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Publications

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  • All HBS Web  (120,074)
    • Faculty Publications  (89)

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    • All HBS Web  (120,074)
      • Faculty Publications  (89)

      Polzer, Jeffrey T.Remove Polzer, Jeffrey T. →

      ← Page 2 of 89 Results →
      • January 2017 (Revised January 2017)
      • Case

      Susan Cassidy at Bertram Gilman International

      By: Jeffrey T. Polzer and Michael Norris
      In 2016, Susan Cassidy, VP of sales and marketing for the packaged foods division at CPG firm Bertram Gilman International, has to make a promotion decision. Should she choose the person she has been grooming for the position or another candidate recommended by central... View Details
      Keywords: People Analytics; Algorithms; Promotion Decision; Human Resources; Business Processes; Consumer Products Industry; United States
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      Polzer, Jeffrey T., and Michael Norris. "Susan Cassidy at Bertram Gilman International." Harvard Business School Case 417-053, January 2017. (Revised January 2017.)
      • 2015
      • Chapter

      Diversity in Groups

      By: Catarina Fernandes and Jeff Polzer
      Diversity has the potential to either disrupt group functioning or, conversely, be the source of collective creativity and insight. These two divergent perspectives pose a paradox that has held the attention of scholars for many years. In response, researchers have... View Details
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      Fernandes, Catarina, and Jeff Polzer. "Diversity in Groups." In Emerging Trends in the Social and Behavioral Sciences: An Interdisciplinary, Searchable, and Linkable Resource, edited by Robert A. Scott and Stephen M. Kosslyn. Hoboken, NJ: John Wiley & Sons, 2015. Electronic.
      • 2014
      • Chapter

      Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems

      By: Patricia Satterstrom, Jeff Polzer and Robert Wei
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      Satterstrom, Patricia, Jeff Polzer, and Robert Wei. "Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems." Chap. 18 in Handbook of Conflict Management Research, edited by Oluremi B. Ayoko, Neal M. Ashkansy, and Karen Jehn, 291–307. Edward Elgar Publishing, 2014.
      • May 2013
      • Case

      Bridgewater Associates

      By: Jeffrey T. Polzer and Heidi K. Gardner
      Bridgewater Associates was the world's largest hedge fund with approximately $120 billion in assets under management in mid-2012, and its leaders attribute its record-beating performance to the firm's culture of "radical transparency." The founder, Ray Dalio, was... View Details
      Keywords: Management Style; Motivation and Incentives; Management Practices and Processes; Organizational Culture; Performance; Leadership Style; Investment; Financial Services Industry
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      Polzer, Jeffrey T., and Heidi K. Gardner. "Bridgewater Associates." Harvard Business School Multimedia/Video Case 413-702, May 2013.
      • May 2013
      • Teaching Plan

      Bridgewater Associates (TP)

      By: Jeffrey Polzer and Heidi K. Gardner
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      Polzer, Jeffrey, and Heidi K. Gardner. "Bridgewater Associates (TP)." Harvard Business School Teaching Plan 413-115, May 2013.
      • January 2013
      • Article

      Not Just for Stereotyping Anymore: Racial Essentialism Reduces Domain-General Creativity

      By: Carmit Tadmor, Melody Chao, Ying-yi Hong and Jeff Polzer
      Individuals who believe that racial groups have fixed underlying essences use stereotypes more than do individuals who believe that racial categories are arbitrary and malleable social-political constructions. Would this essentialist mind-set also lead to less... View Details
      Keywords: Prejudice and Bias; Creativity; Race
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      Tadmor, Carmit, Melody Chao, Ying-yi Hong, and Jeff Polzer. "Not Just for Stereotyping Anymore: Racial Essentialism Reduces Domain-General Creativity." Psychological Science 24, no. 1 (January 2013).
      • 2012
      • Chapter

      When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams

      By: Jeffrey T. Polzer, Lisa Kwan and Lisa B. Kwan

      Purpose—We review how team members' identities and interests affect team functioning, paying special attention to subgroup dynamics triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and... View Details

