated internal conflicts. These conflicts hindered the... View Details
    Keywords: Carmen Nobel
    • 14 Jan 2014
    • First Look

    First Look: January 14

    the Sea and the U.N. Conference on the Environment and Development, also known as the Earth Summit. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-049.pdf The Diseconomies of Queue Pooling: An Empirical... View Details
    Keywords: Sean Silverthorne
    • 04 Jun 2007
    • Research & Ideas

    Is Health Care Making You Better—or Dead?

    today, I don't know how the hell they would get this idea started. The other point is that the health care system policy thinking is dominated by the idea of economies of scale. But there are diseconomies of scale. You get too big and you... View Details
    Keywords: by Sean Silverthorne; Health