Administrative and Support Services - Publications - Faculty & Research

04 Jan 2016
Video

HBS Operations Administrative Services

August 2000 (Revised June 2001)
Case

Fsas: Fujitsu Support and Service Inc.

Fsas was created as a spinoff subsidiary of Fujitsu to service PC networks. As the company succeeded, it became listed on Japan's stock exchange--second tier. Now the Internet is causing Fsas to decide how to structure itself again. Should it spinoff a new company? View Details

Keywords: Business Subsidiaries; Internet; Business Growth and Maturation; Innovation and Invention; Information Technology Industry; Japan

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25 Mar 2021
Blog Post

Meet the Student Academic Services Support Team at HBS!

the SAS Support Services staff is available to speak with students about personal and academic concerns, as well as topic-specific concerns as described below. Suzy Conway,... View Details

01 Jun 2009
News

Career Services Steps Up Alumni Support

existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

Web

Services & Support | Baker Library

Services & Support We provide unparalleled support to Harvard Business School and the greater Harvard University community. We assist faculty,... View Details

24 Apr 2014
News

Supporting social entrepreneurs with tools and services to grow

Rob Panoff (AB 1969, MBA 1973) talks about his work with the Social Enterprise Greenhouse to support social entrepreneurs with tools and services they need to grow. (Published... View Details

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico... View Details

December 2016 (Revised October 2018)
Case

U.S. Digital Service

By: Mitchell Weiss, Nick Sinai and Michael Norris

Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s Government... View Details

Keywords: Public Entrepreneurship; Haley Van Dyck; Mikey Dickerson; United States Digital Service; Digital Services; Innovation Teams; Scaling Innovation; 18F; Presidential Innovation Fellows; Government Digital Service; Mike Bracken; Innovation Fellowships; Entrepreneurship; Government Administration; Innovation and Management; United States; United Kingdom

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IT Strategy: Improving Service to Support Innovation | Information Technology

knowledge base, where important information can be documented and maintained in perpetuity. It is now visible to all faculty, staff, and MBA students and is a cornerstone of... View Details

01 Jul 2018
News

Celebrating and Supporting Leadership

and business in the world; to engage with the University in mutually beneficial ways; and to increase flexible funding to support innovation at the School. We made real... View Details

01 May 2015
News

Celebrating and Supporting Leadership

Engage with and support the University in new and mutually beneficial ways Raise funds for current priorities and future flexibility "Let us take... View Details

Keywords: Educational Services

2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

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17 Apr 2020
News

Q&A with former SBA Administrator Karen Mills

Forthcoming
Article

Geographies of Discontent: Public Service Deprivation and the Rise of the Far Right in Italy

By: Simone Cremaschi, Paula Rettl, Marco Cappelluti and Catherine E. De Vries

Electoral support for far-right parties is often linked to geographies of discontent. We argue that public service deprivation, defined as reduced access to public services at the local level, plays an important role in explaining these patterns. By exploiting an... View Details

Keywords: Election Outcomes; Electoral Behavior; Political Affiliation; Political Culture; Public Service; Political Elections; Policy; Government and Politics; Surveys; Geographic Location; Immigration; Europe; Italy

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December 2012
Case

Delwarca Software Remote Support Unit

By: Roy D. Shapiro and Paul E. Morrison

Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise... View Details

Keywords: Service Operations; Service Delivery; Mathematical Methods; Applications and Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry

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01 Oct 2000
News

Lumry Chair Supports IT and Entrepreneurship

A generous gift from Rufus W. Lumry III (MBA 1974) will establish a new chair at HBS and support teaching and learning in the field of information technology as it relates to... View Details

Keywords: Educational Services

18 Jan 2012
News

Charter Supporter

those opportunities.” An excellent tennis player, Burke volunteered to teach the sport as a teenager in Milwaukee’s inner city. “It taught me a lot,” she said. “You see kids with a passion for life and talents View Details

Keywords: Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools

01 Sep 2013
News

Remarkable Support

Fiscal year 2013 proved to be another successful year of fundraising thanks to the generosity of more than 12,000 alumni and friends—along with the help of over 1,300 dedicated volunteers. Here are a few of the highlights from the year,... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

January 2001 (Revised June 2001)
Case

Local Initiatives Support Corporation

By: James E. Austin and Kim Slack

Local Initiatives Support Corp. (LISC) is a $74 million nonprofit social enterprise that combats poverty by helping community development organizations build affordable housing and create economic development opportunities through public-private partnerships. Poses a... View Details