      Keywords: Information; Conflict of Interests; Interests; Groups and Teams; Identity; Performance
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      Polzer, Jeffrey T., Lisa Kwan, and Lisa B. Kwan. "When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams." In Looking Back, Moving Forward: A Review of Group and Team-Based Research. v.15, edited by Margaret A. Neale and Elizabeth A. Mannix, 359–381. Research on Managing Groups and Teams. Bingley, UK: Emerald Group Publishing, 2012.
      • November 2012
      • Case

      Teaming at GE Aviation

      By: Rakesh Khurana, Jeffrey Polzer, Willy Shih and Eric Baldwin
      Describes the challenges and successes encountered by GE's Aviation business in implementing a teaming work structure and culture in plants across its supply chain. GE Aviation leadership had seen dramatic gains in productivity, quality, and worker satisfaction in... View Details
      Keywords: Organizational Behavior; Aviation And Aerospace; Capacity Management; Competitiveness; Corporate Culture; Corporate Structure; Labor Relations; Manufacturing; Production Planning; General Electric; Teaming; Managing Change; Transformation; Labor Unions; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Productivity; Leading Change; Management Style; Job Design and Levels; Aerospace Industry; Manufacturing Industry; United States
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      Khurana, Rakesh, Jeffrey Polzer, Willy Shih, and Eric Baldwin. "Teaming at GE Aviation." Harvard Business School Case 413-074, November 2012.
      • April 2012
      • Article

      Beyond Individual Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams

      By: Carmit Tadmor, Patricia Satterstrom, Sujin Jang and Jeffrey Polzer
      Although recent research has consistently demonstrated the benefits of multicultural experience for individual-level creativity, its potential advantages for collective creativity in culturally diverse teams have yet to be explored. We predicted that multicultural... View Details
      Keywords: Creativity; Groups and Teams
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      Tadmor, Carmit, Patricia Satterstrom, Sujin Jang, and Jeffrey Polzer. "Beyond Individual Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams." Journal of Cross-Cultural Psychology 43, no. 3 (April 2012): 384–392.
      • 2011
      • Chapter

      Changing Identity, Changing Language

      By: Kathleen L. McGinn and Jeffrey T. Polzer
      Environmental jolts and shifting membership challenge a group's efficacy and survival. Group identity is critical for a shared interpretation of and response to these challenges, but external and internal changes may require corresponding changes in a group's... View Details
      Keywords: Change; Spoken Communication; Performance Efficiency; Problems and Challenges; Safety; Identity; California
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      McGinn, Kathleen L., and Jeffrey T. Polzer. "Changing Identity, Changing Language." In Advances in Group Processes. Vol. 28, edited by Shane R. Thye and Edward Lawler, 125–145. Bingley, UK: Emerald Group Publishing, 2011.
      • Jun 2011 - 2011
      • Conference Presentation

      Perceiving Collaborative Potential

      By: Patricia Satterstrom, Lisa Kwan, Wannawiruch Wiruchnipawan and Jeff Polzer
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      Satterstrom, Patricia, Lisa Kwan, Wannawiruch Wiruchnipawan, and Jeff Polzer. "Perceiving Collaborative Potential." Paper presented at the International Association for Conflict Management Annual Conference, Istanbul, Turkey, June 2011.
      • May – June 2011
      • Article

      Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness

      By: Boris Groysberg, Jeffrey T. Polzer and Hillary Anger Elfenbein
      Can groups become effective simply by assembling high status individual performers? Though an affirmative answer may seem straightforward on the surface, this answer becomes more complicated when group members benefit from collaborating on interdependent tasks.... View Details
      Keywords: Groups and Teams; Equity; Theory; Human Resources; Integration; Body of Literature; Performance Effectiveness; Status and Position; Experience and Expertise
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      Groysberg, Boris, Jeffrey T. Polzer, and Hillary Anger Elfenbein. "Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness." Organization Science 22, no. 3 (May–June 2011): 722–737.
      • September 2009
      • Module Note

      Leading Teams Note

      By: Jeffrey T. Polzer
      This note, which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams... View Details
      Keywords: Interpersonal Communication; Experience and Expertise; Decision Choices and Conditions; Knowledge Sharing; Leadership; Business Processes; Groups and Teams
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      Polzer, Jeffrey T. "Leading Teams Note." Harvard Business School Module Note 410-051, September 2009.
      • Aug 2009 - 2009
      • Conference Presentation

      The Influence of Multiculturalism and Self-verification on Creativity in Culturally Diverse Dyads

      By: Carmit Tadmor, Patricia Hernandez, Sujin Jang and Jeff Polzer
      Citation
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      Tadmor, Carmit, Patricia Hernandez, Sujin Jang, and Jeff Polzer. "The Influence of Multiculturalism and Self-verification on Creativity in Culturally Diverse Dyads." Paper presented at the Academy of Management Annual Meeting, Chicago, August 2009.
      • 2009
      • Other Unpublished Work

      Building Interpersonal Congruence Through Explicit Identity Negotiation

      By: Jeff Polzer, Heather M. Caruso and Manuel London
      Citation
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      Polzer, Jeff, Heather M. Caruso, and Manuel London. "Building Interpersonal Congruence Through Explicit Identity Negotiation." 2009.
      • Article

      Crossing Boundaries to Increase Relevance in Organizational Research

      By: Jeffrey Polzer, Ranjay Gulati, Rakesh Khurana and Michael Tushman
      Keywords: Organizations; Research
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      Polzer, Jeffrey, Ranjay Gulati, Rakesh Khurana, and Michael Tushman. "Crossing Boundaries to Increase Relevance in Organizational Research." Journal of Management Inquiry 18, no. 4 (December 2009): 280–286.
      • July – August 2008
      • Article

      Making Diverse Teams Click

      By: Jeffrey T. Polzer
      High interpersonal congruence-meaning alignment between team members' self-assessments and their appraisals of one another-improves the performance of diverse teams. And 360-degree feedback can help. View Details
      Keywords: Groups and Teams; Alignment; Performance Evaluation; Diversity
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      Polzer, Jeffrey T. "Making Diverse Teams Click." HBS Centennial Issue Harvard Business Review 86, nos. 7/8 (July–August 2008): 20–21.
      • 2008
      • Chapter

      Identity Negotiation Processes Amidst Diversity: Understanding the Influence of Social Identity and Status Differences

      By: Jeffrey T. Polzer and Heather M. Caruso
      We integrate an identity negotiation framework with research on diversity, social identity theory, and status differences. This integration reveals the distinct advantages and challenges that high and low status people face when they engage in identity negotiation... View Details
      Keywords: Status and Position; Prejudice and Bias; Groups and Teams; Organizational Culture; Identity; Diversity; Power and Influence
      Citation
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      Polzer, Jeffrey T., and Heather M. Caruso. "Identity Negotiation Processes Amidst Diversity: Understanding the Influence of Social Identity and Status Differences." In Diversity at Work, edited by Arthur P. Brief. United Kingdom: Cambridge University Press, 2008.
      • 2007
      • Chapter

      Team Emotion Recognition Accuracy and Team Performance

      By: H. A. Elfenbein, J. T. Polzer and N. Ambady
      Keywords: Groups and Teams; Emotions; Perception; Performance
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      Elfenbein, H. A., J. T. Polzer, and N. Ambady. "Team Emotion Recognition Accuracy and Team Performance." Chap. 4 in Research on Emotions in Organizations. Vol. 3, edited by N. M. Ashkanasy, W. J. Zerbe, and C. E.J. Härtel, 87–119. Amsterdam: Elsevier, 2007.
      • August 2006
      • Article

      Extending the Faultline Concept to Geographically Dispersed Teams: How Colocated Subgroups Can Impair Group Functioning

      By: Jeffrey T. Polzer, Brad Crisp, Sirkka L. Jarvenpaa and Jerry W. Kim
      We theorize that in geographically dispersed teams, members' geographic locations are likely to activate "faultlines" (hypothetical dividing lines that split a group into subgroups) that impair team functioning. In a study of 45 teams comprised of graduate students... View Details
      Keywords: Geographic Location; Nationality; Groups and Teams; Trust; Conflict and Resolution
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      Polzer, Jeffrey T., Brad Crisp, Sirkka L. Jarvenpaa, and Jerry W. Kim. "Extending the Faultline Concept to Geographically Dispersed Teams: How Colocated Subgroups Can Impair Group Functioning." Academy of Management Journal 49, no. 4 (August 2006). (This article was subject of a Recent Research of Note in the Organization Management Journal, Vol. 3, no. 3 (2006): 157-159.)
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